William Westen | Page 2

Handy always does an incredible job to make sure I get the best service for my truck. Definitely go above and beyond and everyone is super helpful/friendly the best service for my truck. Definitely go above and beyond and everyone is super helpful/friendly More

by colinsrb Verified Customer Verified Customer

Helpful 0

Report | Print

Best to be honest, They don't have enough mechanics on a Saturday. I have 8 tires and wheels to make a quicker seasonable swap from Winter to summer wheels. it took a bit of a wait to even get the vehic a Saturday. I have 8 tires and wheels to make a quicker seasonable swap from Winter to summer wheels. it took a bit of a wait to even get the vehicle into the shop. So about 2.5 hours passed for what should have been a real short 1/2 Hr. or so swap. But was glad it got it done. Perhaps I maybe should do the swap at home... But in general, they do well. Maybe add another tech or 2 to help that long wait. I've had mostly long wait times. More

Helpful 0

Report | Print

Went in for an oil change that was scheduled and I was waiting. I wasn’t told til I handed over my keys it would take up to 2 hours. I live almost 1.5 hours away and it ended up taking 2.5 hours. Would ha waiting. I wasn’t told til I handed over my keys it would take up to 2 hours. I live almost 1.5 hours away and it ended up taking 2.5 hours. Would have been nice to have a call beforehand to let me know or update their online scheduler so I could have rescheduled. I was late to my kids sporting event. Very frustrating. More

by cerahurley Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent service. Just wished it be provided in more timely manner closer to actual appointment time. Just wished it be provided in more timely manner closer to actual appointment time. More

Helpful 0

Report | Print

had vehicle in for oil change and tire rotation--took 2. 5 hrs--too long of a wait 5 hrs--too long of a wait More

Helpful 0

Report | Print

William was very warm and friendly. He was efficient and the service was expedient. I arrived a bit early and they were able to take it immediately. The car was ready prior to the estim He was efficient and the service was expedient. I arrived a bit early and they were able to take it immediately. The car was ready prior to the estimated time. Only good things to say about Handy Toyota! More

Helpful 0

Report | Print

Very nice people, accommodating and friendly. They're about 40 minutes away but I prefer to go there than other places much closer. They're about 40 minutes away but I prefer to go there than other places much closer. More

Helpful 0

Report | Print

I love how they try to have the same person work with you every time you come in for a service! Makes you feel like your family or something like it every time you come in for a service! Makes you feel like your family or something like it More

Helpful 0

Report | Print

William was easy to work with, but the "solution" to my new tires leaking air and needing refills every 10-14 days was not efficient or effective. I was charged more than my quoted price, was there for ov new tires leaking air and needing refills every 10-14 days was not efficient or effective. I was charged more than my quoted price, was there for over four hours, and left with the air pressure sensor not working in my vehicle, despite choosing the most expensive solution to fix the initial problem. So I ended up paying 2.5 times the quoted price for the insertion of rubber autel sensors because I wanted the assurance of the tire pressure sensor working in my vehicle. Despite choosing the installation of the more expensive Autel 1 Metal Sensors, and it doesn't work. And William addressed that and told me let you folks know if the light doesn't work after 50+ miles (which it doesn't) and you'll take another look at it, but that means another trip to xx. Albans and more hours spent in your waiting room. This doesn't seem right, after having been there for four plus hours on Monday afternoon to have pins inserted that don't sync with the car's system. Had I known this, I would have surely gone with the cheaper option. I am disappointed in this visit (not due to William's assistance), and feel like I was not treated honestly or effectively. More

Helpful 0

Report | Print

Improve communication regarding availability of the only tec rep when scheduling appointment for a customer with an electric vehicle. Having to spend 4 hours at the dealership instead of the promised one ho tec rep when scheduling appointment for a customer with an electric vehicle. Having to spend 4 hours at the dealership instead of the promised one hour because the special rep is over scheduled does not demonstrate good customer service. More

by lewdrose Verified Customer Verified Customer

Helpful 0

Report | Print