Yvonne Russell | Page 95

Easy, fast, safe service in under an hour for an oil change and tire rotation. change and tire rotation. More

by davidaterrell Verified Customer Verified Customer

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I’m always pleased with Jackson service. The staff are professional and attentive to the customers. They are highly recommended. professional and attentive to the customers. They are highly recommended. More

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Overall Experiance was good. Each and every concern has been taken care. I can give a rating of 5/5 been taken care. I can give a rating of 5/5 More

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Service was awesome! Vehicle was taken right on time and work performed within the time specified. New features were well explained and delivered clean work performed within the time specified. New features were well explained and delivered clean More

by joycemo Verified Customer Verified Customer

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Yvonne helped me out greatly with a quick tire repair. Always extremely helpful!! Thank you! repair. Always extremely helpful!! Thank you! More

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Good service although they would not honor an earlier email for a complimentary first time service email for a complimentary first time service More

by jerrypalmer Verified Customer Verified Customer

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Yvonne is always awesome ! Every time I come in for service she always takes good care of me. Thank you so much. service she always takes good care of me. Thank you so much. More

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Great service on the car….wish my service rep would have reminded me that a 10% of f coupon could have been applied. Would have saved me $50 reminded me that a 10% of f coupon could have been applied. Would have saved me $50 More

by RANDREWGARNER Verified Customer Verified Customer

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Was greeted with professionalism and work was done promptly. Efficient service. First time at dealership and will return when future service is needed. promptly. Efficient service. First time at dealership and will return when future service is needed. More

by kathy Verified Customer Verified Customer

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Terrible. I bought my second Acura brand new from Jackson Acura in 2020. I thought I would be a lifetime Acura customer because the reliability of the the cars. After this experience I will never buy another Acura in 2020. I thought I would be a lifetime Acura customer because the reliability of the the cars. After this experience I will never buy another Acura again in my lifetime. It only had 3,000 miles when I offloaded the junk. It was in service at least 7 times in less than a year and the issue never got resolved. The infotainment systems are not only faulty they are a driving hazard... completely distracting. Jackson gave me a complete runaround on this issue. They never fixed it and kept promising me that the next time I'd bring it in, they'd be able to fix it. Several other items needed repairs in the short time I owned the car including replacing the brakes! But the infotainment system was my biggest concern because when it went out randomly I lost navigation and phone connectivity in addition to the stereo features. I showed Jackson a class action law suit that was filed in California about this issue and asked that they do the right thing to resolve it. But that never happened. I chose Jackson because they touted customer excellence but I never felt like they valued me as a customer. I'll never step foot in that place again. And Acura lost what could have been a lifelong customer. Terrible. More

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