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Northstar Ford Calgary
Calgary, AB
2,678 Reviews
Northstar Ford Calgary Inc is a Ford dealership located in the Northwest in the Crowfoot area who proudly serve the City of Calgary and the surrounding communities.
The people of Northstar Ford are passionately committed to doing everything possible to keep our customers keys in their hands as many minutes a year as possible in order to live their lives. Their first and foremost goal at Northstar Ford Calgary is to make your car-shopping experience to be the best. You will quickly discover the entire staff knowledgeable in all things automotive especially in the Calgary area.
They proudly offer the very best in new and pre-owned vehicles at Northstar Ford Calgary. They maintain an easy-to-use searchable online inventory for customers to start their search, Or talk to the sales personnel, instead, to find that used vehicle of your dreams. Already own a car and looking to keep it running? Bring it to our expert car service . No job is too big or too small for them. Finally, chat with their financial department. They’ll make sure you get the right car loan or lease for your budget.
They look forward to serving you in all your automotive needs at Northstar Ford Calgary!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 8:30 AM - 5:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,678 reviews
May 11, 2016
Great Service Staff. Great service, staff friendly and knowledgable. It was quite busy but the service staff were very efficient at moving customers through. The dealersh Great service, staff friendly and knowledgable. It was quite busy but the service staff were very efficient at moving customers through. The dealership buildings could use upgrading. More
by RSTANGER
Verified CustomerEmployees Worked With
Brittany Fjellstad
Helpful May 11, 2016
Work on Tuesday the 10th,came for an oil change,yikes. Have always come to North Star for service, but it was to be an oil change appt,,but Fiona came out,to say I had,big issues with rear brakes etc.(don, Have always come to North Star for service, but it was to be an oil change appt,,but Fiona came out,to say I had,big issues with rear brakes etc.(don,t have service order in front of me,), but 755.00'later. I was told I had some issues a year ago, but, knew I was having no braking issues, still didn,t and have noticed no change since! Yesterday. Just want to affirm, that we need service of course, but 78,000'kil. To have such major issues. Please,please, absolutely enjoy the fact lights etc.,are checked, but put them back to automatic, or where they were.!!, people should be shown how to use this feature, LOL. In ending, don,t want to spend money unless absolutely needed!!! More
by ZINTERKAREN
Employees Worked With
Fiona Rea
May 10, 2016
Great Service as Always! I have been using this dealership since it was Crowfoot Ford. Since they have brought on Rob, the service levels have increased substantially. I alw I have been using this dealership since it was Crowfoot Ford. Since they have brought on Rob, the service levels have increased substantially. I always drop off my vehicles in the morning and Rob is always there smiling and welcoming us to the service department. The changes Rob began making to the service department have been very positive, you can really see the consistency in the service advisors - no matter who you deal with. As well, bringing in Fiona was a huge benefit. She is very knowledgeable and up front when you deal with her. If there is a problem, she fixes it or advises on the next steps/ outcomes. I can't say enough about how Rob and his new team have brought the level of service up at Northstar! More
by MPASSMORE
May 10, 2016
Poor service I emailed scott regarding my matter. I also called 3x. Never heard back from anyone even though i was promised a phone call and the number was passed I emailed scott regarding my matter. I also called 3x. Never heard back from anyone even though i was promised a phone call and the number was passed to him. More
by MACCAGNOAMY
May 10, 2016
great service, even better staff Everyone is fully engaged and totally committed to the customer service experience. Best Ford dealership I've ever been to without exception. Ask for Everyone is fully engaged and totally committed to the customer service experience. Best Ford dealership I've ever been to without exception. Ask for Fiona. More
by DONJMCKINNON
Employees Worked With
Fiona Rea, Mitch Coppieter
May 09, 2016
Treat you like a customer The service department has made great strides in improving the customer experience. Rob and his team of service advisors treat their customers with re The service department has made great strides in improving the customer experience. Rob and his team of service advisors treat their customers with respect, extend a genuine friendly demeanor and do their best to take care of your issues and concerns in as a pleasant manner as possible. You feel like you have been well taken care of when you leave. More
by MC
May 09, 2016
Customer Service Number 1 Friendly, knowledgeable and efficient - great team work, Rob! All put the customer first and go out of their way to ensure your experience is good an Friendly, knowledgeable and efficient - great team work, Rob! All put the customer first and go out of their way to ensure your experience is good and seamless. LP More
by LPAINE
May 09, 2016
Poor follow up They called a few times and since the line was busy they sent an e-mail, but we were waiting for a phone call. They forgot to give us a suggested repa They called a few times and since the line was busy they sent an e-mail, but we were waiting for a phone call. They forgot to give us a suggested repair again they contacted us via e-mail not phone. We only check e-mails once in a while. Also the length of time to get a drive home, too long a wait. We have thought a ford would be our next car, but I believe we may try another dealership. The Muir's More
by noel4me
Employees Worked With
May 09, 2016
Very friendly, very thorough. Scott was great, and the vehicle was available before the time promised. The promo price on the service was also a nice surprise. Excellent experienc Scott was great, and the vehicle was available before the time promised. The promo price on the service was also a nice surprise. Excellent experience! More
by DAVID_WEBB
Employees Worked With
Scott Lepsenyi
May 06, 2016
Fantastic! Fiona and Rob have got to be the best people to deal with! No matter what my issue is, they always get it dealt with in a timely and professional matt Fiona and Rob have got to be the best people to deal with! No matter what my issue is, they always get it dealt with in a timely and professional matter! More
by JUSTINFF
