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Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma

Tracy Sapienza | Page 25

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
309 Reviews
4.7

309 Reviews

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309 Reviews of Tracy Sapienza

July 17, 2023

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Employee Rating

Everything seemed fine with the salesperson, the finance department seemed to be confused and caused us a lot of waiting time which was frustrating. More

by CPOCHED
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Brandon Taylor-Mitchell

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Jul 18, 2023

Ken Ganley Ford Parma responded

Hi, we are sorry to hear that you were frustrated with the wait time during your recent visit. Can you please contact our Customer Relations Manager at your earliest convenience JWheatley@GanleyAuto.com thanks!

Jul 20, 2023

Ken Ganley Ford Parma responded

Hi, we are sorry to hear that you were frustrated with the wait time during your recent visit. Can you please contact our Customer Relations Manager at your earliest convenience JWheatley@GanleyAuto.com thanks!

July 15, 2023

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Employee Rating

Great experience! They even took the time to wash my truck! Jeromy and Shawn are awesome in the detail department!!! More

by HEYUBEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Tom Yerace, Dan Overman, Nick Feruito , Carlyle Franklin, Jeromy and Shawn in the Detailing Dept

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Jul 15, 2023

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

July 13, 2023

Dealership Rating
Employee Rating

Great Bronco. CJ is a very knowledgeable salesperson, everything was explained to my satisfaction. Service is great. Easy buying experience. No complaints. More

by EDSELFROD93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman, Morgan Gallagher, Dan Overman , Carlyle Franklin

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Jul 14, 2023

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Jul 19, 2023

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

July 07, 2023

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Employee Rating

Austin was one of the best salesmen I’ve ever dealt with. He was very knowledgeable and was straightforward. More

by aaronparks322
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Simpson

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Jul 07, 2023

Ken Ganley Ford Parma responded

Thank you so much, Aaron, for your wonderful review! We are thrilled that Austin had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ken Ganley Ford West!

July 06, 2023

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Employee Rating

They treated me with respect and was very kind , Work hard to get me my truck and the payment I was looking for Thank you guy's More

by Redddog26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, John Ruper

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Jul 06, 2023

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 23, 2023

Dealership Rating
Employee Rating

Everything ok but still don’t have a recall part and am waiting a call More

by KSEMELSBERGER
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Ken Pitman

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Jun 25, 2023

Ken Ganley Ford Parma responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

Jun 28, 2023

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

June 22, 2023

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Employee Rating

Excellent customer service work with me over phone, text, and in person. Very helpful associates More

by Joe
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi , Mike LaScola

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Jun 22, 2023

Ken Ganley Ford Parma responded

It's fantastic to hear that we provided you with great customer service while assisting you, Joe! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford West!

June 18, 2023

Dealership Rating
Employee Rating

Great job on my car great service treatment was excellent very timely done wood reacomed to others More

by jamesjewing1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Dan Overman, John Ruper, Matt Palffy, Nick Feruito, George Hadgigeorgiou , Carlyle Franklin, Ken Pitman, Cj

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Jun 19, 2023

Ken Ganley Ford Parma responded

Thanks, James, for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

June 13, 2023

Dealership Rating
Employee Rating

Very accommodating. Austin was very prompt with getting me answers and got me out of there very quickly. More

by Tanya
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Austin Simpson

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Jun 14, 2023

Ken Ganley Ford Parma responded

Tanya, thank you for your feedback on your recent visit to Ken Ganley Ford West. It's great to hear that Austin was able to assist you and that you had such a positive experience!

Jun 15, 2023

Ken Ganley Ford Parma responded

Hi Tanya, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. If you have any further questions, please give us a call. We're always happy to help!

June 01, 2023

Dealership Rating
Employee Rating

Both Mark & Austin were great to work with. They were very helpful answering questions i asked about the vehicle also very friendly and helpful. More

by johnkeller2956
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano, Austin Simpson

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Jun 01, 2023

Ken Ganley Ford Parma responded

Thanks, John, for your feedback on your recent visit to Ken Ganley Ford West. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience!

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