Trent Napier
Trent Napier at Grande Prairie Nissan
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Trent Napier | Page 4

Parts Manager

Grande Prairie Nissan

10314 116 Avenue
Grande Prairie, AB T8V 4K5

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4.7
36 Reviews
4.7

36 Reviews

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36 Reviews of Trent Napier

July 25, 2018

Dealership Rating
Employee Rating

Great service I came in looking for a price match on tires while I got my oil changed. They were able not only match but beat the price I had gotten elsewhere. I ap More

by Iloveapplesauce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ashley Otoole, Kierstyn Otterman

January 29, 2018

Dealership Rating
Employee Rating

Great Experience I dont normaly write reviews because i have better things to do in my life but Colton gave me a reason to do so. Im not a big expert on cars and to be More

by Gabester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colton Lehoux , Ted Feltham, Clint Primmer, Jennifer Tear, Kyle Thorne

November 27, 2017

Dealership Rating
Employee Rating

Amazing Parts Service Kierstyn was an amazing parts person to deal with. She was super knowledgeable and friendly. She gets back to me in a very timely manner and even of More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kierstyn Otterman

November 21, 2017

Dealership Rating

Terrible service everytime I have yet to have a good experience with Nissan's Service/parts department. I had the liftgate on my car start opening all by itself at random times More

by mkraw1
Customer Service
Friendliness
Price
Recommend Dealer
No
Dec 05, 2017

Grande Prairie Nissan responded

Grande Prairie Nissan participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. We are sorry that you feel let down by our parts and service department. Grande Prairie Nissan must abide by the process and policy set forth by Nissan Canada when dealing with any warrantable issues. Grande Prairie Nissan employs professionally trained and certified Nissan technicians and advisors. Our technicians and advisors are factory trained and specialized in Nissan products. As you indicated, the part was installed by a non-Nissan authorized third party, which is in direct violation of Nissan Canada’s warranty terms and conditions. As previously explained, we are happy to assist with the warranty procedure for the part itself, but we must adhere to Nissan Canada’s process in order to receive a favorable claim for you. I am grateful that you have brought your concern to our attention, as our goal is to ensure your satisfaction. It is our hope that you will choose to work with us to gain a favorable warranty claim.

January 13, 2017

Dealership Rating
Employee Rating

Great people,Great workmanship. Service with a smile,ask if I was in need of a ride,showed where to get coffee,felt comfortable,relaxed,vehicle looked after ,drove away.....life's go More

by Razzzor1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Budde, Mike Lapraik, Mandy Shakotko, Bruce Deacon , Kenan Llenes, Sarah McNeil

May 31, 2015

Dealership Rating

Great Service When I go to get work done to my Titan I always get great service, the service Department is always willing to work with you in getting the job done, More

by whelan45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Lapraik , Kyla MacIntyre, Elaine Mears, Bill Wright

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