Yvonne Russell
Yvonne Russell at Jackson Acura

Yvonne Russell | Page 105

Service Advisor

Jackson Acura

10900 Alpharetta Hwy
Roswell, GA 30076

4.8
1,847 Reviews
4.8

1,847 Reviews

Write a Review

Industry Experience

28 yrs, 9 mos

Specialties & Trainings

B.A. Business Leadership

1847 Reviews of Yvonne Russell

May 13, 2021

Dealership Rating
Employee Rating

Yvonne Russell assisted me twice with my new RDX. She is a pleasure to wrk with & always right on top of the details! I feel very confident having Her as my service advisor going forward which is a big pa More

by Bhbigcanoe
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Silverman, Joey Andrews

May 13, 2021

Bhbigcanoe responded

Both Silverman & Russell are great to work with @ Jackson Acura, Top Notch service!

May 13, 2021

Bhbigcanoe responded

Great experience!

May 15, 2021

Bhbigcanoe responded

Well organized & timely!

May 13, 2021

Dealership Rating
Employee Rating

This is the first service that I received in Georgia since moving from California. The level of service was equivalent to what I had come to expect from Acura. More

by Jgoldsmi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2021

Jackson Acura responded

We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 13, 2021

Dealership Rating
Employee Rating

Yvonne got me in and out in record time when I needed it most. The work performed and service provided were professional and exceeded expectations. More

by rhleap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2021

Jackson Acura responded

We appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Jackson Acura!

May 12, 2021

Dealership Rating
Employee Rating

Everyone was friendly and attentive to me and what service I needed for my vehicle. The device representative checked on me frequently, especially since I was there for nearly 3 hours. More

by boaz.bivens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2021

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura!

May 12, 2021

Dealership Rating
Employee Rating

I made an appointment for an oil change. I am always unsure when I go here who to speak to. There doesn’t seem to be one person responsible for my car. Two hours later without one single person touchi More

by KARI.KIRKSEY
Customer Service
Recommend Dealer
No

Other Employees Tagged: Rodney Jones, Nick Covino , Cameron Hilden, Nicole Macias, Kendall Parks

May 25, 2021

Jackson Acura responded

Thank you for bringing this problem to our attention. Providing an extraordinary experience is our top priority, so we're disappointed to hear that your visit didn't measure up. We’d love to learn more about it and help, please feel free to call our Service Manager to discuss further.

May 12, 2021

Dealership Rating
Employee Rating

Yvonne is an outstanding service representative! She always goes out of her way to make sure I am taken care of and I understand everything More

by rossclan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2021

Jackson Acura responded

We appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Jackson Acura!

May 12, 2021

Dealership Rating
Employee Rating

I had a coupon that included a free wash and vacuum. No vacuum was done with no resolution. I did specify the coupon 3 times and the car was not vacuumed. More

by colleenhart.pa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 21, 2021

Jackson Acura responded

Providing an extraordinary experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Your service advisor, Yvonne, reached out to you via email saying that we'd be happy to wash and vacuum your vehicle for you!

May 12, 2021

Dealership Rating
Employee Rating

My visit to Jackson Acura was great. Yvonne Russell was my contact person and made sure all details were taken care of in getting me in/out ASAP. More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2021

Jackson Acura responded

We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 12, 2021

Dealership Rating
Employee Rating

Always have a good experience with the service. Yvonne did a great job. Will continue to bring my car back when service is required. Highly recommended. More

by 2019 TLX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2021

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Yvonne was able to help, and we hope to see you again!

May 12, 2021

Dealership Rating
Employee Rating

Asvv by usual my service was excellent. I had a fill in for my usual service manager and he was wonderful as well. Good job More

by diamondsdream
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Covino

May 14, 2021

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura!

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