2 days ago
"Just took delivery of my 4th BMW from Brian Jessel BMW. The sales team there are very helpful, especially Francis Poon. My sales person was patient and explained everything in detail when it came to pre-ordering the new vehicle. Had to wait 3 months for it to arrive but well worth it. My wipers were streaking on the new car and my advisor Sam Eng very super helpful. He was able to look after it under warranty."
" The experience I’ve had is less than to be expected. They oversell and under deliver on seemingly basic tasks. Only one service advisor has been exeptional to deal with, providing insight from information on file and the make of vehicle. Shop work is good, service advisor knowledgeable, there just seems to be a lack of communication between departments. "