Victor Nieves

Victor and Moh, in sales, were 100% customer focused. Making sure I bought the car just right for me. After-sales service was excellent. Closing finance: Waited 90 minutes after the sales agreement b Making sure I bought the car just right for me. After-sales service was excellent. Closing finance: Waited 90 minutes after the sales agreement before seeing the finance manager. Unnecessarily long. Finance manager seemed upset that I didn't buy any of the add-ons. My choice, not hers. More

by vfisher21 Verified Customer Verified Customer

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I was referred to the dealership. I expected negotiation, but not dishonesty. The car we were looking at had a sticker of $37,000. The first number offered was $44,000- $7,000 above w I expected negotiation, but not dishonesty. The car we were looking at had a sticker of $37,000. The first number offered was $44,000- $7,000 above what was even listed. It was explained as a computer glitch. Unacceptable. We paid $30,000 directly. I realized the car did not have floor mats. I reached out to Shannon who said she didn’t recall floor mats being in the car?!? She said she would look for some, but could not find any. I thanked her for her efforts and explained that for $30,000, I expected floor mats. I asked who I could reach out to. It has been three days and no response from her. Unacceptable. More

by ccima2013 Verified Customer Verified Customer

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It was pleasure to work with Thomas May from the beginning throughout the delivery of my vehicle. He was so professional and extremely helpful of checking everything for getting the vehicle that I n beginning throughout the delivery of my vehicle. He was so professional and extremely helpful of checking everything for getting the vehicle that I needed and booked. Very smooth process of completing the trade and getting the new vehicle. In addition to Thomas May, it was great to work with Victor Nieves as well who had provided me the clear picture of the pricing and trading option getting the new vehicle booked to the expectations. The paperwork was very quick and excellent with Daniel. Overall, it was wonderful experience of getting the new vehicle to our expectations and great satisfaction. I would like to thank Thomas for all his efforts and making my purchase of new vehicle awesome. Happy to be very satisfied customer of Toyota of Tampa Bay. More

by Mohanraj Palanisamy Verified Customer Verified Customer

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Excelentes, entienden las necesidades de las personas. Gracias a Franco y a Víctor que estuvieron a la altura y me ayudaron, yo se que el negocio es VENDER, pero sentimos mi esposa y yo que en Toyota tamp Gracias a Franco y a Víctor que estuvieron a la altura y me ayudaron, yo se que el negocio es VENDER, pero sentimos mi esposa y yo que en Toyota tampa bay tienen una mejor calidad humana. No como en Toyota stadium que simplemente se enojan contigo porque no puedes pagar lo que ellos quieren. Gracias Toyota Tampa bay ahora todas mis amistades y familiares sabrán dónde ir cuando deseen un toyota. Muchas gracias! More

by psua1884 Verified Customer Verified Customer

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Excelente la atencion al publico y la ayuda que he recibido por parte de todos los trabajadores recibido por parte de todos los trabajadores More

by VFRANHER21 Verified Customer Verified Customer

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This is a very deceiving and dishonest dealership and use bad tactics to get you to purchase a vehicle. They are actually known for taking an extremely long to to get you out the door as a way to ensure you bad tactics to get you to purchase a vehicle. They are actually known for taking an extremely long to to get you out the door as a way to ensure you are antsy to leave when the paperwork comes. They are very cut throat and seem to take advantage of single women that want to purchase a vehicle there. They rarely hold to their word on verbal agreements and no one knows of the promotions they run, they’re just to get you in the door apparently. I spoke to managers, salespersons, finance, marketing, and no one seems to have any info on the Amazon gift card and since it wasn’t included in the deal it’s not longer a possibility apparently even though I inquired about it with everyone and was told it could be retroactive. In addition, Victor, supposedly a lead/manager, blatantly told me that the price on their website was “more advertising nothing more” when I inquired about the price of a car dropping $5k on their website and I was working with him on issues of a previous car deal I bought there and was then trying to get numbers/purchase the vehicle I originally wanted. Not to mention I’m pretty sure it’s illegal to charge more than advertised price on their website (not including taxes, title, fees, etc). When a manager doesn’t even want to assist, is completely shady, and no one in the entire dealership knows of promotions they are running on their website and airing commercials for, it says a lot about the dealership. In addition, when I made a completely new online inquiry about the Highlander to finally get numbers for the vehicle and decided to purchase it, they completely cancelled the previous car deal I just bought and used my original trade in which “adjusted my total cash paid by a little but not enough to change my monthly payment”, however I wasn’t aware they were doing this and caught it when signing paperwork. The way they made it seem is that my total cash price would have been less had they taken the trade of the vehicle I had recently purchased but instead used my original trade to get more money from me. It doesn’t need to be said but ensure you are thoroughly reading the paperwork they put in front of you because I doubt it’ll be the same as your verbal agreement and make sure you have everything you agreed to on the we/you owe form. I also was promised a match on my APR since I had my own financing already approved but when I went to sign the paperwork, my APR was slightly higher than what I agreed to/brought but I wasn’t made aware of this and happened to see it on the paperwork (one of a few issues of the first deal I had here). That’s 2 times this dealership has not been forthcoming/honest in the best interest of the customer. The only positive interaction I had here was with Eddie Polanco, the sales rep who answered my online inquiry about the car I originally wanted and went down in price online. He was absolutely fantastic, straightforward, personable, and really made me feel that he cared and put effort in. If you do find a good deal on a car here, make sure to visit Eddie and read ALL of your paperwork because they WILL take advantage of you. More

by dxswauger Verified Customer Verified Customer

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Excelente atención, muy buen trato, buen negocio y excelente personal de trabajo, 100 por ciento recomendable excelente personal de trabajo, 100 por ciento recomendable More

by salcedorahyma5 Verified Customer Verified Customer

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Busquen a Filipe Rocha es el mejor el los va a ayudar a conseguir su mejor opción!!! conseguir su mejor opción!!! More

by eduargil222 Verified Customer Verified Customer

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Very helpful and courteous personnel. Walked me through the process of leasing my new car. Kudos to Nieves, Franco and Tucker. Walked me through the process of leasing my new car. Kudos to Nieves, Franco and Tucker. More

by AMLIV1044 Verified Customer Verified Customer

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Victor has Great customer service skills he is vertical welcoming and he made my experience great and fast ,I will definitely be recommending him to anyone who needs a car welcoming and he made my experience great and fast ,I will definitely be recommending him to anyone who needs a car More

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