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Sorry to hear that 417 Infinity is no longer. Staff there... - Jim
Sorry to hear that 417 Infinity is no longer. Staff there always did an excellent job on my car. Corry is excellent as was Joseph Wakim.
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
Had my Ford Focus in for a minor collision repair. Staff... - zilla56
Had my Ford Focus in for a minor collision repair. Staff excellent and great customer care. Was very happy with total service.
Five Star Rating!!
I am a Long and Loyal customer of Oakville Infiniti,... - Tcolella
I am a Long and Loyal customer of Oakville Infiniti, about 20 years now. Through out the 20 years we have received nothing but the best service from David Mahony. He is always very articulate in both explaining when leasing or buying your new vehicle and picking it up. Thank you David for such an amazing experience you give and have given us all these years!!!
First time visit, will definately return as the service... - highlander.construction
First time visit, will definately return as the service and staff were ecellent.
The dealer ship was more than willing to complete the warranty work even under lockdown condtions.
Made an appointment for my wife’s 2017 QX60 with 401... - Bill
Made an appointment for my wife’s 2017 QX60 with 401 Dixie Infiniti for a/ c compressor noise, bang while accelerating, wiper blades and a recall.
The appointment says rental vehicle, which I took as they will rent me a vehicle because of the recall and noisy compressor.
After the service advisor took my wife’s vehicle in I asked about the rental vehicle and I was told that I can rent a vehicle.
When I pointed out about the rental vehicle that is on the appointment, I was told by the service manager that they don’t supply loaner or rental vehicles, I asked then why is it on the appointment.
She apologized the the confusion and asked if I wanted a shuttle service to and from my home.
I have a few appointments for my wife’s specialists today and need a vehicle.
It would be pointed out that even though the vehicle is still under warranty and there is a recall, that they do not supply a vehicle. When I originally called and asked about the vehicle situation, I was told they have rental vehicles.
I assumed that was a courtesy.
I was wrong.
That’s the second time I’ve had poor service.
they are helpful re appointment times and efficient. I am... - marie
they are helpful re appointment times and efficient. I am always asked "How long would you like to keep this car" before doing extensive repairs.
I trust them to keep my old car working and looking good. I like the dealership too. clean and comfy when you have to wait.
Booked the service online. (Very easy process!). I was... - Sal Sabbagh
Booked the service online. (Very easy process!). I was contacted and offered a shuttle service. My vehicles was properly serviced. and was clean and ready for pickup on time. Excellent experience.
This is my fourth Infiniti from this dealership. As... - Goody
This is my fourth Infiniti from this dealership. As usual, the service I received was excellent. I especially appreciated the valet pick up and drop off service during the stay-at-home order of this pandemic.
very clean and modern with lots of models to choose from.... - jmoos
very clean and modern with lots of models to choose from. this is my second car and also one truck that I have purchased since 2014 from this dealer. happy with this dealer.
The service at Infinity Willowdale is... - kamalimoj
The service at Infinity Willowdale is amazing,professional staff and helpful people like Mo & Sara are asset for the company.A special thank to both of them :)thank you.
Worse customer service - Roy
This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership
THE WORST! Blame the customer! Told we needed to replace... - Neveragain
Blame the customer! Told we needed to replace our brake pads after 20000kms of city driving! What an absolute scam! Mike acted like a ‘holier than thou’ xxxxx. Blamed us for the brakes because we didn’t read the 400 page manual cover to cover.
Excellent and quick service. Notified of the trouble and... - Thisandthat99
Excellent and quick service.
Notified of the trouble and time expected for the warranty repairs.
Dropped off in the morning, picked up the loaner and dropped off the loaner after repair was completed.
Best store with the friendliest staff, I will definitely... - lukef
Best store with the friendliest staff, I will definitely be returning for my next service.
It was a great experience with professional staff. If your looking for a great experience this is the place to go!
This place has an unreal service department. My usual guy... - Downtownjeff1985
This place has an unreal service department. My usual guy is Jeff, but any time I come in and have to deal with Chris or Kevin, it’s equally pleasurable of an experience. Thank you guys for always meeting and exceeding expectations.