Yatin Kamble

We were greeted by Vito upon arriving at the dealership. He is VERY knowledgeable about Mercedes-Benz vehicles and he took his time explaining the various functions of the vehicle we took for a test drive. He is VERY knowledgeable about Mercedes-Benz vehicles and he took his time explaining the various functions of the vehicle we took for a test drive. He answered all our questions throughly. The vehicle was sparkling and the technology orientation at pickup with Vito was smooth. He answered additional questions with a smile and made us feel comfortable. His customer service skills are superb. We highly recommend this Mercedes dealership and Vito!! Thank you again. ~ Fouad A. and Eve S. More

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Brand new dealership with experienced,, knowledgeable service technicians who take care of you. Recommend for all after purchase needs. service technicians who take care of you. Recommend for all after purchase needs. More

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They should just sell Mercedes and not other brands they know nothing about also they should be aware what options the car has before they advertise it this was the worst experience I ever had buying my t know nothing about also they should be aware what options the car has before they advertise it this was the worst experience I ever had buying my truck I ever had in my life my test drive was only a mile long Nobody can tell how a car runs and handle in just one mile. The sales person took me to a parking lot and said. Do a circle with the truck what do you mean I said he said turn real sharpe and do a complete circle and then we when back to the dealership I didn’t understand this test drive at all driving one mile do a complete circle and then return to dealership. But it was a beautiful truck that’s what caught my attention. So I put a deposit down about 7 days later I had the check to pay for the truck while I was waiting for the check I asked the sales person to send me the window sticker to see what options this truck had because I was never shown what this truck had and didn’t have. But the sales person always had a excuse not to send it to me So the day came the sales person said your truck is ready for pickup they told me to hire uber to give me a ride which I live 2 hours away. We get there they said the truck was all clean ready to go Well it was not That just set me in bad mood which led to many other issues about this truck they advirtised it had all these options and did not have which led to bringing a manager to talk to me about what’s my issues were. And I said you can’t sell something you say this truck has but dose not have. Well this was a huge argument but finally settled on a agreement we spent all day trying to get this truck ready for me to drive it home and it never happened now the dealership is closing for the day and I said to the sales person now what how are we getting home tonight which I live 2 hours away I demanded that they gets us home and the sales person said had to go get permission from upstairs to get permission to get me and my wife home Well they said call uber and come back tomorrow that didn’t happen I came back the day after the next day. Now I have this. Truck it is beautiful runs great More

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Jonny was great to work with. He was very patient and answered all our questions even with two little kids crawling all over the place.. You can really tell that he enjoys his wor He was very patient and answered all our questions even with two little kids crawling all over the place.. You can really tell that he enjoys his work. Stephen B and Howard R were very nice to work with. They were very personable and not pushy sales people. Would definitely recommend people to this dealership. David W More

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Manny is a great service advisor! He's helped me many times with my sprinter van! He's helped me many times with my sprinter van! More

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During the sales process, Howard was exceptionally knowledgeable about the product and went above and beyond to help me place an order on the exact car I wanted. When issues arose on the manufacturer’ knowledgeable about the product and went above and beyond to help me place an order on the exact car I wanted. When issues arose on the manufacturer’s side, he worked diligently to find a solution. His patience was remarkable, even as I called and texted frequently with questions and concerns while the dealer trade partner proved difficult to work with. At delivery, Jonny was immediately ready to get to work, walking me through the many features of my technology-packed car. His deep knowledge of Mercedes-Benz products and genuine passion for helping customers were evident from the start. Beyond covering the basics, he offered thoughtful, personalized tips to help me tailor the car for my daily use—making the experience both informative and enjoyable. Finally, I want to thank Celio and Brad for stepping in to assist when complications arose during the dealer trade and vehicle location process. Their outreach and support were greatly appreciated. More

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I only have excellent things to say about Jonny Plam and the Mercedes dealership in Sudbury. It was a pleasure to work with Howard Rosenberg to buy both my car and my hudbsnd’d car. Johnny is a wonderful te the Mercedes dealership in Sudbury. It was a pleasure to work with Howard Rosenberg to buy both my car and my hudbsnd’d car. Johnny is a wonderful technical teacher. He is patient and explains everything very well. He helps also any time a question is texted to him and I really appreciate that so much. More

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Dakota, our sales consultant was very helpful throughout the process. She proposed different models/options based on what I was looking for. She was very responsive throughout the process. Thanks! the process. She proposed different models/options based on what I was looking for. She was very responsive throughout the process. Thanks! More

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!!!To the Owner of This Dealership!!! On October 17, 2024, we purchased a 2016 Audi Q5 for $17,000 paid upfront. I am writing this publicly after weeks of unresolved issues, repeated follow-ups, and con 2024, we purchased a 2016 Audi Q5 for $17,000 paid upfront. I am writing this publicly after weeks of unresolved issues, repeated follow-ups, and continued lack of transparency from your team. 1. Misleading Advertisement and Poor Sales Experience The advertisement stated the car had one previous owner, but the CarFax revealed four. The salesperson was unprepared, admitted this was their first sale, and could not answer basic questions about the vehicle. Question: “How do we connect the navigation system?” Answer: “Oh, here is the dash cam!” 🤦 This raised red flags and gave us an uneasy feeling from the beginning. 2. Warranty Discussion At the finance office, I requested comprehensive warranty options and pricing. I was offered a 3-year, $3,000 warranty that only covered electronics. Thankfully, I declined it. If I hadn’t, my total would have ballooned to $20,000—a price completely unjustified considering what followed. 3. Immediate Mechanical Issues: Oil Leak and Safety Concerns Day 1: Since we picked up the car from the dealership a burning oil smell came through the vents when using the AC or fan. Day 10 (Oct 27, 2024): “Low oil level” warning appeared. I paid $125 for an oil change, but the smell persisted. Day 26 (Nov 12, 2024): Paid an additional $522 to identify and fix an oil leak and clean significant oil buildup under the engine—a fire hazard and clear evidence the car was not safe to drive at the time of sale. Even after repairs, I had to top off oil every 300 miles. I kept a case of Castrol oil in the car at all times, anticipating constant issues. On July 4, 2025, after 9 months of purchase and Odometer recording only 2600 miles while driving locally, both the EPC light and check engine light came on. 4. Dealership’s Response On or around July 8, 2025, I brought the car back to your dealership for inspection. A service department employee told me: “Sir, I recommend taking the car to an Audi dealership—we’re not specialized in Audi vehicles.” My response: “Then why did you sell me an Audi without first having it inspected by someone who is qualified?” The head of your service department tried to downplay the issue, saying he also owns an Audi and “oil leaks and consumption are normal.” I emphasized: “The problem is not oil consumption. The problem is MY ENGINE BROKE DOWN.” 5. Zero Accountability After leaving the vehicle with you for four days, my wife received a call to pick up the car, with the GM claiming over the phone that this issue is not your dealership’s responsibility. This phone call, like the rest of our communications was provided with no response. Following this, my wife left a review and received a reply suggesting we contact Arshad, your GM at farshad@herbchambers.com. We did. No response. My brother-in-law also followed up. No response. We called to speak with the GM. No one answered. No one returned our calls. It’s now been three weeks—our car is still sitting outside. What We’re Asking: You advertise transparency, fairness, and accountability as core dealership values. If that’s truly the case, we are respectfully demanding a clear and written public response from someone in leadership: Do you, as the Owner, General Manager, or CEO, have anything to say? We have: Emailed Called Left reviews Provided our home address, email, and phone number We have made every effort to handle this respectfully and privately. Your silence speaks volumes. If You Still Choose Not to Respond, We Will Proceed With: Reporting this incident to Herb Chambers Corporate and Mercedes-Benz USA Filing a formal complaint with the Better Business Bureau Contacting the Office of Consumer Affairs Consulting legal representation for further guidance We are asking for transparency and accountability. If you believe this is not your responsibility, then put that in writing. Either way, we are prepared to pursue the proper legal and consumer protect More

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Jonny is excellent! !! He walked me through all important features for our new GLC300. He is really an expert about the car and extremely knowledgable. This is our first !! He walked me through all important features for our new GLC300. He is really an expert about the car and extremely knowledgable. This is our first Mercedes-Benz, and we’re very excited about it. Vito, Yatin, Dominique, Daniel, and Brad all provided excellent service and were incredibly helpful throughout the entire process. More

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