My Review Of Graham Kia Victoria :
We had narrowed down our new car search to Kia and another brand based on car reviews and past experience with the other brand. When we arrived at Graham Kia, we were greeted by Frank Bos who answered our questions professionally and efficiently. He was never pushy, which is why I would strongly recommend working with him to anyone interested in purchasing a Kia. The purchase was so easy - the Financial Manager, Val, arranged all the paperwork and even arranged for an insurance broker to come to the dealer when we came to pick up our car to assist us with license plates and insurance. From beginning to end, the experience was hassle-free and enjoyable. Kudos to your whole team!
Just one note for the dealer manager - when we were deciding if we wanted to purchase a Soul, we phoned Graham Kia and asked if there was a Soul we could try out for 3-4 hours. My husband has a hip injury and some cars cause him pain when driving for 2-3 hours and we needed to know if the Soul would bother him before purchasing. We were told that Graham Kia did not "do that" (lend cars for an extended test drive). When we said we would be willing to rent it, again no. We asked if they knew of any car rental agencies that rents Souls - we were told that he did not know, nor did he make any effort to ask anyone. We phoned the car rental agencies and found that Avis on Douglas St. rents Souls (FYI for further inquiries!). We rented the Soul for the day to try it out and were pleased that it did not bother my husband's hip. It would have been good customer service for Graham Kia to: 1) know where their models of cars are rented and advised us of this, and 2) to offer to reimburse us our 1-day rental charge towards a purchase of a car from them. Please note that Frank Bos was not the person we spoke to when we called the dealer and made a note NOT to work with the salesman who answered the phone. Oh, and note ... the other car dealer gave us a car (new) to use for the day, no questions asked, however it sat lower and bothered my husband's hip so it was ruled out. If it had not bothered his hip and since their customer service at that point was much better than Kia's, we would have probably purchased that car, solely on their willingness to ensure we picked the right car for us by letting us take it on an extended test drive. A $56 car rental charge may have made a difference to the sale of a $28,000 purchase, if all things were equal. Just so you know ...
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