Lexus of London

Exceptional Service Experience The car was ready as promised. A loaner was provided. (A chance to test drive the newest model.) Car was very clean and provided with a complimentary The car was ready as promised. A loaner was provided. (A chance to test drive the newest model.) Car was very clean and provided with a complimentary wash, All service items were thoroughly explained. The service advisor was friendly and professional. More

Enjoyable experience! HAVING NOT PURCHASED A CAR FOR SOMETIME I HAD SOME CONCERNS ABOUT THE PROCESS. THESE WERE QUICKLY PUT TO REST FROM THE FIRST GREETING BY TOM HISCOTT. HAVING NOT PURCHASED A CAR FOR SOMETIME I HAD SOME CONCERNS ABOUT THE PROCESS. THESE WERE QUICKLY PUT TO REST FROM THE FIRST GREETING BY TOM HISCOTT. HE WAS PLEASANT AND PATIENT WITH OUR MANY QUESTIONS AND NEVER FALTERED IN ANSWERING THEM. HIS KNOWLEDGE OF THE PRODUCT SEEMED COMPLETE. HE EMPHASIZED THE MERITS OF THE PRODUCT AND THE DEALERSHIP WITH ENTHUSIASM. WE FELT AT EASE AND NOT BEING RUSHED WE WERE ABLE TO MAKE OUR DECISION WITH CONFIDENCE. IT HELPED THAT THE VEHICLE WAS MORE THAN WE HAD EXPECTED AT THE PRICE POINT WE LIKED. OUR INTERACTION WITH KYLIE IN FINANCE WAS EXCELLENT AS SHE MADE US FEEL WELCOME AND OFFERED HER ASSISTANCE IF WE NEEDED IT. DELIVERY WAS MADE AT THE APPOINTED TIME AND A FULL EXPLANATION OF VEHICLE AND PAPERWORK WAS GIVEN. WE ARE EXTREMELY HAPPY WITH TOM'S HELP & OUR PURCHASE. More

service review courteous,efficient responsive service last minute appointment asked for in and out fees very reasonable always excellent comfortable surrounding courteous,efficient responsive service last minute appointment asked for in and out fees very reasonable always excellent comfortable surroundings to wait in,did this time by choice More

great experience with Jack Ji at Lexus of London Jack Ji is one of the best salesmen we ever met. He helped us not only by using his professional aknowlages, but also with his friendly attitude. He r Jack Ji is one of the best salesmen we ever met. He helped us not only by using his professional aknowlages, but also with his friendly attitude. He really solved many problems we had during the process. He is THE salesmen I will recommend to anyone who has interest of Lexus. And I will personally guarantee that the experience will be 100% enjoyable. More

Great Customer Service! Sean was incredibly helpful while I was going through the process of purchasing a new to me vehicle. He was extremely informative and personable makin Sean was incredibly helpful while I was going through the process of purchasing a new to me vehicle. He was extremely informative and personable making the entire purchase a great experience! I would definitely purchase from him again. More

Very Happy Purhcaser of Four Lexus Vehicles from Stephanie Two days ago we traded in our RX for a new 2017 RX350 Lexus. We also have a RC 350. From the day of the first purchase with Stephanie Shearsby's hel Two days ago we traded in our RX for a new 2017 RX350 Lexus. We also have a RC 350. From the day of the first purchase with Stephanie Shearsby's help, Lexus of London has been a friendly and very efficient and helpful dealership. The staff makes you feel very welcome when you go in and their service department is outstanding. Stephanie is excellent at her job and helps make the purchase of a new Lexus less stressful than it might be. In addition I would like to complement Romeo Nissan in Service for his fantastic service support and Alan Calvert, the new car Manager for his welcoming manner. Well done all around. I have never dealt with a better dealership . More

Follow up service Had a small issue that was addressed in this service All seems to be fine. Very easy to work with everyone. One reason we returned Had a small issue that was addressed in this service All seems to be fine. Very easy to work with everyone. One reason we returned More

Excellent experience and good services with Jack Ji Jack Ji is the best salesmen i have ever met before. He is really respectful and helpful. Jack Ji answered all the concerns that i have. He is reliab Jack Ji is the best salesmen i have ever met before. He is really respectful and helpful. Jack Ji answered all the concerns that i have. He is reliable because he stood by my position and pick the most adaptive car for me. More

Sue Vincent embodies Lexus' ideals Sue is a wonderful, professional individual who listened to our needs for a car that would suit our family and was able to find a perfect car that fit Sue is a wonderful, professional individual who listened to our needs for a car that would suit our family and was able to find a perfect car that fit our budget perfectly. Her warmth and personality made our experience very enjoyable and we felt a part of the Lexus family. We are thrilled to belong to the Lexus family thanks to Sue Vincent. We definitely recommend her to anyone who visits Lexus to help them get the perfect car. More

Last minute oil change My Lexus needed an oil change without my making a previous appointment. Jason looked after my service efficiently and graciously and got me in and ou My Lexus needed an oil change without my making a previous appointment. Jason looked after my service efficiently and graciously and got me in and out within my time line. Thank you Jason for looking after my last minute request. I would highly recommend the service team at Lexus of London. I have always received excellent service and consideration. More