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Secor Subaru - Service Center

New London, CT

4.7
1,212 Reviews

1,212 Reviews of Secor Subaru - Service Center

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May 03, 2024

Excellent customer service and communication. They were efficient in diagnosing my car's issues as well as getting me the estimate for repairs. The repairs were done in a timely manner. More

by spiro_curis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

The cust supt people for oil change have been very nice, and thorough explaining the service provided, and the that I will need in the future. More

by petertr97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024

She was very professional and friendly. Keeping me updated on my car's progress and future needs. More

by CORRIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Secor Subaru responded

We really appreciate you taking the time to leave Secor Subaru this awesome review, thank you!

April 26, 2024

Good place to buy used cars. But when I bought my car which cost me more than 30K they've did lousy job to fix minor external damages. More

by PULATMAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Secor Subaru responded

We appreciate your feedback. We're sorry if the repairs on minor external damages didn't meet your expectations, we'll certainly take this into account moving forward. Please don't hesitate to reach out if you have more information to share with us. Thank you, Paul Holden - General Manager - (860) 442-3232

April 26, 2024

Very efficient visit, friendly staff, comfortable waiting room, great service. I will definitely keep coming back. More

by thomas.a.lanz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Secor Subaru responded

Hi Thomas A! We're glad to know that you had a positive experience at Secor Subaru! We appreciate your feedback about our friendly staff and comfortable waiting room. Looking forward to seeing you again for future services!

April 26, 2024

I did not have any experience with dealership side, only service center for recall support More

by codybobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Secor Subaru responded

Thank you for the review! It was our pleasure to assist with your recall and we hope you'll keep us in mind for any future automotive needs! - The Secor Subaru Team

April 26, 2024

I was treated very well. Kyle was very thoughtful. I live in Jewett City but couldnt get back. He was sympathetic and got me in and out quickly. He was great and I appreciate More

by bvanbeene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becky she's always awesome
Apr 29, 2024 -

Secor Subaru responded

Hi B Vanbeene! We're glad to know that Kyle was able to assist you efficiently and effectively at Secor Subaru. We appreciate your feedback and are here for any future needs!

April 26, 2024

Hello, I have always loved going to Secor Subaru. I have bringing my cars in for years. I bought both my Subarus from this dealership and only bring them here for service. Everyone is very profess More

by WANTINKNOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Secor Subaru responded

Sue, we're so glad to know you've had consistently great experiences with us at Secor Subaru. We appreciate your loyalty and look forward to continuing the service for many more years!

April 25, 2024

Bought my Subaru 2013. I love my car. Basically service has been good and people pleasant! More

by MUGSYMORAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Secor Subaru responded

Thank you for the wonderful feedback about our Secor Subaru team! We appreciate your business and look forward to your next visit!

April 20, 2024

I bought my 2024 Crosstrek Sport in Aug 2023. I love the car. there was a hiccup with the registration. The finance team caught issue and fixed it. In the process, the salesman damaged the pa More

by paulmorrison2669
Recommend Dealer
No
Employees Worked With
Wayne Carpenter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Dube
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Secor Subaru responded

Paul, thank you for reaching out. I'm sorry to hear about this situation and would like the opportunity to look into it further for you. At your earliest convenience, would you please contact me directly? I look forward to hearing from you. Respectfully, Paul Holden - General Manager - (860) 442-3232

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