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Graham Kia Victoria

Graham Kia Victoria
2620 Government Street
Victoria, British Columbia V8T 4P8
Canada
(250) 360-1111

Manufacturer: Kia


Most Reviewed Employees
Eli Pasquale Eli Pasquale
Management Team
Elmano Lima Elmano Lima
Sales Representative
Brandon Krieger Brandon Krieger
Parts and Service Advisor
Frank Bos Frank Bos
Sales Representative
Jon Graham Jon Graham
Sales Manager
Mark Sutton Mark Sutton
Lot Manager
Yvon Plante Yvon Plante
Fixed Operations Manager
Ed Graham Ed Graham
General Manager
Nelson Chan Nelson Chan
Sales Representative
Valerie Taylor Valerie Taylor
Financial Services Manager
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 7:00 PM

Tuesday: 8:30 AM - 7:00 PM

Wednesday: 8:30 AM - 7:00 PM

Thursday: 8:30 AM - 7:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 8:30 AM - 6:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
17 Reviews
Graham Kia Victoria

Overall Score: 5 Star Rating4.8



About Graham Kia Victoria
Certified: Graham Kia Victoria
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Graham Kia Victoria has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



Komorous
5/16/2012 1:31:23 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Bos

My Review of Graham Kia Victoria :
My experience with buying the Kia Soul was a very pleasant one. I very much appreciated Mr. Bos' style, his knowledge of the vehicle, all the information related to the sale, his friendliness and help. As a result, I am convinced that I bought a high quality and high performance vehicle. I also appreciate this dealership's services to the customer.

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Response from: Graham Kia Victoria
Added: 5/16/2012 2:08:27 PM
Frank Bos and the rest of the Graham Kia team appreciate you taking the time to give us your feedback.Customer First is our way of doing business, so we like to hear we are acheiving this. Welcome to the Kia family.
Ed Graham
General Manager

tlcwatkins
5/13/2012 2:17:00 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Eli Pasquale

My Review of Graham Kia Victoria :
I have been totally pleased with the purchase of my Sportage from the moment I drove it off the lot. I was extremely pleased with how it handled in the snow this winter. I feel the was the perfect vehicle fit for me! Thanks for the wonderful service you have provided so far!

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Response from: Graham Kia Victoria
Added: 5/14/2012 11:56:10 AM
Thank you for taking the time to give us youe feedback. The Sportage is an amazing vehicle and I am happy that you find it a perfect fit.At Graham Kia our commitment is "Customer First"
Ed Graham
General Manager

hikerjules
5/12/2012 11:05:51 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Julie Rosenthal

My Review of Graham Kia Victoria :
I have just moved to Victoria area and this was the first time using their service. They were friendly, on-time, and fixed the problem I came in for. Also, while I waited they offered me a desk to do my work at rather that sitting in the regular lounge as it would be more comfortable.

I will be back.

Thanks.

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Response from: Graham Kia Victoria
Added: 5/14/2012 11:46:55 AM
Welcome to Victoria and Thank you for taking the time to tell us how we are doing, our team works very hard on giving our customers the service you deserve.
Ed Graham
General Manager

lwalker20
5/11/2012 11:38:43 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Frank Bos, Jon Graham, Elmano Lima, Valerie Taylor

My Review of Graham Kia Victoria :
At Graham Kia Victoria everyone is very friendly and makes you feel very welcomed. they have exceptional customer service skills, they always make you feel noticed and if theres anything you need they got it!! They have very fair pricing i will be getting all my work done on my new Kia Rio. I would definitely recommend them to friends and family as I believe that they deliver exceptional service!!!!

Well done and Thank you

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Response from: Graham Kia Victoria
Added: 5/14/2012 11:42:33 AM
Thank you for taking time to give us a review, at Graham Kia our team has a "Customer First" state of mind and it is nice to hear from you that we are acheiving that.
Ed Graham
General Manager

debbyboyes
5/11/2012 9:39:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Two service staff and one detailer/yard

My Review of Graham Kia Victoria :
Complete and thorough attention, from notice for service to out the door with a washed and vacuumed car (and only in for an oil change). Good hot chocolate too! Thanks

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Response from: Graham Kia Victoria
Added: 5/14/2012 11:04:20 AM
Thank you Debby for taking the time to give us your feedback. We strive to give our customers an experiance that they will share with their family and friends. I agree the hot chocolate is great
Ed Graham
General Manager

ronmerk
5/7/2012 6:21:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ed Graham, Jon Graham, Elmano Lima, Eli Pasquale, Mark Sutton, Wayne Underhill

My Review of Graham Kia Victoria :
Sometimes when you walk into a business, you know immediately that it's different than the regular run of the mill company. Graham KIA is one of thsoe places. May be it's the product, the work culture or the people ... more likely it's a combination of them all. In any case, it's a pure pleasure to deal with the Graham KIA Team. Buying my baby (car) was the best ever car purchase expereince I've every had. The service over the last year is outstanding. If you're looking for a car, then you need go no other place that Graham KIA. They'll give you no nonsense sales, and outstanding follow-up service.

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Response from: Graham Kia Victoria
Added: 5/8/2012 12:55:56 PM
Thank You Ron for taking the time to give our team here at Graham Kia a review. They all appreciate the positive commentsas it solidifies there commitment to "Customer First"
Ed Graham
General Manager

dgarneau@shaw.ca
5/2/2012 7:26:55 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Brandon Krieger, Eli Pasquale, Yvon Plante

My Review of Graham Kia Victoria :
thanks for car wash, taxi rides & friendly, happy service. relationship with service department is a treat and my car is about the only thing i don't worry about.

eli - suicide averted! nice quiet, smooth windshield wipers.

thanks boys,
dawn :)

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Response from: Graham Kia Victoria
Added: 5/3/2012 11:00:19 AM
Thanks Dawn for taking the time to give us a review, Eli, Brandon and Yvon appreciate your feedback.
Ed Graham
General Manager

fportelance
4/22/2012 12:34:18 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Service manager

My Review of Graham Kia Victoria :
The service team is AMAZING!!!!! Couldn't ask for better service, always on top of everything.Being gretted by my first name when I come in even after not being there for 4 months is a huge costumer service plus . Keep it up !!!

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Response from: Graham Kia Victoria
Added: 5/3/2012 5:20:28 PM
Thank you for taking the time to give a review of our team. We strive to apply "Customer First" on a daily basis.
Ed Graham
General Manager

tzar
4/22/2012 1:53:17 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Eli Pasquale

My Review of Graham Kia Victoria :
I bought my Rondo from Graham Kia and found the staff to be very friendly.
All of my service has been excellent and the staff are always extremely
helpfull. The work is always done on time and correct.I am always greated with a smile and a hello as soon as I walk through the door. The staff always take the time
to answer all my questions no matter how insignificant.
I have highly recommended Graham Kia to all my friends.

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Response from: Graham Kia Victoria
Added: 5/3/2012 5:16:56 PM
Thank you for taking the time to give a review of our team.We like to pride ourselves in "Customer First" service and strive for it every day.
Ed Graham
General Manager

bkeple
4/10/2012 10:18:07 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Brandon Krieger

My Review of Graham Kia Victoria :
The service was prompt, and the reception friendly. The car was ready when promised and was reviewed with me so I knew everything was done as expected.

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Response from: Graham Kia Victoria
Added: 4/11/2012 11:44:42 AM
Thank you for taking the time to give us a review we greatly appreciate it.
Ed Graham
General Manager

Reviews 11-20 >>