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Grande Prairie Chrysler Jeep Dodge

Grande Prairie, AB

4.8
2,639 Reviews
Located in Grande Prairie, AB, Grande Prairie Chrysler Jeep Dodge is a certified Chrysler Five Star retailer committed to providing the highest level of customer satisfaction while offering the finest selection of new and used vehicles in the country. Grand Prairie Chrysler Jeep Dodge "HOME OF THE $100,000 GIVE-A-WAY" also "WHERE THE PEACE COUNTRY COMES TO SAVE".
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11448 Westgate Drive

Grande Prairie, AB

T8V 8L2

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Showing 2,639 reviews

May 02, 2017

excellent service and knowledgable staff I had some negative experiences with Chrysler vehicles in the past but always loved the value that my cars still managed to provide for me. Steve Ode More

by FCA_Mopar
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve O'Dell
May 01, 2017

Fantastic service, with a side of amazing perks. Sick "swag bag"filled with modern gadgets, double insulated hot/cold mug, a toque, flashlight...ect. Even the bag alone is awesome, perfect for over More

by Allicya Mitchell-Barore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keffrey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2017

Fast easy and painless! Came into dodge saturday looking for some new wheels. Got in contact with jordan brausse and i have a big variety of vehicles to pick from. I was able More

by dodge91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Brausse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Kaban
May 01, 2017

Excellent service Jordan was extremely helpful. He was quick to find a truck that exceeded my expectations, at the price I was looking to pay. He made the new vehicle p More

by Sab400
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Brausse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Schierman
April 30, 2017

We love it. Everyone should by ONLY from Steve O'Dell. We bought our new truck from Steve. We love it! He even delivered it to our door two provinces away!! Everyone should by ONLY from Steve O'Dell. He More

by LisaO
Recommend Dealer
Yes
Employees Worked With
Steve O'Dell
April 29, 2017

Terrible service once the deal is done!! Bought a truck and there is absolutely no after care at this dealership. Spoke to Mike several times and no one has bothered to call me back! Regret More

by srok10
Customer Service
Recommend Dealer
No
Employees Worked With
Mike Murphy
May 04, 2017 -

Grande Prairie Chrysler Jeep Dodge responded

Grande Prairie Chrysler Jeep Dodge participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Please accept our apologies for the lack of communication and our oversight in not getting back to you in a timely manner. This has been discussed with our management team will be used as a learning opportunity to ensure our communication and follow up process reflects the level of service our customers should expect. We would like to learn more about the concern you were/are having and would welcome the chance to work with you to find a solution. If you would be so kind as to contact the Sales Manager, Mr. Lauder at 780.532.3560 ext 1302, he would like to start working with you to earn back your business and trust. I am grateful that you have brought your concerns to our attention, as we strive for 100% customer satisfaction 100% of the time and without honest feedback this would be impossible to attain.

April 29, 2017

Excellent Very helpful and attentive and willing to make my first experience great. Jordan was very professional and classy and I highly recommend going to him More

by Bartlett98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Brausse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Golamco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Lauder, Scott Nowlin, Kaitlyn Balon
April 29, 2017

Ford junker to brand new Ram Dale and the team made sure we walked away with a truck that perfectly suits our needs. They took us from a ford junker to a brand new truck that fits More

by Kimandmatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Cavan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Schierman, Dale Scotton
April 27, 2017

Jordan is the best salesman! Jordan Brausse is a very friendly, knowledgeable, and honest salesman. He made my interprovincial transaction super easy for me. I told him what i wan More

by Kallie B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Brausse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Schierman
April 23, 2017

Bad service Took my jeep in as it started to over heat in a snow storm. It sat there until I was informed it wasn't going to get into the shop to get looked at. More

by Missychewy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Kunz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Berg
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2017 -

Grande Prairie Chrysler Jeep Dodge responded

Grande Prairie Chrysler Jeep Dodge participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I can understand your frustration regarding the repair timeline in which your vehicle was brought into the shop. There are circumstances beyond our control that can cause delays in a vehicle being diagnosed and repaired. I am sorry that we were unable to meet your timeline. It is our hope that you will give us the opportunity to earn back your business. I am grateful that you have brought your concerns to our attention, as we strive for 100% customer satisfaction 100% of the time and without honest feedback this would be impossible to attain.

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