Vivian Montes
Service Advisor
Ken Garff Mercedes-Benz of Salt Lake City
575 South State Street
Salt Lake City, UT 84111
52 Reviews
Write a Review52 Reviews of Vivian Montes
May 19, 2024
The dealership was great! I went in the customer lounge for a few minutes and it was first class! I also got a loaner car, had it for a few hours and it really helped out wi I went in the customer lounge for a few minutes and it was first class! I also got a loaner car, had it for a few hours and it really helped out with things I had to do that afternoon. More
May 16, 2024
Failed to call me with updates. Lied about how long it would take just to get me in. I was clear about needing my car for a trip the following day. She should have scheduled me for Lied about how long it would take just to get me in. I was clear about needing my car for a trip the following day. She should have scheduled me for later. I also got hung up on multiple times while my car was there. It was a very uneasy feeling. Treated me with extreme disrespect all around. More
Other Employees Tagged: Rossi Yerage, Mickey Dailey
May 09, 2024
Their service department staff, particularly Vivian, is outstanding. Always looking out for us and getting us in whenever necessary. Can’t express how happy I am to have Vivian as our service contact. outstanding. Always looking out for us and getting us in whenever necessary. Can’t express how happy I am to have Vivian as our service contact. More
May 01, 2024
Braiden and his team did a fabulous job explaining and taking care of my car taking care of my car More
Other Employees Tagged: Braiden Draper, Chris Davis
April 20, 2024
All the employees are so courteous and communicate so well with customer. It’s a pleasure bringing our cars to be serviced there. well with customer. It’s a pleasure bringing our cars to be serviced there. More
Other Employees Tagged: Cameron Telford