Vince Pampena
Vince Pampena at BMW of Darien
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Vince Pampena

Service Advisor

BMW of Darien

140 Ledge Rd
Darien, CT 06820

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4.8
348 Reviews

Dealership Experience

7 yrs, 6 mos

Industry Experience

38 yrs, 11 mos

4.8

348 Reviews

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348 Reviews of Vince Pampena

May 25, 2024

Dealership Rating
Employee Rating

Convenient, easy to schedule, and great service for my oil change. Appreciate the video inspection confirming the status of the basics underneath the car (brakes, suspension, leaks, tires, etc). More

by Sue P in CT
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
May 28, 2024

BMW of Darien responded

Sue, we're glad to hear you appreciated the convenient scheduling and thorough service at BMW of Darien. Thanks for sharing your experience!

May 16, 2024

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Everyone was very helpful. . Very orderly, you know what’s happening every minute your at the dealership More

by gardenguy77
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2024

BMW of Darien responded

It's great to know you found our team at BMW of Darien helpful and the process transparent. Thanks for taking a moment to share your experience!

May 14, 2024

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Great service department and sales person. I liked the video inspection on my car and the sales person's patience as we explored different models. More

by Enza
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Orban, TJ Telesco , Xavier, Jose

May 15, 2024

BMW of Darien responded

We're glad to know you appreciated our service department and sales team at BMW of Darien. The video inspection is one of the ways we aim to provide transparency, and it's great that this was valuable for you! Thanks for your review.

May 11, 2024

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Everything was explained to my satisfaction and I was treated with respect and the service was competed on schedule More

by Wisch733
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
May 13, 2024

BMW of Darien responded

We're glad to know that you were satisfied with the service and respect provided by our team at BMW of Darien. We always aim for timely completion! Thanks for your feedback.

May 07, 2024

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I had an emergency tire replacement and was able to get it done on a Monday, which is usually very busy. The car undercarriage was inspected with no spurious service recommended which speaks to the trustw More

by ludwigbchang
Service Price Transparency
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Recommend Dealer
Yes
May 08, 2024

BMW of Darien responded

We're glad to know that we could assist with your emergency tire replacement at BMW of Darien, even on a busy Monday! It's great to see our team's trustworthiness reflected in your experience. Thanks for the review!

April 16, 2024

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Car was towed in on Saturday afternoon. Thanks to Vince, repairs were made quickly on Monday, and car was ready for pickup. More

by gspieler
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 16, 2024

BMW of Darien responded

We're glad to know that Vince and our team at BMW of Darien were able to get your car repaired quickly! Thanks for the positive feedback, we appreciate it!

April 12, 2024

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Another outstanding service visit! Vince did an outstanding job communicating on what was an involved repair. The Technicians did incredible work making sure everything was fixed righ More

by Dan.wilczynski
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Recommend Dealer
Yes

Other Employees Tagged: Trevor Martin

Apr 12, 2024

BMW of Darien responded

Dan, we're so glad to know that Vince and the rest of our team at BMW of Darien provided you with outstanding service. We strive for excellence in all areas, from communication to repairs. Thanks for your support!

April 04, 2024

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Employee Rating

I'm very happy with the service and Vincent my service advisor was very knowledgeable in helping me. More

by Richjean39
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2024

BMW of Darien responded

We're glad to hear you had a positive service experience with Vincent from our BMW of Darien team! Thanks for sharing this review with us.

March 26, 2024

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Employee Rating

Great valet pickup. Car was picked up for service from my home and returned the same day. Great experience. More

by DDB
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Mar 27, 2024

BMW of Darien responded

We're glad to know that you found our valet pickup service convenient and efficient. At BMW of Darien, we aim for such seamless experiences! Thanks for the review!

March 20, 2024

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Employee Rating

Dealership was professional and friendly. They addressed my problem promptly and kept me advised of how the repair was progressing. They also provided a loaner to keep me on the road. More

by edzerdy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2024

BMW of Darien responded

We're glad to know you had a positive experience with our team at BMW of Darien. Keeping you informed and on the road is always our goal! Thanks for your review, we appreciate it!

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