Liane Asquin

Getting my car repaired at this dealership under factory warranty cost me $10,000. I brought the vehicle in for an inspection and oil change and was told that the vehicle needs an engine. My advisor Liane w warranty cost me $10,000. I brought the vehicle in for an inspection and oil change and was told that the vehicle needs an engine. My advisor Liane was not only significantly out of her depth with this repair, but also continuously did not read my emails and responded with something directly contradicting or not answering the last email I sent her because she didn’t actually read it. When asked if the head gaskets were leaking into the combustion chamber or the oil, Liane had no clue what that meant, so I had to look up the TSB. 20 days later, while my vehicle was still in the shop, waiting for “backordered parts“, when asked for a status update (which went unanswered again until the third email) Liane advised the backordered parts been sitting at another Ford dealership, the entire time. Came in just a day later after I asked her to call and get them, do days in. Just under a month when I got my car and the engine was significantly overfull and leaking huge puddles underneath the car and the AC was making a hissing noise and leaking into the cab, which was great. I returned it to Northstar Ford and was told that the oil level was fixed, and the control module (which is the electronic control you see in the dash) needed to be replaced to fix the air conditioning. I called the service manager and explained to him that it was virtually impossible that the climate control module was making a hissing noise like leaking to which he agreed. At his request and mine the technician recharged the air-conditioning to learn that it was, in fact, not properly, charged and low to begin with. Fast forward 10,000 km later, my car has a total of 65,000 km on it, now has transmission issues. The journeyman that looked at it advised it was likely because the torque converter was not aligned correctly upon engine installation, but unfortunately, due to the catastrophic internal damage, there would be no way to prove it. The shop is a lawsuit waiting to happen, and the technician and service advisor that I experienced were both not qualified to work on a bicycle. This place is an absolute embarrassment to Ford dealerships everywhere. Do yourself a favor and take it to Maclin or Metro. take it anywhere but this hellhole. More

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I am extremely satisfied with the service for the past two days! Especially my Service Advisior Liane and service manager Adam.They are really professional, nice and patient. They were very helpful, alway two days! Especially my Service Advisior Liane and service manager Adam.They are really professional, nice and patient. They were very helpful, always put themselves in my position. explained the issues with my Ford Explorer in detail. And answered my concerns with expertise knowledge and patience. Also, I got updates of repairing timely. Thanks Liane and Adam! More

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I was at Northstar early December for some automotive repairs on my SUV. I had previously taken my vehicle to other dealerships and did not have very good service, but was pleasantly surprised this time repairs on my SUV. I had previously taken my vehicle to other dealerships and did not have very good service, but was pleasantly surprised this time. Liane was my service advisor, and I have to say she was extremely proficient, professional and helpful. She was able to explain things to me in a manner where I could understand what was wrong with my vehicle, what needed to be done and how long it would take. Everything was completed on time. It was an enjoyable, stress free experience, and I certainly will be returning to have my vehicle serviced at this location in the future. More

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Worst Experience Ever!!! I took my car in for a recall issue, had to leave the car overnight due to parts being shipped. I was given a "courtesy" call the next Monday to ad I took my car in for a recall issue, had to leave the car overnight due to parts being shipped. I was given a "courtesy" call the next Monday to advise me the car had been vandalized by the service director. No empathy or respect from the Service Director (Rob) who promised to call back and never reached me. 4 days have gone by, no call or response from anyone at Ford. Terrible customer service experience. More

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We have purchased 10 vehicles over the past 5 years from Northstar. Clayton Rivet has always managed to make sure we have been happy customers Northstar. Clayton Rivet has always managed to make sure we have been happy customers More

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Great service by service advisor Liane. Liane provided very good service was friendly,informative and provided good support in arranging alternate transportation wh by service advisor Liane. Liane provided very good service was friendly,informative and provided good support in arranging alternate transportation while our truck was serviced.Thank You More

by C. MOIR Verified Customer Verified Customer

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In for a recall and oil change Was in yesterday for a recall and oil change. Friendly staff, finished on time and courtesy drivers are always great! Spluged and bought the inside / Was in yesterday for a recall and oil change. Friendly staff, finished on time and courtesy drivers are always great! Spluged and bought the inside /outside cleaning deal and my truck looks brand new- such a treat! More

by JSHANDRUK Verified Customer Verified Customer

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Outstanding Service! Terrific team of employees who provide excellent service every time. Thanks to them I get booked, driven home, serviced, picked up the next day, with Terrific team of employees who provide excellent service every time. Thanks to them I get booked, driven home, serviced, picked up the next day, with friendly, and efficient people who always show how much they care about the individual. More

by LEONABAKER1 Verified Customer Verified Customer

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Always a pleasure I have felt like part of the dealership family since I first stepped in the door. Everyone is very friendly and prompt in assisting with any needs of I have felt like part of the dealership family since I first stepped in the door. Everyone is very friendly and prompt in assisting with any needs of the customer! I would recommend this dealership to ALL friends and family! More

by TKFike Verified Customer Verified Customer

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The customer service relationship of the workshop staff and the service advisors is top notch. Showing up at the workshop after a long time and everyone was asking where have you bein of the workshop staff and the service advisors is top notch. Showing up at the workshop after a long time and everyone was asking where have you being show a lot of personal care aside from just business. I was really impressed More

by YOMIOLUJONWO Verified Customer Verified Customer

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