INFINITI Service Centre Reviews

"Had to have the transmission replaced recently. Fortunately, it was under warranty. Cory kept on top of things, kept me informed and made sure the work was done properly. Thank you."

" I used to be very loyal customer with one G37 and two Q50s mainly because of design, power and warranty coverage. Well, the latter turns out to be fake(. I came to Alta on October 3, 2019 at 5 pm to report missing pin from lower cover plastic box of air filter. I saw it when I changed a filter (I changed air filters on all 3 infinies and consider myself experienced and confident in doing it. Never had a problems with filters issues and all my cars are spotless, scratch less, neat and free of defects ALWAYS) Marcelo, service advisor, has found out that the pin isn’t missing but broken. Whether it’s been broken by other dealership, by me or came broken when I received a car I have no idea neither Marcelo. The only one thing I can say it’s broken because of poor quality of the part (to break this pin you need to apply high pressure and might break the whole box). Never mind I was treated by Marcelo like liar who try to hide dirty stuff, I was pissed off by his attitude probably approved by management as well. ALWAYS provide very loyal customers like myself with benefit of the doubt, especially if they have clean history of warranty claims. Never come back to infiniti!"