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Thank You Christine - david
Christine is amazing to deal with . I am having a re-occurring problem with my vehicle and although very frustration she makes the constant visits pleasant. She does a great job in explaining what is being done to your vehicle and is always smiling . Although everyone seems professional as I had the pleasure of dealing with Christine..
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
Infiniti Service Advisor
Nissan Service Advisor
Mercedes Benz Service - Albert8500
Great Service from the crew at NV Euro Motor Works Markham.the shop was filled with European Luxury Vehicles, Clean waiting area with wifi ,did i mention the coffee.
great service - barrettmaxine
from the moment you walk in until the moment you leave, White oaks collision treats you with nothing but courtesy and professionalism. Would highly recccomend them to anyone.
Excellent service - EYC
The dealership was able to fit me in last minute. Service department always updates on the work that need to be done and how long they estimate it will take. For the last couple visits, the wait time was longer than expected and they were able to offer a car to use while mine was getting serviced. Lukas, in the service department, is always a great person to deal with.
Dusan is the best! - Tom L
I had my vehicle in recently to switch over to my summer tires and Dusan in service provided outstanding customer service! I would highly recommend the Woodchester team for all your automotive needs!
Best Service Team! - ArmicNishan
Amanda and Ron are fantastic to deal with and make everything so easy and convenient! I do recommend booking a loaner well in advance because they do tend to get very busy and sometimes it’s tough getting one especially in the winter season.
Fast and excellent workmanship and service! - Elantra Lady
My 2016 Hyundai Elantra was in a minor accident (front bumper and fog lights), my dealership recommended the Collision Centre. The Insurance appraiser looked at my car on a Thursday afternoon, the parts were ordered, came in on Monday and I had my car back Wednesday!They even detailed the inside of my car! Mauro was friendly, courteous, great customer service! I would definately recommend them!
Amazing Service and Great Staff - David J.
I bought my Jaguar XF through Guelph Infiniti because of previous experiences with the sales staff, but lately, as my vehicle has needed service, it is the Service Department team that keeps me coming back. A recent repair was particularly tricky but Mike, the Service Dept Manager, Ray, my mechanic and Michelle, my Service Advisor, were tenacious in working with the Jaguar parts department to get it figured out. They kept me in the loop every step of the way and the end result was a vehicle that is, once again running smoothly.
Absolutely the worst dealership experience in my entire... - Afsheen Taji
Absolutely the worst dealership experience in my entire life. Markham Infiniti straight up robbed me for $700. I brought my vehicle in because I got an AWD ERROR light and I dropped my vehicle off to service manager Kevin Kwan for diagnostic testing. After a full day and $160 later, I received notification that my vehicle did not duplicate the error message and that everything was okay with the vehicle. When I went to pick up my car, Kevin suggested a final test drive “just incase” - obviously they had not done their job - and sure enough the AWD ERROR popped up again. This was frustrating. I felt like they were wasting my time and not entirely sure if they even looked at my vehicle truthfully. Then, Kevin tells me he’s going for vacation and that Service Manager Larry Fung would follow up on the status of my vehicle. Approximately 48 hours later, I call the dealership since they failed to update me and I find out that a speed sensor/abs sensor was faulty and they had proceeded with full replacement and install without providing me a written quote or cost of the total repair job. I was absolutely blown away. How could they complete a job on my vehicle without my knowledge or consent? After finding out what the issue was with my car, I was hoping to shop around with other mechanic shops for the repair job. Anyway, I went on my lunch break to speak to Mr Larry Fung who then told me I have to pay the bill in full otherwise they would not return my vehicle to me. Larry Fung blamed me for the miscommunication between the service manager and gave me no choice but to pay up to get my car back. I paid the bill as I had to go back to work and I didn't trust them to keep my car anymore. However, I can definitely sue for negligence and am seriously considering lawyering up. Never ever will I bring my vehicle back there for servicing and I caution everyone because these guys there clearly don't care about you, your car, or customer service at all. I got ripped off for a $700 repair job I didn’t know about or consent to and was forced to pay.
AWFUL rude childish bullish Service Manager! - Sara
I have been a loyal customer here for 7 years, bringing my two Nissan cars for services and - lately - repairs.
CBC Afternoon Drive recently had a guest on complaining about rodent damage - from all those bioplastics that modern cars now use for wire sheathing or other components in the engine area. Do your homework if you are buying a new car - these are expensive repairs and i am $1000 poorer just for fixing a blower.....Their service guy Lucas told me to put sticky mice traps around the wheels and on the tire tops. Really.
My first call was to fix a broken fan and change the tires. When I picked the car up, the fan was replaced but no dashboard illuminations worked and there were no warning alarms (e.g. leaving lights on, or door ajar). Assuming the issues were of their making I called next day to complain and was offered a free return the next day to get it sorted. I returned the car. Half way through the day I was called with a message that the Service Manager had decided I would have to pay 50% on account of mouse damage being reported. These things were working fine when I dropped it off, but I needed my car for the weekend so what could I do but pay and see if insurance would cover it (they don't).
Eight days later the fan became faulty - screaming constantly like a cheap hairdryer. I called immediately on a Saturday to report the broken replacement blower by voicemail. On Monday this was answered with a Service Manager voicemail back. I called him back and got his voicemail. He didn't call again. Two days later I called and he wasn't there so I left a voicemail for the Service guy Chris saying I would bring the car in two days later for a fix, and then sell it as I had just learned about the bioplastics and can't afford a future like this.
Early morning two days later I pull in, Chris says I am not booked in, and did Stuart the Service Manager call me? No. Chris said, "hmm, I went to talk to Stuart and he said he would call. We can't see you today, I'll get Stuart to call you next week when he is back from vacation. No idea why he didn't call you."
No call comes. So I call the General Manager now, and get his voicemail. Seeing a pattern of ignorance I do not leave a message. Two days later I call again and resign myself to leaving another detailed voicemail. No call back.
The following week on Thursday I call and ask to speak to the most senior person there and get Adam in Sales. He promises to talk to Stuart and that someone will call me next day. Nope.
Tuesday the next week I call Adam again, he gets Chris, Chris says come in before 6pm as Stuart will be here.
So I show up in good time at 5:10pm and wait a good half hour to see Stuart. He comes out all bluster. "Sara!" he yells across the waiting room. I look up to acknowledge who yelled my name and Stuart immediately turns and strides off. GFeeling I am being treated already like a scolded child I gather my belongings to go after him. Stuart is stood midway between Sales and Service, says let's go to look at the car. So we do, the fan is on, and I tell him how difficult he has been to get hold of. His response was "Shut off the engine before you gas my staff. I'm going to look at some things. Leave the keys, we have to move your car. "
So I wait some more. Stuart returns, sheaf of papers in hand, brandishes them over his head to follow him. He barks out "What do you want us to do?" Well, I start by saying I want the blower replaced so I can sell the car. He says it's mouse damage (so, not their problem to fix). Alright, give me 110% of fair market value for the car as it is not fit for purpose as it is basically mouse bait. He laughs at the idea and says he doesn't buy cars because he doesn't sell them he just services them. He says if this was an issue globally, Nissan would know about it. I say they do! Multiple actions across the States, class action or otherwise. Stuart tells me I will have to talk to who sold the car for that. I said I am, it was right here. He says no, it is Nissan Canada. Okay, so give me their address. Stuart says "Look it up yourself! (he repeats this again). Incredulous, I said I have been trying to get hold of you for a month and you never reply. He says if I want to get hold of him, I should call him directly. I said I did. He says he has no knowledge of my complaint before tonight. Or if he did, he "thought it was done or I forgot about it, whatever". Then he says if I want to talk to him now, to go to his office. No way was I going anywhere away from the public eye with this level of unhelpful hostility and aggression! For what purpose could it be except to stop those people buying cars from hearing our conversation?
So he is already striding off brandishing those papers over his head again as if to follow him as he strides off to the service reception. He says again I must go to his office. I tell him his customer service attitude sucks, I will talk to you right here. Nope, he says, "I can't allow you to start making a scene. You can leave the premises right now". He strides off with my keys. I see him grinning at his staff (a female). I call out after him, don't you smile about this, you are being ridiculous. He pops his head back around the corner and grins at me, then disappears behind the wall. Then he comes back out to tell me to leave, and thrusts my keys at me.
I ask the staffer for the information about who to contact who sold me my car. She plays dumb, says I don't know who sold you your car. I said "THIS place, and he (meaning Stuart) won't give me the information". Stuart is standing behind me and says he will go and get the information for me. The staff looks embarrassed and shakes her head, but she and no-one else there makes any eye contact with me. Heads down, carry on. They must have to deal with this childish behavior a lot to be so accustomed to it! So Stuart gives me the information. As he turns and strides back behind the counter I see him stick his tongue out at his staffer. I call him out on it and he grins at her too.
So I have no idea where my car is. I stand there waiting for help. Multiple drivers are finishing their day, but no-one offers a word. These are people I have chatted to amicably for years. Scared or bullied, you think?
After a few minutes Stuart comes out again. Are you waiting for your car? Yes, I say. Stuart says, it's out here - he opens the rear door and points saying it's one of the cars out here. Thank you, I say (not meaning a word of it). .
I am a female customer with a 2016 Nissan Versa purchased from this place. I have been using their service department routinely since 2012, for 7 years. The contempt and aggression here described is how YOU will be treated, sooner or later.
Don't believe me? Read all the other 1-star reviews here, on Google, Better Business Bureau or elsewhere. There is a pattern, or form - a record of treating intelligent people that complain with utter disdain and bullishness, just like this.
Over inflated insurance job - HammerV
Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.
BEWARE..BEWARE...BEWARE.. - Canadanorthernguy
I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year.
When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount.
I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service".
Guess what I have heard back from the owner or dealership...NOTHING!!
I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing?
Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!
Bad experience - Konstantin S
I used to be very loyal customer with one G37 and two Q50s mainly because of design, power and warranty coverage. Well, the latter turns out to be fake(. I came to Alta on October 3, 2019 at 5 pm to report missing pin from lower cover plastic box of air filter. I saw it when I changed a filter (I changed air filters on all 3 infinies and consider myself experienced and confident in doing it. Never had a problems with filters issues and all my cars are spotless, scratch less, neat and free of defects ALWAYS) Marcelo, service advisor, has found out that the pin isn’t missing but broken. Whether it’s been broken by other dealership, by me or came broken when I received a car I have no idea neither Marcelo. The only one thing I can say it’s broken because of poor quality of the part (to break this pin you need to apply high pressure and might break the whole box). Never mind I was treated by Marcelo like liar who try to hide dirty stuff, I was pissed off by his attitude probably approved by management as well. ALWAYS provide very loyal customers like myself with benefit of the doubt, especially if they have clean history of warranty claims. Never come back to infiniti!
This is for Myers INFINITI in Bells Corners - Scott
I'm writing this about Myers Bells Corners Infiniti so people don't think they will get a better experience across town.
After finding out my father passed one week prior, they tried to get my aging mother to spend $8000 dollars to fix his car which was there for winter tire change.
Spread the word! Watch out for Myers
Horrible sevice!!!! - Americano
Very poor service. Dealers are not very professional, very poor customer service.
Very upset with the their service. Always saying they are busy and not return the call back.
Terrible service - 1st durango
Bought an infinity Jx35...have had nothing but problems since day 1.... even with a $3500 extended warranty that I purchased, half of the problems were not covered....always told that part is not covered...wheel bearing went at 74 000 km, ac went at 79 000 Km, and always told warranty doesn’t cover....$1550 to fix ac....took it to a private garage, $150 later, problem solved...service, horrible...service manager Ann, terrible....will I ever do business there again....NOPE. would I recommend an infinity, absolutely not...after 2 and a half years of problems, traded it in...never infinity again...
Excellent Service Dept - WoodDragon
The best service department Ive ever dealt with. Great mechanics and excellent service advisors. Nykyta is absolutely wonderful to deal with. I highly recommend 400 Infiniti