Northstar Ford Calgary

Smooth sailing Northstar Ford has been great so far. each visit is so efficient, There is no waiting. As soon as a line-up forms, the staff kick in their turbocha Northstar Ford has been great so far. each visit is so efficient, There is no waiting. As soon as a line-up forms, the staff kick in their turbochargers and move people through ultra efficiently. Thanks Cassandra for such friendly service! More

18000km service Came in for 18000km service in and out in less than a hour, service department is prompt and service you right away. When they say a hour their bang o Came in for 18000km service in and out in less than a hour, service department is prompt and service you right away. When they say a hour their bang on. More

6 month routine maintenance on both our F-150 and Escape Courteous, timely, and technically expert advice and service. We appreciate the way in which records of our vehicle service is kept so our service ad Courteous, timely, and technically expert advice and service. We appreciate the way in which records of our vehicle service is kept so our service advisors always know exactly what service is currently required and will be required in future visits. We also appreciate that all work is done correctly the first time. In our experience this is actually less expensive than using a general repair shop where the same work may need to be repeated. This also reflects on vehicle reliability which can be a very serious safety issue in more remote locations. In addition, he maintenance plan we purchased with our F-150 has been an excellent investment. Thank you. More

Service Advisor was great work done was poor Worked with the Service Advisor, Liane, who was great to get the vehicle in to check for the reported issue. Although the brand new vehicle, 3 months Worked with the Service Advisor, Liane, who was great to get the vehicle in to check for the reported issue. Although the brand new vehicle, 3 months old, is making smells like there is a camp fire happening under the hood, they looked into the issue and told us that there was nothing wrong with the vehicle. Told us they ran it and check it and it was OK. Hard to believe and now I have to take it to another dealer to confirm this, because it is still happening and is not right. This is the 2nd time I have taken my vehicle there to get service where it hasn't gone well. Last time they replaced lock nuts on the 3 year old vehicle because the technician said it was stripped. Wanted to charge me $85 for the issue. After I reviewed the original lock nuts when i picked it up, i was unsure what they were talking about. Service manager confirmed they were OK when i picked it up and they had to reverse the bill because i complained and asked him to look at it. Thank goodness I asked for the old nuts back to look at. Disappointing because we have 2 Ford vehicles and would prefer to not have to drive out of the area to get serviced. More

Brought my car in for a tire swap, and seasonal maintenance. THE CAR WAS BROUGHT IN AND A WONDERFUL YOUNG LADY NAMED BRITANY WAITED ON ME. SHE WAS VERY POLITE AND COUTIOUS. SHE DIRECTEC ME TO THE LOUNGE AND THE CAR WAS BROUGHT IN AND A WONDERFUL YOUNG LADY NAMED BRITANY WAITED ON ME. SHE WAS VERY POLITE AND COUTIOUS. SHE DIRECTEC ME TO THE LOUNGE AND I WAITED FOR THE SHUTTLE HOME.. SHE CALLED ME LATE AND EXPLAINED SOME OF THE FINDINGS AND WHEN I TOLD HER THAT I WANTED A SECOND OPTION, SHE WAS VERY HELPFUL. I APPRCIATE HELP BEING HELPFUL AND POLITE AND I WOULD DEFINITLY COME BACK. THIS IS A SERVICE INDUTRY AND THESE ARE ALL THE LITTLE THINGS THAT MAKE SENCE. THANK YOU. More

Great Customer Service Brittany was an absolute pleasure to deal with yesterday morning. So friendly and very easy to talk with, she remembered dealing with my husband with Brittany was an absolute pleasure to deal with yesterday morning. So friendly and very easy to talk with, she remembered dealing with my husband with his truck not so long ago. She went over everything with me in depth, answered any questions that I had. More

As always the service dept. did a great job I had the pleasure of working with Brittany Fjellstad when I stopped into the service dept. Brittany made sure that the tire change that I booked in I had the pleasure of working with Brittany Fjellstad when I stopped into the service dept. Brittany made sure that the tire change that I booked in for was done , and kept me up to date on the work .The technician working on my truck noticed a small brake issue when test driving , I was informed of the issue by Brittany and the problem was solved and I had keys in my hand at the end of the day . The customer service I always receive is what keeps me coming back More

Very pleasant and satisfying Took my 2016 Edge in for Warranty work and was very pleased with the response I received. They were on it right away to take pictures of the faulty t Took my 2016 Edge in for Warranty work and was very pleased with the response I received. They were on it right away to take pictures of the faulty tail light section and forward it for warranty replacement approval. Also the hands free tailgate was not functioning. They asked a few important questions in a manner that did not put me on the spot or on the defensive. Received a phone call a couple of hours later with an update and arrangements for the shuttle to pick me up. Looking forward to my return visit to have the light bar replaced. More

service This is one of the best dealerships I have ever dealt with. As a Ford owner for the past 25 years I have dealt with many dealers and service personal. This is one of the best dealerships I have ever dealt with. As a Ford owner for the past 25 years I have dealt with many dealers and service personal. I was concerned with my initial conversation for this service appointment but once I arrived my fears were totally unfounded. All work was performed or scheduled with no problems at all. Cassandra Walker was incredible and went above and beyond to ensure everything was taken care of to my satisfaction. I would definitely recommend this dealership for sales and service. Overall an excellent experience. More

Good Experience After having my vehicle detailed there were some scratches put on the side of the door and fender. When I brought this to the attention of the service After having my vehicle detailed there were some scratches put on the side of the door and fender. When I brought this to the attention of the service advisor, they were very quick to look after it and make it right. I've been going to this dealership for a few years and the service has always been top notch. More