Northstar Ford Calgary

Oil change I came in for a $50 oil change and the service rep said according to their records I needed a transmission service according to their schedule. So I e I came in for a $50 oil change and the service rep said according to their records I needed a transmission service according to their schedule. So I ended up spending $500.00. An impromptu hasty decision led me to spend $450 that afterwards as I got out the owner's manual, I didn't need until 250,000 km. The vehicle had only 70,000. Once it's out of warranty I will go to another shop where the technician and service desk are people I know and trust who will tell me not what they want me to do to overspend on service, but what I actually need to do to keep the vehicle serviced well. I asked the service rep to send me a schedule of what Northstar Ford recommends for service so I can compare it with Ford's recommendations and prepare in advance for these service expenses, but she never did get back to me with the service schedule she claimed she was looking at on her screen that morning. She also said I needed to service the brake fluid - but I stated, "I bought the vehicle last fall. You claim it has always been serviced by Northstar. Wouldn't whomever owned it have done this? She then checked the records on the vehicle and stated, "Oh, yes, it was done once...but next time you'll need to have it done. But the transmission service had not ever been done." I will keep the vehicle serviced properly, but I need to know the schedule so I can plan on the expenses. She noted that Northstar has its own recommended schedule regardless of the owner's manual, and that's the schedule I wanted her to e-mail to me, but hasn't. More

Crooks This dealership (especially Taylor) has completely taken advantage of me, took my money and I didn't even get the new vehicle!! I would never deal wi This dealership (especially Taylor) has completely taken advantage of me, took my money and I didn't even get the new vehicle!! I would never deal with him or this dealership again!!! They did not take responsibility for lying to our faces and infact, tried to convince me of a conversation that never happened!!! I strongly encourage you to do your business elsewhere. More

Blows My Mind I was driving by Northstar Ford for unrelated buisness, and figured why not stop in to ask a question regarding an issue I was having with my Sync and I was driving by Northstar Ford for unrelated buisness, and figured why not stop in to ask a question regarding an issue I was having with my Sync and onboard menu system. I walked Into the service bay and before I could even close the door- I was greeted from across the work area yet again by Fiona and her smile. I briefly explained my issue and asked what could be done to address it.....well 1 phone call and less than a minute later- Fiona had my truck whisked away and said to come back in 45 minutes. Pretty much to the minute, Fiona called me and let me know the truck was ready. Upon picking up my vehicle, Fiona took the time to note that I was soon in need of an oil change. The constant above and beyond service I receive every time I walk into Northstar Ford, continues to surpass my expectations. Fiona has once again achieved a 5 star rating for her department and continues to be the reason I return to Northstar and refer friends to this dealership. Thanks again for the speedy fix and appreciating my time and issues. More

Purchased a new truck My experience was great. That's the second vehicle in a row I purchased from North Star. I look forward to doing more business in the future! My experience was great. That's the second vehicle in a row I purchased from North Star. I look forward to doing more business in the future! More

Service Center at Northstar Ford Calgary I brought my newly purchased 2016 F150 from Northstar Ford Calgary in for its first service and Fiona Rea was awesome to deal with!!!! She is very fr I brought my newly purchased 2016 F150 from Northstar Ford Calgary in for its first service and Fiona Rea was awesome to deal with!!!! She is very friendly, knowledgeable and explained things thoroughly in regards to my warranty program purchased for my new 2016 F150. More

I Am So Glad I Bought This Ford Escape At Northstar. In 1997 I was gifted a Ford Explorer. It was a complete surprise. That car was my buddy up until 2012. . We went everywhere together. Like myself, how In 1997 I was gifted a Ford Explorer. It was a complete surprise. That car was my buddy up until 2012. . We went everywhere together. Like myself, however, it was showing its age and I was now hesitating when looking for back road explorations with it. When I donated it to the Kidney Foundation, it was still running, well,, and I still think about it fondly. I did not want its replacement to be the burden of anyone else. Yes, I asked for advice, for information. And I kept an open mind: I went here, there, everywhere, looking around. Came the day in April 2012 when I drove out from Northstar's lot with my Toreador Red Escape. Since that time nary a glitch. The whole scene, driving and servicing ,has been A-OK!! More

Fast Service Got an oil change and some other maintenance work done to my car, and the level of service I received from Fiona was outstanding. The service itself w Got an oil change and some other maintenance work done to my car, and the level of service I received from Fiona was outstanding. The service itself was fairly quick (within 3 hours) and definitely would come back for my next oil change. Thank you! More

puntual excellent they treat you as a king Excellent I will return. They provided me with exactly what I wanted. they even checked air pressue in my tires as it was low. ! ! ! ?! 1 1 1 1 11 Excellent I will return. They provided me with exactly what I wanted. they even checked air pressue in my tires as it was low. ! ! ! ?! 1 1 1 1 11 More

The Service is Awesome! Took my wife’s Mustang in for service and everything went smoothly! My wife and I have always had great experience dealing with North Star Ford Servic Took my wife’s Mustang in for service and everything went smoothly! My wife and I have always had great experience dealing with North Star Ford Service. Fiona has always looked after us for all of our service on the three vehicles we have bought at North Star Ford and she makes sure that we are properly looked after. Thanks again Fiona, Damian and the tech that worked on my wife’s Mustang she is enjoying it very much, keep up the good work! More

One more great service check Once again the crew at Ford did a great , quick and clean job. Can't say enough about the friendly service by Fiona. See in again with car number two Once again the crew at Ford did a great , quick and clean job. Can't say enough about the friendly service by Fiona. See in again with car number two soon . More