William Westen

Excellent service. Just wished it be provided in more timely manner closer to actual appointment time. Just wished it be provided in more timely manner closer to actual appointment time. More

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had vehicle in for oil change and tire rotation--took 2. 5 hrs--too long of a wait 5 hrs--too long of a wait More

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William was very warm and friendly. He was efficient and the service was expedient. I arrived a bit early and they were able to take it immediately. The car was ready prior to the estim He was efficient and the service was expedient. I arrived a bit early and they were able to take it immediately. The car was ready prior to the estimated time. Only good things to say about Handy Toyota! More

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Very nice people, accommodating and friendly. They're about 40 minutes away but I prefer to go there than other places much closer. They're about 40 minutes away but I prefer to go there than other places much closer. More

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William was easy to work with, but the "solution" to my new tires leaking air and needing refills every 10-14 days was not efficient or effective. I was charged more than my quoted price, was there for ov new tires leaking air and needing refills every 10-14 days was not efficient or effective. I was charged more than my quoted price, was there for over four hours, and left with the air pressure sensor not working in my vehicle, despite choosing the most expensive solution to fix the initial problem. So I ended up paying 2.5 times the quoted price for the insertion of rubber autel sensors because I wanted the assurance of the tire pressure sensor working in my vehicle. Despite choosing the installation of the more expensive Autel 1 Metal Sensors, and it doesn't work. And William addressed that and told me let you folks know if the light doesn't work after 50+ miles (which it doesn't) and you'll take another look at it, but that means another trip to xx. Albans and more hours spent in your waiting room. This doesn't seem right, after having been there for four plus hours on Monday afternoon to have pins inserted that don't sync with the car's system. Had I known this, I would have surely gone with the cheaper option. I am disappointed in this visit (not due to William's assistance), and feel like I was not treated honestly or effectively. More

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I love how they try to have the same person work with you every time you come in for a service! Makes you feel like your family or something like it every time you come in for a service! Makes you feel like your family or something like it More

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Improve communication regarding availability of the only tec rep when scheduling appointment for a customer with an electric vehicle. Having to spend 4 hours at the dealership instead of the promised one ho tec rep when scheduling appointment for a customer with an electric vehicle. Having to spend 4 hours at the dealership instead of the promised one hour because the special rep is over scheduled does not demonstrate good customer service. More

by lewdrose Verified Customer Verified Customer

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Handy Toyota is the very best dealership anywhere. There service, parts, rentals, and vehicles are second to no one! They go above and beyond for anything I need. There service, parts, rentals, and vehicles are second to no one! They go above and beyond for anything I need. More

by cotas2010 Verified Customer Verified Customer

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From the moment I pulled into the garage I was nicely greeted. My service advisor was very nice and helpful. The waiting room was very welcoming greeted. My service advisor was very nice and helpful. The waiting room was very welcoming More

by christy.swartzentruber Verified Customer Verified Customer

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Will is always a pleasure to work with when visiting the service department and they take great care of both my vehicles. service department and they take great care of both my vehicles. More

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