Northstar Ford Calgary

We purchased a ford edge from this dealership as it is very close to where my wife works which would make the service easy as she is a block away from work. She have been back to this dealership twice an very close to where my wife works which would make the service easy as she is a block away from work. She have been back to this dealership twice and she had had two bad experiences and now refuses to go back because she felt that the service guys were rude to her and didn't care to listen to what she had to say. We use to have a toyota and went to Charlesglen and have to say there is no comparison when it come to customer service between the two dealerships. I have to ad that both times we took the edge in was for warranty work that was declined. We paid the 1st time but not the second. We now plan to go to a different dealership. Two bad experiences is enough and we won't go back! More

I brought my vehicle for oil change and request to fix front passenger side. But when I pick up my vehicle, I noticed that some white mark on driver side tire. Then i asked service person about the tire. front passenger side. But when I pick up my vehicle, I noticed that some white mark on driver side tire. Then i asked service person about the tire. They fixed driver side tire. They did not fix passenger side tire. They fixed driver side tire without my permission. This means, they do two wrongs!! I would like to say, I do not recommend this dealer anymore. More

changed wiper blade. It should be 24 inch, but it is 18 inch. I talked service, but he said 18 is recommended by FORD. After I came back home and check the web. It should be 24 inch. To change wiper is too inch. I talked service, but he said 18 is recommended by FORD. After I came back home and check the web. It should be 24 inch. To change wiper is too easy job. More

Charged me 140.00 labour + 17.00 shop supplies to confirm what I told them the problem was. Then told me the part needed to fix the problem was obsolete and could not be ordered from ford, but if I wanted to what I told them the problem was. Then told me the part needed to fix the problem was obsolete and could not be ordered from ford, but if I wanted to try and find the part myself they would install it for 350.00. Talking to the service manager was a total waste of time. More

Quoted $1500 for a repair we later had completed at Universal Ford for $200. On another occasion our car was dented when taken in for regular maintenance. They denied any responsibility. They have v Universal Ford for $200. On another occasion our car was dented when taken in for regular maintenance. They denied any responsibility. They have very limited room and shunt vehicles around in tight spaces - we're certain our vehicle was "dinged" in the process. Watch out. More

Highly incompetent, have tried for 60,000 km to have leaks repaired on my 09 Ford F150. Vehicle has sat at the dealership for up to two weeks at a time. The final insult was being charged $80.00 for dec leaks repaired on my 09 Ford F150. Vehicle has sat at the dealership for up to two weeks at a time. The final insult was being charged $80.00 for declining to fix a transmission leak under warranty. They stated it was not leaking. When I climbed under the vehicle and took photographs of the fluid staining, I was told that it was "only weeping, that in order for it to be fixed under warranty, it had to have actual drops dripping while it was in the shop." The service manager's arrogant answer was twofold; first he accused me, in front of other customers, of trying to get him to commit warranty fraud which is a total insult. When confronted with the photos of the leakage, his only response was the weeping comment, and if I wanted him to actually look into the matter again, then sign another work order so he could charge me twice. Total arrogance. More

If you are getting an estimate from these guys for service repairs be prepared to be waiting a long time. I went in two weeks ago to get an estimate for some damage done to my vehicle and after my app service repairs be prepared to be waiting a long time. I went in two weeks ago to get an estimate for some damage done to my vehicle and after my appointment I was told they would email me the quote. I was expecting it that day or the next. However, it's been two weeks now and I have called twice requesting an ETA on the estimate. Although the customer service rep wasn't rude with me, I was told it would be sent out asap. I am STILL waitng for this estimate. My car is for sale and buyers are asking to look at it but I have to refuse until I get this estimat then send it to my insurance and then get the damage fixed. These guys are super slow so if you would need an estimate that won't take two weeks I would recommend going somewhere else. THIS IS FOR SERVICE DEPARTMENT ONLY. More