Vivian Montes
Vivian Montes at Ken Garff Mercedes-Benz of Salt Lake City
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Vivian Montes | Page 5

Service Advisor

Ken Garff Mercedes-Benz of Salt Lake City

575 South State Street
Salt Lake City, UT 84111

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4.6
60 Reviews
4.6

60 Reviews

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60 Reviews of Vivian Montes

March 07, 2024

Dealership Rating
Employee Rating

They was helpful good and let us letting me know what was going on with my car. They always do great work every time I went. More

by t81497
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 20, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

March 04, 2024

Dealership Rating
Employee Rating

Very helpful. They were not able to solve the problem on the first time, but brought the car in again and were able to resolve the problem. More

by jeff@jeffshaw.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Bennion, Braiden Draper

March 02, 2024

Dealership Rating
Employee Rating

Excellent customer service and attention to detail. I look forward to working with Ken Garff Mercedes in the future. More

by ACCOUNTING8
Recommend Dealer
Yes

Other Employees Tagged: David Laccaorce , Savannah,

Mar 05, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

March 02, 2024

Dealership Rating
Employee Rating

Got in and got out on time. Service was great. Vivian explain service options and was courteous. Thank you! More

by RTIPPETS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

March 02, 2024

Dealership Rating
Employee Rating

It was a good experience overall, car was ready and as promised. There is a little bit of an oil smell but hopefully it is just some residual drops from the repair. More

by ybbogus88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 01, 2024

Dealership Rating
Employee Rating

People were awesome. Waiting room and Uber ride are great. $240 to look at a hose and tell me what it would cost to repair is ridiculous! More

by tomandpattieg
Recommend Dealer
Yes

Other Employees Tagged: Vivian Montes

March 01, 2024

Dealership Rating
Employee Rating

The dealership is overpriced, but the service is good. Vivian at the front desk is very helpful. More

by KATIEBTATTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 05, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Dave Bennion, General Manager daveb@kengarff.com

February 29, 2024

Dealership Rating
Employee Rating

Vivian did a great job updating me regarding my service during my visit. Very pleased. More

by JENNIFERROBYNWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our service department. It was a pleasure serving you!

February 28, 2024

Dealership Rating
Employee Rating

Vivian is always extremely helpful and made sure to get me in for my service where I live 3 hours away she got everything done same day More

by AHATCH1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our service department. Please feel free to reach out if you need anything else. Take care!

February 28, 2024

Dealership Rating
Employee Rating

Vivian did a great job informing me of everything regarding my service. Very pleased with Ken Garff Mercedes. Thank you. More

by JENNIFERROBYNWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! It is wonderful to hear that Vivian provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!

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