Vince Pampena | Page 32

I have always had a terrific experience at BMW of Darien. It is an incredibly professional a s well run dealership. Highly recommend to anyone. It is an incredibly professional a s well run dealership. Highly recommend to anyone. More

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Excellent service. The battery in my key needed to be replaced. They took care of it very quickly. I was very satisfied with the service manager. replaced. They took care of it very quickly. I was very satisfied with the service manager. More

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This is the best service department I have ever used. They are the number one reason I will buy another BMW when the time comes. They are the number one reason I will buy another BMW when the time comes. More

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I left the dealership feeling unwelcome and unappreciated despite just spending $6,359 on service and having purchase 3 cars there. Awful customer relations. When I pulled out my $50 service voucher they sa despite just spending $6,359 on service and having purchase 3 cars there. Awful customer relations. When I pulled out my $50 service voucher they said I was too late, but then they organized a meeting of 4 people who came out a proposed a credit of $50 for next service. This was in addition to the $30 car wash credit 8 got which I need to use in the next 30 days. It was too cold to wash the car today. It’s December. Now I can wait for a warm day in the next 30 days and I can drive down from Fairfield and use my $30 wash in Darien. Guess $6,359 was too small as service bill to get treated like a valued customer. This was after the service rep sent me to the cashier to settle my bill rather than explain it to me. More

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THE BEST!!! Barbara has been taking care of me for 20 years! Just picked up a new X4 M40i today. Anthony is also awesome! Darien BMW has the most professional, fun and honest team in the tri-state area. years! Just picked up a new X4 M40i today. Anthony is also awesome! Darien BMW has the most professional, fun and honest team in the tri-state area. HIGHLY RECOMMEND DARIEN BMW. More

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Great service completed the same day and the inside and outside of the car were very clean when I picked it up. Thank you Vincent! outside of the car were very clean when I picked it up. Thank you Vincent! More

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I brought my car in for a simple recall. I asked for no car wash and Vincent wrote “no wash” on the paperwork. When I return, the concierge mixes me up with another customer and I end up waiting an hour. car wash and Vincent wrote “no wash” on the paperwork. When I return, the concierge mixes me up with another customer and I end up waiting an hour. When my car pulls up, it has been washed, it is scratched and somehow wet inside. My service advisor was on the ball but when the concierge and porters are idiots, it is meaningless. More

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Needed a general check up. Vince was very clear on process and what the car needed. The inspection video was fantastic. Thank you ver much!!! process and what the car needed. The inspection video was fantastic. Thank you ver much!!! More

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Vince rocks! Very attentive and worked hard to get my repair done in a timely fashion. Why did I need to enter 25 words to submit this? repair done in a timely fashion. Why did I need to enter 25 words to submit this? More

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Very professional and customer satisfaction is an obvious goal. Vincent was very helpful as were the folks who logged me in and took care of my getting home and back to the dealership. goal. Vincent was very helpful as were the folks who logged me in and took care of my getting home and back to the dealership. More

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