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Lexus of London
London, ON
3,610 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,610 reviews
March 14, 2017
Good customer services Always on time, and good customer service! Everything was ready, and fast approval for my credit, good advisor and attention to details! Thanks for ev Always on time, and good customer service! Everything was ready, and fast approval for my credit, good advisor and attention to details! Thanks for everything! More
by Ema1982
Employees Worked With
Liliana S
Helpful March 11, 2017
Great experience Our sales person Rick Watson was very knowledgeable and friendly. We felt that he was working on our behalf. Everyone that we dealt with at this deale Our sales person Rick Watson was very knowledgeable and friendly. We felt that he was working on our behalf. Everyone that we dealt with at this dealership was very professional, knowledgeable and welcoming. More
by Happy customer- Martin
Employees Worked With
Other Employees :
Stacey DaSilva and Erica, the girl who explained all of the ins and out of the car to us. , Allan Calvert
March 10, 2017
Fantastic service... Always! This dealership strives for customer satisfaction and consistently outperforms themselves. Thank you for the excellent and friendly service! This is a This dealership strives for customer satisfaction and consistently outperforms themselves. Thank you for the excellent and friendly service! This is always my dealership of choice. More
by faultlog
Employees Worked With
March 10, 2017
Feels like home Very welcoming atmosphere and everyone made the experience feel personal. Friendly and knowledgeable sales people. Exceeded our expectations in every Very welcoming atmosphere and everyone made the experience feel personal. Friendly and knowledgeable sales people. Exceeded our expectations in every way. As a first time Lexus owner we will be back again and again. More
by Debbie W
March 10, 2017
My latest experience when purchasing a vehicle Our sales person Rick Watson was awesome from start to finish with our recent purchase. The whole team at Lexus of London is great to do business with Our sales person Rick Watson was awesome from start to finish with our recent purchase. The whole team at Lexus of London is great to do business with. Everything was fully explained . Rick took extra steps to contact me prior to our purchase when he was aware of what we were looking for. He was very professional and went over and above to accommodate us. This is my 2nd purchase and I will go back for my next one when it is needed . Thanks Rick for making this a very positive experience or us! More
by myrnamckinnon
Employees Worked With
Other Employees :
Stacey DaSilva , Allan Calvert
March 09, 2017
55 point inspection Excellent!! We are guests, wait in a lovely private area, chatting with other happy LEXUS owners. Coffees, teas, snacks. Plus...,,,nothing was wron Excellent!! We are guests, wait in a lovely private area, chatting with other happy LEXUS owners. Coffees, teas, snacks. Plus...,,,nothing was wrong!!! Not bad for a 2007. With GM products we constantly threw money at a 2005!!! Blech More
by Sandy
March 09, 2017
Love my RX350 What can we say, Sue is a wonderful, knowledgeable, efficient and friendly saleswoman!! Once we told her what we were looking for she was able to find What can we say, Sue is a wonderful, knowledgeable, efficient and friendly saleswoman!! Once we told her what we were looking for she was able to find exactly the perfect RX350 white with black interior that we wanted! We were instantly sold. Sue is a great person and one that we can both say will be a friend for life! You are very lucky to have her as one of your salespeople! More
by 4Mustard
Employees Worked With
March 08, 2017
Outstanding Customer Service Can't say enough about the level of service from Lexus of London and specifically, Rick Watson, who always made himself available or returned calls pr Can't say enough about the level of service from Lexus of London and specifically, Rick Watson, who always made himself available or returned calls promptly. He was great at making sure I understood everything throughout the process and patient with answering my many questions or concerns. This is a topnotch dealership that obviously cares about their clients and excels at providing great service. More
by Rose
March 08, 2017
Stepping into First Lexus Amazing customer service from Rick Watson. All questions were pleasantly and knowledgeably answered and Rick was always willing to assist us. Dealing Amazing customer service from Rick Watson. All questions were pleasantly and knowledgeably answered and Rick was always willing to assist us. Dealing with Lexus of London was a truly pleasurable experience and I would highly recommend it to friends. Every detail of our transaction was handled with care and class. We appreciated the interaction with Chris, Allan, Liliana and Erica who made our Lexus experience top notch. We are thrilled to be driving a new Lexus NX and credit Rick Watson for his genuine caring customer service. More
by Alice
Employees Worked With
March 01, 2017
Great customer service Purchasing a vehicle is a big decision for us. From the first contact through email, Stephanie was very accommodating, knowledgable , welcoming, and Purchasing a vehicle is a big decision for us. From the first contact through email, Stephanie was very accommodating, knowledgable , welcoming, and friendly. We've had our Lexus for a month now and I still feel comfortable emailing Stephanie with any questions. Thanks again Stephanie for the attention you provided us. More
by Karen
Employees Worked With
