Troy Snyder | Page 2

Byers Toyota responded

We are thrilled to hear about your positive experience at Byers Toyota, and thank you for choosing us for not just one but two of your Toyota Prius purchases! We understand the importance of keeping our customers informed and we are glad that it made a difference in your car buying process. Our service department takes pride in providing top-notch service to our customers and I will be sure to pass along your compliments to them. Thank you for being a loyal customer, and we look forward to seeing you again in the future at Byers Toyota. Happy driving!

Byers Toyota responded

Thank you for taking the time to share your experience with us. We're sorry to hear that you did not have a great experience with our service and finance teams. We strive to provide quality customer service and will take your feedback into consideration as we continue to improve our processes. In regards to the car features, we apologize if there was any miscommunication or misunderstanding on our part. If there are any issues with your check, please reach out to us directly so we can address it promptly. We would be happy to speak with you further about the concerns you have with your new Toyota RAV4 and work towards finding a satisfactory resolution. We appreciate your honest feedback and value you as a customer.

Byers Toyota responded

We at Byers Toyota are so glad to hear that you had such an excellent experience! Our team takes a lot of pride in providing the best customer service possible, and we're delighted that you noticed their helpfulness and accommodation during your visit. We strive to make sure all of our customers have the best car buying experience possible - we thank you for taking the time to share your positive feedback.

Byers Toyota responded

Hi, thank you so much for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

Byers Toyota responded

Thank you so much for your 5-star review and for choosing Byers Toyota! We are thrilled to hear that our team provided you with great service. It is especially heartwarming to hear that Troy and the finance gentleman made you feel welcome and comfortable throughout your visit. Our staff works hard to ensure that each customer has a delightful experience, and we appreciate it when guests like yourself take the time to recognize their efforts. We hope to serve you again in the future!

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

Byers Toyota responded

Thank you for the wonderful review about Byers Toyota and Tara Farmer! We are absolutely delighted that your positive experiences have continued over the course of 13 years. Our team strives to ensure each customer is treated with the utmost care, respect and knowledge they deserve. We recognize how valuable a good relationship is to customers like you and we thank you for your loyalty. Please don’t hesitate to reach out if there’s ever anything else we can do for you in the future.

Byers Toyota responded

Thank you for choosing Byers Toyota for your vehicle purchase! We are so pleased to hear that Troy provided excellent customer service and took the time to explain the features of your car. Your 5-star rating means a lot to us, given that customer satisfaction is our highest priority. We hope that your new Toyota brings you and your family many miles of happy driving and thank you again for being our customer. Please don't hesitate to reach out if there is anything else we can do for you.

Byers Toyota responded

At Byers Toyota, we strive to provide a first class service that puts our customers’ needs first. We are thrilled your experience was so positive and that you plan to recommend us to friends and family! We are committed to our core value of respectful customer interactions and Troy and Tyler were glad to deliver exceptional service that added value for you. It is highly gratifying for them to know their customer-orientated approach made it easier for you during the purchase process. We look forward to serving you in the future. Thank you again, Kristen, for choosing Byers Toyota!

Byers Toyota responded

Thank you for taking the time to leave us a review about your experience with Troy at Byers Toyota. We're so glad to hear that he made your delivery go smoothly. Regarding the discrepancy between the VIN numbers of the vehicle you received and the one Allstate provided insurance coverage for, we apologize that this was not made clear to you prior to delivery and can certainly see how that would be confusing. We'd recommend contacting us directly at our support helpline so we can have a more detailed conversation about what may have caused this issue. We'll do our best to shed light on what happened and make sure any necessary revisions are made as quickly as possible. We appreciate your business and hope that you'll contact us soon so we can resolve this!