Vince Pampena | Page 30

Vincent was very friendly taking care of the service and arranging the shuttle. Initially the technician identified a few potential issues, but later on most were deemed as non-issue after the battery was arranging the shuttle. Initially the technician identified a few potential issues, but later on most were deemed as non-issue after the battery was replaced, so I am happy with the end results and appreciate their professionalism. More

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Very respectful and professional treatment from everybody! We had to order tires prior to installation and everyone involved from Sebastian to the service department went out of their way. everybody! We had to order tires prior to installation and everyone involved from Sebastian to the service department went out of their way. More

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Worked quickly and efficiently to fix problem. Brought in without appointment and they made time to get the right people to resolve the problem. Thank you without appointment and they made time to get the right people to resolve the problem. Thank you More

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They’re very professional they go over everything with me ; what need to be done right of way and they also clean my car for me . Thanks BMW of Darien ; what need to be done right of way and they also clean my car for me . Thanks BMW of Darien More

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As someone who is brand new to BMW, I now realize that the service experience can make the car experience. Sadly this has out a real damper on mine. Having had another German brand for the last 15 years I the service experience can make the car experience. Sadly this has out a real damper on mine. Having had another German brand for the last 15 years I was used to feeling welcomed, warmth (whether genuine or not), congeniality and a real effort to accommodate special circumstances. This experience was the polar opposite and every minute I spent on the phone planning my visit, and most every minute I spent at the dealer was a very upsetting moment. Gladly, Vince helped balance it out a touch and probably deserves more stars, but the backdrop was such an unwelcome visit that it is hard. The reception and accommodation at BMW of Darien made a wonderful car experience into a less wonderful one and I regret having stopped by. More

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Very conveniently located, excellent and prompt service, quick and sufficient communication, car was done faster than expected, friendly staff, secure handling during Covid pandemic. Trustworthy! quick and sufficient communication, car was done faster than expected, friendly staff, secure handling during Covid pandemic. Trustworthy! More

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Pricey but convenient and easy; valet service to the house to drop off loaner and pick up car and to return it. Pricing is high but not outrageous. house to drop off loaner and pick up car and to return it. Pricing is high but not outrageous. More

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Organized, clean, good service representatives, and leave your car clean and fresh. Great video of service and overview of work needed, honest service techs. Would recommended your car clean and fresh. Great video of service and overview of work needed, honest service techs. Would recommended More

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Nice people, good communications and work was done well and on schedule. I was a walk in and was handled promptly and professionally. A great service experience. and on schedule. I was a walk in and was handled promptly and professionally. A great service experience. More

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Darien BMW was an awesome experience from service to loaner cars to pickup and drop off. Let’s not forget the maintenance being performed on your car. I highly recommend this dealership for all your BMW loaner cars to pickup and drop off. Let’s not forget the maintenance being performed on your car. I highly recommend this dealership for all your BMW needs. More

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