"I called last week for a service quote, the lady who answered my call said it will be sent before the end of the end. A week after, no email, and every time I called they ask me to leave my phone number because the service team is helping another customer... maybe they are really busy...
(2083-93) Victoria BC"
"I called Lexus for an appointment and was given multiple appointment dates to suit me. They provided for a loaner vehicle. The diagnosis was quick and parts had to be ordered. Carrie was concerned about the delay awaiting parts and was friendly and accommodating by extending the loaner vehicle.
She kept me informed as to what was happening.
I liked her a lot."