Grande Prairie Chrysler Jeep Dodge

Id put negative stars if that was an option. Definitely wont be back to buy a vehicle let alone go to their service department. What a circus. Have tons of pictures and videos both before and af Definitely wont be back to buy a vehicle let alone go to their service department. What a circus. Have tons of pictures and videos both before and after they worked on it of the intercooler pipe on my truck after they did the cp3 recall. AVOID. They literally dropped it off with a massive slice in it like they did nothing and the only reason THEY had to drop it off in the first place was because they messed around all day instead of working on it during the scheduled appointment. We waited all day from opening time for our truck back after being promised by TWO different girls it would be done before the end of the day. If they did the appointment as promised like the girl on the phone that took the appointment I wouldnt have even left the dealership because I would have caught their screw up the moment my truck was started as it sounded HORRIBLE after they worked on it. The desk lady even told my husband when he confirmed that it would be done that day in the morning when dropping off and she said ya, called even at eleven asking details about my truck even hours later sounding like they were working on it. Waited HOURS more and I finally go over there at almost the end of the day and they said oh we take full responsibility for the bad communication thats on us. Luckily Ive heard enough horror stories about this exact dealership I took videos before dropping it off. Do not waste your time with this dealership they will destroy your parts and act like they did nothing! The intercooler tube is to be removed on the drivers side to do the recall, they are to ensure it is re-seated and clamped properly again clearly the complete loss of boost and smoke and NOISE wasnt a give away along with the massive slice at the bend causing MY ENGINE TO SUCK CONTAMINATED AIR. No wonder it took over an hour and a half to get a few blocks but I guess that says everything you need to know about leaving your vehicle in these guys hands. Will be filing with the alberta motor vehicle industry council if not AT MINIMUM part they wrecked paid for. Absolute garbage experience from start to finish. Documented everything before and after and have my third party assessment. Said yesterday, “its above my pay grade expect a call tomorrow” but I guess they expect people to wait always on them no matter what the case is. Just when you think they couldn’t give any worse of an experience. More

Easy to schedule, ready when promised, and very happy with their service centre, would recommend if you need service with their service centre, would recommend if you need service More

Staff are pleasant and helpful. I appreciate the punctual shuttle service. The complimentary car detailing was fantastic! I appreciate the punctual shuttle service. The complimentary car detailing was fantastic! More

It was a very friendly atmosphere and really good service. I Will be back again service. I Will be back again More

I have never had a bad or even unpleasant experience at this dealership they truly are amazing. Kylie in service is top notch very easy to work with and she always has a smile. this dealership they truly are amazing. Kylie in service is top notch very easy to work with and she always has a smile. More

The dealership is excellent and the service was very excellent and the staff was great excellent and the staff was great More

Awesome service center, very nice people and very helpful, would recommend to others for sure helpful, would recommend to others for sure More

POOR SERVICE PROVIDED! !!!... The service departments provided unsatisfactory workmanship on my Dodge Caravan. They replaced the driver-side door actuator and informed me th !!!... The service departments provided unsatisfactory workmanship on my Dodge Caravan. They replaced the driver-side door actuator and informed me that everything was functioning properly upon release. Trusting that a qualified technician performed the repair, I only checked if the door opened, which it did. However, I later discovered that the window open/close switch was installed incorrectly—upside down—and was not operational. Additionally, the heated seat switch was not working. This situation resulted in a two-day delay to my planned trip to Toronto. It appears the vehicle was returned without a comprehensive quality or performance check. While their assurances were positive, the overall service did not meet expectations. More

Ryan and Chris? Not sure about the Chris name. But the boys did an amazing job in helping figure out the issues with my new truck. They went above and beyond. I w Not sure about the Chris name. But the boys did an amazing job in helping figure out the issues with my new truck. They went above and beyond. I was very impressed with tge service. Thanks again More

Always get my oil changes at this location, Great service, consistent, timely and a good value service, consistent, timely and a good value More