Tyler Bone

Unfortunately my last visit was extremely disappointing and concerning. The day after the service, a lug nut came off one of my wheels after driving. This is not only unacceptable but also incredibly dange and concerning. The day after the service, a lug nut came off one of my wheels after driving. This is not only unacceptable but also incredibly dangerous. Its clear that proper precautions were not performed during the service. This kind of negligence puts customers safety at risk and its unacceptable for any professional service center to overlook such a critical detail. I expected much higher standard of service from Honda dealer at Cartersville but this incident has completely shattered my trust. I urge others to be cautions and consider other options when seeking vehicle care and maintenance. The most upsetting thing was no one from the dealer had the decency to call me back to apologize after I reported it. More

by CVVMORENO Verified Customer Verified Customer

Helpful 0

Report | Print

Fantastic service from start to finish Always very thorough during inspections Always take care of my needs thorough during inspections Always take care of my needs More

by CONNERM654 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent service, appreciate the support I received. Yes, I will be back for further service. Yes, I will be back for further service. More

by robertsjd37 Verified Customer Verified Customer

Helpful 0

Report | Print

I took my Pilot in for service and the work was completed very quickly and I was back on the road. Tyler and his crew did a fantastic job. very quickly and I was back on the road. Tyler and his crew did a fantastic job. More

by UGAFAN30121 Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone was great to work with. There was good communication throughout the process of repairs to my vehicle. There was good communication throughout the process of repairs to my vehicle. More

by DOUGBELISLE Verified Customer Verified Customer

Helpful 0

Report | Print

Best Honda Dealership in North Georgia—with great service department. Thanks for everything you do. department. Thanks for everything you do. More

by DUNLAPNGA Verified Customer Verified Customer

Helpful 0

Report | Print

Ritchie at service checkin was outstanding, explained the process and answered all the questions I posed. process and answered all the questions I posed. More

by BILL2036 Verified Customer Verified Customer

Helpful 0

Report | Print

They were fast and prompt. Very delightful to work with. The oil change was free and that was nice. Very delightful to work with. The oil change was free and that was nice. More

by EMAILDENNISCLARK Verified Customer Verified Customer

Helpful 0

Report | Print

Great dealership! Great people, from the front desk to the service department, everyone took great care of me. Great people, from the front desk to the service department, everyone took great care of me. More

by DOUGBELISLE Verified Customer Verified Customer

Helpful 0

Report | Print

Always a great experience, from buying my car there to getting it serviced. Always happy! getting it serviced. Always happy! More

by sdtibbitts Verified Customer Verified Customer

Helpful 0

Report | Print