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Grande Prairie Volkswagen

Grande Prairie, AB

Overview
Employees
Reviews
Vehicles
4.8
931 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 931 reviews

April 26, 2024

Thanks a lot Sarah for your advise & support to have best suv for my family. Volkswagen atlas become part of my family now More

by gunnaaz2018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 26, 2024

Grande Prairie Volkswagen dealership offers exceptional customer service. Their knowledgeable and attentive staff made my visit enjoyable. Clean facilities added to the positive experience. Highly recommen More

by Stella
Recommend Dealer
Yes
Employees Worked With
Brad Malcolm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Shumaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 26, 2024

I we came to the dealership to look for a new vehicle and we were met by Navpreet in sales.She proved to be very knowledgeable about the VW product. We found her to be pleasant to deal with which culmin More

by gerzuidgp
Recommend Dealer
Yes
Employees Worked With
Michael Adewunmi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
NavPreet Kaler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 25, 2024

Easy to work with. Accommodating. Upfront with cost and has nice swag. Doesnt hide anything. More

by jarrett93
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Adewunmi
5.0
This rating includes all reviews, with more weight given to recent reviews.
NavPreet Kaler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2024 -

Grande Prairie Volkswagen responded

Hello Jarrett, Thank you for taking the time to share your positive feedback! We're thrilled to hear about your smooth experience at Grande Prairie Volkswagen. It's always a pleasure to hear when our team's dedication to transparency and accommodating service shines through. Enjoy the new swag, and remember, we're here for all your future automotive needs. Your recommendation means the world to us! Warm regards, The Grande Prairie Volkswagen Team

Helpful
April 24, 2024

I have issues with my 2024 Atlas. I honestly think the dealer knew about the issues but never told me. It’s always about selling more vehicles, I know for a fact Volkswagen Canada More

by stephanveraart
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2024 -

Grande Prairie Volkswagen responded

Dear Stephan, Thank you for bringing your concerns to our attention. We want to extend our sincerest apologies for the frustration you’ve experienced with your 2024 Atlas. We are currently aware of a few similar cases and are actively working with Volkswagen Canada to find a resolution. We want to assure you that resolving these issues is a priority for us. As soon as we have a concrete solution, we will immediately reach out to make things right. Your satisfaction and trust in our dealership are of the utmost importance. We value your patience and understanding as we work through this, and we are committed to restoring your confidence in our service. Warm regards, Grande Prairie Volkswagen Team

Helpful
April 23, 2024

The service department is exceptional. I am always impressed by the communication and care. The sales department is helpful and keeps in mind my wants and needs. More

by Bhein39
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Adewunmi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franklin Manyika
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Grande Prairie Volkswagen responded

Hello, Thank you so much for your glowing review! We are absolutely delighted to hear about your exceptional experience with our service department. Knowing that you found our communication and care to be impressive truly warms our hearts. Your kind words affirm the hard work we put in every day, and we're so glad you feel listened to and cared for. Your satisfaction is our top priority, and your endorsement means the world to us. Thank you for choosing us for your automotive needs, and we look forward to serving you for many more years to come! Warmest regards, The Team at Grande Prairie Volkswagen

Helpful
April 19, 2024

Paige was amazing very patient knowledgeable, kind I would definitely recommend Volkswagen and her to everyone More

by Josh Mcdonald
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paige Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Grande Prairie Volkswagen responded

Hi Josh, It's a joy to see your positive feedback about Paige and your experience! We're thrilled to know that her patience and knowledge made your visit a memorable one. It's recommendations like yours that highlight the dedication we have to our customers. We're honored by your recommendation and would love to continue providing great service to awesome customers like you. Thanks again! Best regards, The Team at Grande Prairie Volkswagen

Helpful
April 17, 2024

Last year they were supposed to do an oil change which I just found out they didn’t. So then I needed a new pcv valve this year because it was blocked which is caused by old oil.. which they caused. Then th More

by Jessica Lefebvre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley was who I was dealing with. She was very nice and helped me the best she could but the dealership really needs to work on communication within the company.
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Apr 20, 2024 -

Grande Prairie Volkswagen responded

Dear Jessica, Thank you for bringing this matter to our attention. We deeply apologize for the oversight regarding the oil change and the subsequent issue with the PCV valve. It’s clear we missed the mark, and for that, we are genuinely sorry. Your feedback is invaluable to us as it highlights areas where we need to improve our service and communication. Please know that Ashley and our entire team are committed to rectifying this situation and ensuring it does not happen again. We understand that trust is built on accountability and would love the opportunity to make things right. We will be reaching out to you personally to discuss how we can address your concerns and hopefully restore your confidence in our dealership. Sincerely, The Grande Prairie Volkswagen Team

Helpful
April 06, 2024

I found the people to be very friendly, very fast and very efficient. They were very accommodating as my schedule is not the easiest to maneuver. They answered all my questions with confidence, and I wou More

by Tania Marshall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paige Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Grande Prairie Volkswagen responded

Hi Tania, It's wonderful to hear that your experience with us was so positive! We're delighted that our team, especially Paige and Teri, could make your car buying process not just efficient, but also flexible to suit your schedule. Answering your questions with confidence and ensuring your comfort every step of the way is what we strive for. Thank you for trusting us with your business, and we are thrilled to hear that you'd consider us again in the future. Your satisfaction is our greatest encouragement. Looking forward to welcoming you back! Warm regards, The Grande Prairie Volkswagen Team

Helpful
April 06, 2024

I appreciated that my vehicle was washed and partially detailed. I wished I was contacted before maintenance started to check with me if I had any specific concerns. More

by gerberprim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Manyika
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Grande Prairie Volkswagen responded

Hello gerberprim, Thank you for your feedback and the high marks on our service workmanship and transparency. It's great to know you appreciated the cleanliness of your vehicle post-service. We understand the importance of communication, and we apologize if we missed the mark in proactively reaching out to you regarding your vehicle's maintenance. Your experience helps us improve, and we'll ensure to prioritize communication to better serve your needs next time. Thank you for choosing us for your service needs, and we look forward to serving you again with the attention to detail you deserve. Warm regards, The Service Team at Grande Prairie Volkswagen

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