18 British Columbia Kia Dealers

Elliot gave great service. - Letitsnow4me2

Elliot gave great service. Is very approachable. Lots of knowledge. Very happy with my purchase. Thanks to all at Harris Kia Nanaimo.

When signing for our brand new Forte they didn't give us - Matt55

When signing for our brand new Forte they didn't give us the rims or the spare tire they promised us so instead we had to use our old rim and tires and no spare. They gave us free oil change for life when we got the car and when we took it in for service they told us it's not for life it's free for 6 visits. Service department use to be the only thing saving the dealership from a 1 star but now they are change policies that we were promised. The sales floor is also a joke trying to tell them to stop phone and harassing 2-3times a week because they and to buy back the car even after telling them to stop phone and that we are not interested. And a final thing was the sales man who did all the work that we finally liked and talked to didn't get the sale the first guy we talked to who was very rude to my wife got the sale.... never coming here again.

Nathan from the service department was awful to deal - blondie_1200

Nathan from the service department was awful to deal with. He was dismissive, condescending and rude. Blamed me for being late when I had the phone call recorded saying my appointment time was exactly when I showed up. This guy treated me so poorly. I will never return. Feed him a Snickers, or fire him. The guy needs help.

I dealt with Andy great customer service Love my car he - Eagle

I dealt with Andy great customer service Love my car he was very knowledgeable and kind

Please note that 1 star is over and above what's - Tired of this

Please note that 1 star is over and above what's deserved. There needs to be a "negative" star for this one. My recent year with this dealership has included quotes in bad faith. Double charging for parts. Charging labour on a recall item, which wasn't fixed properly and continues to non functional. Has failed to follow up to fix their mistake for 6 months. The icing on the cake, calling my partner "a stupid women, who doesn't know about cars", loud enough in their conversation for all 3 women in the waiting area to hear. (Hey Kia West, she's a mechanic, you offered a job when we bought the car). This began for us in June when our engine was having issues. Thinking it's still under warranty after the engine recall. The brakes for the car also needed work. Which we were told that kia would not give us the car back without the brakes being changed. Knowing the brakes need work, we provided the rotors and pads already acquired. The Calipers were the part needed. Calipers are sold in sets of 2. We know this due to my partners time in the industry. A few days in, we got a phone call to tell us, that they needed to order a second set, because 1 of the calipers was the wrong size. Agreed to the delay, which cost me more time off my job that my car was needed for. Original quote, approx. $1300, which was consistent with our own estimates. When we returned, the charge was $2100, which included 2 charges for calipers. After a brief exchange, and a refusal to be ripped off. 1 set of calipers was dropped. Bringing it still to $1800. (By the way Kia west, we know you didn't do a proper brakes test drive. How, read below.) The car was returned, with fixed brakes and the engine still in distress. Unfixed. Having done just enough to get the engine light off. Car still sluggish and losing power on hills. (Unfixed and acting sluggish with in 3 blocks of your garage. You didn't do the legal test drive the new brakes, or you would have felt the engine was still not right.) On the second visit in August 2024. I made the appointment, along with yet another attempt to fix the engine. $900 dollars later, the car was returned with assurances that the engine was fixed and tested. Another lie on having test drove the fix. Agin with in 3 blocks, I called and reported the engine was still a problem. I was lucky enough to have a tow truck pass me and help tow it directly to kia west. Visit #3. I received a recall notice right after for my seat heaters. With another attempt to fix the engine. This is at the end of September. The day before my schedules appointment, the engine stalls out mid span on the Portman bridge. Luckily a great tow truck driver was crossing and helped me drop it off at the kia west. The next morning as I had to work, my partner attended to the service desk at kia west to go over ther paper work. After the initial exchange to get the paper work started, there was a waiting time while a consult was had with the manager and mechanic about the engine. Where a staff member was quoted in the conversation, "Doesn't that stupid women know that the engine and seat heaters are not connected to each other." Yes, kia west, she does know that. Being the only people there for engine trouble and seat heaters. It wasn't hard to figure out who they were speaking of. This time and another $1700 dollars later the major problem of the catalytic converter was finally fixed. Still has a C1 code on the engine and a cylinder isn't firing right. At this point, kia west has had enough chances with the engine fix. I know better now. Though with the seat heater recall, and reported within 14 days my last visit. I discovered the passenger side heater no longer works. It's been 6 months now. In late January and mid March 2025, I have been back to ask about my seat heaters being fixed with a promise that management would contact us to make arrangements. It's now April 2025. Still never heard from them.

I originally submitted a request for a quote on a Sorento - Stephen

I originally submitted a request for a quote on a Sorento while I was in India for vacation. I was pleasantly surprised when Lyndon sent me an email the next day! I explained to him that I wouldn't be back until August and he proactively sent me video walkthroughs of 7 seaters I was interested in. I also mentioned I found a Mazda CX9 on Kia's site and he said he would have it ready for when I arrived back to Canada. A couple days after arriving to Canada I went down to meet Lyndon to test drive the vehicles. I explained to him that we are expectating another child and the features we needed to keep the kids from driving us crazy on road trips to Victoria. Lyndon went through every detail and even came down to our house to go through the safety features to my wife as well. One of the highlights is when we got pulled over by the RCMP! 🤣 After deciding on the Mazda CX9 I met up with JR from the finance team who was quick, efficient, and friendly. He was able to get the loan approved and me out the door with the car same day! Pros: 🌟 Top notch and friendly service from sales people 🌟 Amazing communication throughout all staff, I never had to explain the situation more than once 🌟 One stop shop, trade in, finance, and insurance! 🌟 Prize wall!! Cons: 🤔 I couldn't think of anything Overall I believe Lyndon provides the BEST service, the BEST pricing and selection for vehicles, and the FRIENDLIEST team around. I'd highly recommend stopping by Kia to purchase your next vehicle and make sure you ask for LYNDON!

AVOID THIS KIA LOCATION AND ANY DEALERSHIP OWNED BY - Kimberly McKay

AVOID THIS KIA LOCATION AND ANY DEALERSHIP OWNED BY OLYMPIC AUTO GROUP(easily found on Olympic Auto Group website) My main issue was with the sales manager. When I purchased a brand new 2024 Kia Forte in January 2024, I was told I needed to purchase the VIP package(P.S. say no to this if you do end up buying a car here. It is not mandatory but they will fight tooth and nall for you to buy it)which included free car washes, rubber mats, wind visor, shuttle service to and from YVR, 2 week free parking on their lot etc.. My husband brought the car in for a wash, he was told by a service department staff that they don't accept drop ins and next time he needs to book in advance. He calls in to book his next car wash for the same morning, no issues. He called in to book another car wash for the morning but was told they only do car washes between 1pm-6pm so he wasn't able to book anything for the morning. By this time, he is frustrated by all these policies he was never told about at the time of purchase. He's being told by numerous different people, numerous different things on when, how and who to book these car washes. He tried explaining this politely to the main reception. There was an argument and frustrated he hung up. Later that evening, the sales manager calls my husband to tell him he is banned from Kia South and hangs up. I call to speak with him about this and he offers a refund on the package. He then tried to take it back and said I was welcome to bring the car in but my husband wasn't. I said no that's not how this works. My husband drives the car, I have my wn Kia(which we purchased from there and get all our servicing done since 2018. Which BTW we will no longer be doing at this location) I told him I want my money back. He then emails me and says he will go over my file with accounting on the following Monday. I hadn't heard back from him. I waited another week and still no word. I call but he was never available and my emails were ignored. The following week I got a call from the sales manager saying he spoke to someone from Olympic Auto and they will not be issuing a refund. He also said he spoke to an attorney on behalf of Olympic Auto(Um what? Ok.) I asked who he spoke to and if l could speak to them and explain my side. He would not tell me and I haven't spoken to him since. I emailed Olympic Auto. Enter, the regional manager. He's very polite and apologetic at first. He said he personally travelled to Vancouver to deal with this for me. He said he will have a check ready for me to pick up the next day. Basically copy and paste everything I went through with the sales manager and put it here because he is still buying time and keeps giving me excuses "By Monday, by Monday, by Monday". Last I heard, he said he had to put in a request to finance to get the check approved. Now the check is to be issued on the 10th and mailed out but stll nothing. I suggest anyone reading this, not give them any of your time. They don't value their customers. We've been very loyal to them and given them thousands of dollars but they will never see another dime from us. Oh, I almost forgot to mention, the general sales manager was extremely unprofessional to his staff. He was heard yelling at the finance woman who signed our paperwork with us. Super embarrassing and I feel terible for her. I definitely feel I've given them many opportunities. I probably wouldn't have even written this review if they were just honest with their intentions from the beginning. If Kia South or Olympic Auto Group ever decides to make this right by giving me what they already promised numnerous times, I will happily delete this review but until then, here it will stay.

I highly recommend Kia Richmond if you are in the market - edrick

I highly recommend Kia Richmond if you are in the market of car. It was a very good and easy purchase experience dealing with this dealership, no pressure at all... I am very happy with my recently purchased SUV.,,,Great Car and Great Deal.......Especial thanks to your team NAV (sales Manager,) Nelson/Jack (salesguy), and most specially Dione (finance) for helping us. Great job guys, keep it up!

I wish I could give 0 stars. - charlie.corbin

I wish I could give 0 stars. I had a young kid as my salesman and it was okay for the test drive. I absolutely loved the car it was my dream car. However, I wanted to think about it and he tried to pressure me into doing a credit check and purchasing immediately. He also sent me unprofessional text messages when I said I didn’t want to get stuck in high car payments. He texted “the math isn’t mathing” and lost my sale immediately. You don’t talk to a customer like that no matter their age and I was at least twice his age. I went to another dealership just down the road and got a great SUV in the price range I was happy with no pressure and very professional service.

North Shore Kia in North Vancouver, BC, has excellent - whitefalcon

North Shore Kia in North Vancouver, BC, has excellent service. When our Sorento needed a new water pump, NS Kia paid for the vehicle to be towed from the Sunshine Coast, on the ferry, to their dealership. When the part was not readily available (2 week wait), they took a pump out of another vehicle on the lot to get us back on the road ASAP. Today, they fixed a stuck power driver seat and a few other little things on our 10-year old Sorento, drove me around the north shore while I waited, and gave me a very reasonable bill for the repair. My wife drives a 2017 Kia Soul EV; it has never needed any repairs, but I'm sure it would be handled well at NS Kia. I am very happy with both my Kia's and with North Shore Kia.

I used to be happy with this place - when things are good - KiaWrecksTires

I used to be happy with this place - when things are good they're good. BUT if they screw up and you expect them to do right, you'll get treated to gas lighting and mansplaining. The Kia tire techs wrecked three brand new winter tires during mounting yet insisted I had somehow been sold 3 defective tires. Other shops confirmed Kia damaged my tires while and Steve Mota simply dismissed the evidence presented and refused to make reparations.

Stay away from this dealership. - Chi nguyen

Stay away from this dealership. Dishonesty peoples, especially the service department. They wil try anything to rip you off your money. Always check and confirm the detailed pricing for the services on your vehicle ! They use the techniques to complicated the invoice, trick you to think the price is less but then you be surprise when you see the final invoice. Those peoples who gave them 5 stars are because they recently purchased a car from this dealership and have not experienced the service department yet.

Just took delivery of '25 Kia Seltos . - Dale

Just took delivery of '25 Kia Seltos . Worst experience of dealership purchase in 63 yrs.. Great until after purchase agreement signed & deposit taken. Goes South quickly thereafter. Deception, unfulfilled extras, excuses, & terrible service. Partial explanation of vehicle features. Salesman too busy ???? Have ordered my own floor mats & will do same with seat covers & have them installed elsewhere.. Have informed Sejah & asked him to pass it on to Asst. Mgr.(Russi or Rezzi ??) Kia Cda. has been made aware of this "ORDEAL" via customer survey. Their response, if any, will be interesting !!

Poor service. - Reid Wylde

Poor service. The windows on my 2021 Niro EV operate erratically - going up or down, seemingly at random, no matter which way you push the button. Or just not working at all. After waiting over a month for a part, they failed to fix the problem and now, due to a lack of staff, I have to wait two more weeks for them to attempt to diagnose the problem again. They don't seem to see it as a safety hazard despite the fact that someone could get a hand caught in the window when it goes the wrong direction. Also very disappointed by the cheap electronics after only 3 years because, while waiting for the window control part, a new problem developed. The passenger seat belt warning dings continuously whether someone sits in the seat or not. Underwhelmed.

I was interested in a Kia Niro Plug-In Hybrid I saw - Nihat Ince

I was interested in a Kia Niro Plug-In Hybrid I saw advertised by Kia Downtown, so I reached out to them to get a price. I was shocked when the seller quoted me over $7,000 above the manufacturer's suggested retail price (MSRP)! I even double-checked to ensure I heard him correctly, but he confirmed the inflated price, saying it's "difficult to get an MSRP deal" because these cars are in high demand. This feels incredibly unfair. It's one thing to try and get a good deal, but it's another to completely exploit buyers by taking advantage of a popular car model. What makes this even worse is that it undermines the whole point of government incentives for electric vehicles. Those incentives are designed to make these cars more affordable and encourage people to choose a more environmentally friendly option. By jacking up the prices like this, Kia Downtown is pocketing those incentives and making it harder for people to make a greener choice.

I would. - Upset

I would.rate this dealership as a zero if it would let me, they screwed me in 2010, and i gave them another chance. Promises they recinded,cars they promised they couldnt get. And then said it was me that was the problem. The customer is always right. Plus they want to charge you 10 percent on top to ,they say to keep the lights on as they are a small.dealership. Better options to buy a kia product.