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Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma
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Tracy Sapienza

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
134 Reviews
4.7

134 Reviews

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134 Reviews of Tracy Sapienza

May 14, 2024

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Employee Rating

Kept my informes od process and what work was needed. They had to keep vehicle overnight and made arrangements for a rental car. More

by BONNETT11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou

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May 13, 2024

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The whole experience of buying a car today was excellent. I wasn’t rushed and pressed by Jeromy and he was patient , professional and very friendly young man. Ganley should consider Jeromy a true asset to More

by Chris.mcdonnell
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Jeromy Acord

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May 14, 2024

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, Chris. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 12, 2024

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Madelyn Vega was so awesome to work with! No pressure, got me what I wanted! More

by Tammy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Madelyn Vega

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May 13, 2024

Ken Ganley Ford Parma responded

We are so glad that we had the opportunity to work with you, and that Madelyn and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

May 10, 2024

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Employee Rating

Madelyn Vega was exceptional to work with! ! Made the process so simple and easy, no pressure at all!! Plus she listened and I got exactly what I wanted! More

by Tammy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Madelyn Vega

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May 10, 2024

Ken Ganley Ford Parma responded

Thanks, Tammy, for sharing your thoughts about your experience with Madelyn here at Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

May 10, 2024

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Appreciate everyone who helped us through out the sales process and truly would recommend them again More

by Russmoenich
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Kenneth Miller

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May 10, 2024

Ken Ganley Ford Parma responded

Russ, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 09, 2024

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Customer Service is excellent . Pam was very knowledgeable, patient, easy to be with, very kind & felt she went out of her way to make my car shopping experience successful. More

by kime2728
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Nick Feruito

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May 10, 2024

Ken Ganley Ford Parma responded

It's great to hear that Pam could get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

May 08, 2024

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Employee Rating

Liked it better when it was independent, as Gillingham. Sales people are good, F&I folks treat us like an assembly line. More

by Kumite Master
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Nick Feruito, Kenneth Miller, Chris 'Bubba" Andrade, Rich Vargo, Ken Stafford

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May 09, 2024

Ken Ganley Ford Parma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 10, 2024

Ken Ganley Ford Parma responded

Thank you for your feedback. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 29, 2024

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Employee Rating

I had a great experience buying my new Ford 150 from Pam at Ganley Ford! More

by fjgetz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Morgan Gallagher, John Ruper

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Apr 30, 2024

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Pam and our team, and we look forward to working with you again.

April 27, 2024

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Employee Rating

Bolaji and team made the trade-in and buying experience so much more enjoyable and quick. We were in and out of the dealership in less than two hours, it was wonderful More

by adriahowe71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, John Ruper, Jeromy Acord

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Apr 29, 2024

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 26, 2024

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Employee Rating

Everything was a very pleasant experience, communication, process, and friendly. Very happy with all aspects. More

by Dhoert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Simpson

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Apr 26, 2024

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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