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Great Dealership ! Service advisors are very professional... - Hwaliaz
Great Dealership ! Service advisors are very professional and efficient. I have been a long time Infiniti customer and found this to be the best Infiniti dealer whether you are looking for a new vehicle or getting your vehicle serviced.
very friendly, nice clean place.The service manager... - raz_haque
friendly, nice clean place.The service manager explained the work done on the car.He explained to my satisfaction the work done and the delay it took to compete it.
Bad service - AL
The only reason for that star is because the woman at the desk when I went gave excellent customer service.
Here's my experience when I had to make a copy of my car key: I drove from 1.5 hrs specifically for it. After receiving a text saying that the key was ready, I still had to wait for almost another 30 minutes to get the car and the key.
My surprise was when I got back home and tried the new key, as it doesn't open the door of the car.
I called to check what was the next step, which is basically going back there. Got explained that as the key is new and the lock is old, this would get fixed over time. I understand that, but I wonder how if I can't even open the door!
Not an apology, not a single part of the conversation taking responsibility. The person I talked to on the phone was 0 emphatic with the fact that because they didn't check, now I have to drive again down there.
I wonder how in the 2.5 hours that took to make a copy of the key, nobody even checked if it actually opened the door! If they had, they would've realized it didn't open and I wouldn't have to waste one more day (and money) just to drive there to re-do a job they didn't do properly.
I don't know if this is something common at this dealership, or if I had bad luck, but the conversation over the phone made the experience worse.
pleasant and helpful people and good service the vehicle... - mjettaboy
pleasant and helpful people and good service the vehicle was fixed properly and was ready when we picked it up also cleaner than when dropped off
Awesome Service Department - hiroanz
The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.
Great Service - Mike
All work was done to my expectations and no surprises. Competitive prices and great service. I have two Infiniti fx35’s and they do a great job of maintaining them.