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Rishi Gupta did an exceptional job and could not ask for... - Mohammed
Rishi Gupta did an exceptional job and could not ask for better customer service! He was kind and had an answer for every question I had!
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
Tim and his team are amazing. Everything is always... - Mary
Tim and his team are amazing. Everything is always perfect when completed. Very welcoming and thorough at their job. Recommend them. Excellent work. Work always done on time. Vehicle always clean and neat when work is complete.
First time visit, will definately return as the service... - highlander.construction
First time visit, will definately return as the service and staff were ecellent.
The dealer ship was more than willing to complete the warranty work even under lockdown condtions.
I am a Long and Loyal customer of Oakville Infiniti,... - Tcolella
I am a Long and Loyal customer of Oakville Infiniti, about 20 years now. Through out the 20 years we have received nothing but the best service from David Mahony. He is always very articulate in both explaining when leasing or buying your new vehicle and picking it up. Thank you David for such an amazing experience you give and have given us all these years!!!
Consistent excellent service. Friendly, professional... - Tulino
Consistent excellent service. Friendly, professional and experienced staff and especially during covid. Very impressed with Uber service afforded to me. I’m always treated like a valued customer.
Myers Infiniti is fantastic and provide amazing service!... - bossladybrunette
Myers Infiniti is fantastic and provide amazing service! Infiniti provides an exceptional product and there is a reason why I am now on my fifth Infiniti.
Only used it for vehicle service. Efficient, friendly... - Olga Cook
Only used it for vehicle service. Efficient, friendly staff. Very reliable and easy to schedule an appointment. If I leave a phone message, they call be right back.
Great Great, it was great. It was great. It was great. It... - Jim
Great Great, it was great. It was great. It was great. It was great. It was great. It was great. It was great. It was great.
Good customer service and the staff are pleasant and... - aziz
Good customer service and the staff are pleasant and helpful. The service department stands behind their work and will take care of any problems or any errors
Went in for maintenance services, service was good and... - Kevin
Went in for maintenance services, service was good and informative, service people very friendly, returned my car to me promptly, with car wash too!! Very comfortable experience!
Former Infiniti customer here.Bought my first ever new... - George
Former Infiniti customer here.
Bought my first ever new Infiniti Q50 in Newmarket in 2014. Problems developed immediately (under 400km of use) after delivery with the fuel system.
I was provided with a loaner while they fixed things up.
We moved to Guelph a year later and I used the service department there. I traded the Q50 in for a used EX37 as my wife who is disabled preferred the seating comfort in the SUV. I bought the extra warranty with it, full coverage.
The locks froze up on both front doors during Christmas shopping while at an out of town mall. The car had not been washed in some weeks due to the cold snap.
Standing outside in -25C we couldn’t get in to even start the motor. Eventually I made it in via the rear but that was extremely painful and my wife sat in the rear. Only the front doors were unable to unlock.
Mad at this development, by the time we got back to Guelph the doors were frozen again, the only way to thaw them was to take the car through the car wash.
After Christmas holidays I took the car to the dealership to have this looked at. I bought the extra warranty.
They denied me warranty coverage saying that “because I’m requesting the repair”. Well I’m requesting it because the damned car froze us out.
They wouldn’t budge. $800 per door to replace the defective lock mechanism.
During my wait a mechanic knew me there and he told me the later cars have this issue solved with longer rubber boots over the cable ends to prevent water infiltration.
That was enough. I sold the car with everything fixed and I told the Infiniti dealership in Guelph the reason why I’ll never ever buy or trust another Infiniti.
I bought a VW and never looked back.
It was a little disappointing that after service... - jimmcintyre
It was a little disappointing that after service contacted me to bring my car in for left front control arm replacement that at the end of the day they still did not have the part(s) in. They were very courteous and gave me a loaner.