Vivian Montes
Vivian Montes at Ken Garff Mercedes-Benz of Salt Lake City
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Vivian Montes

Service Advisor

Ken Garff Mercedes-Benz of Salt Lake City

575 South State Street
Salt Lake City, UT 84111

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4.6
52 Reviews
4.6

52 Reviews

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52 Reviews of Vivian Montes

May 19, 2024

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Employee Rating

The dealership was great! I went in the customer lounge for a few minutes and it was first class! I also got a loaner car, had it for a few hours and it really helped out wi More

by Lana Wollam
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
May 20, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

May 17, 2024

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My experience was really good. Fast service and great staff. The lounge was quiet, comfortable and it was easy to wait for the car. More

by gerijthomas
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Recommend Dealer
Yes
May 20, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

May 16, 2024

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Employee Rating

Failed to call me with updates. Lied about how long it would take just to get me in. I was clear about needing my car for a trip the following day. She should have scheduled me for More

by SandiGallagher
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Rossi Yerage, Mickey Dailey

May 17, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review, Sandi. We apologize for any inconvenience you've experienced. We understand your frustration and want to assure you that we take your concerns seriously. Please feel free to contact us directly to discuss this matter further and provide any necessary assistance. We appreciate your feedback and will work to improve our service. Dave Bennion, General Manager daveb@kengarff.com

May 11, 2024

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I have never taken a survey where I can’t move on until I write 15 words. Ridiculous. More

by LCHOLMAN
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Recommend Dealer
Yes

May 10, 2024

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Vivian was great and the work was done quickly. Very appreciated! Again, Vivian was fantastic. More

by Amy Betancourt
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Recommend Dealer
Yes
May 13, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

May 09, 2024

Dealership Rating
Employee Rating

Their service department staff, particularly Vivian, is outstanding. Always looking out for us and getting us in whenever necessary. Can’t express how happy I am to have Vivian as our service contact. More

by Michael
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 10, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

May 01, 2024

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Employee Rating

Braiden and his team did a fabulous job explaining and taking care of my car More

by kent21
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Recommend Dealer
Yes

Other Employees Tagged: Braiden Draper, Chris Davis

May 06, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

April 29, 2024

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Employee Rating

Listened to my concerns and took good notes to facilitate a repair. The techs drove the car and found the issues More

by Jim
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 06, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

April 26, 2024

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Employee Rating

The video review of the work done on the car is very helpful. The whole process was easy and efficient. More

by pnptan
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 26, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

April 20, 2024

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Employee Rating

All the employees are so courteous and communicate so well with customer. It’s a pleasure bringing our cars to be serviced there. More

by Richard Westnedge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Telford

Apr 26, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

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