Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma
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Tracy Sapienza | Page 2

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
141 Reviews
4.7

141 Reviews

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141 Reviews of Tracy Sapienza

May 10, 2024

Dealership Rating
Employee Rating

Madelyn Vega was exceptional to work with! ! Made the process so simple and easy, no pressure at all!! Plus she listened and I got exactly what I wanted! More

by Tammy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Madelyn Vega

May 10, 2024

Ken Ganley Ford Parma responded

Thanks, Tammy, for sharing your thoughts about your experience with Madelyn here at Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

May 10, 2024

Dealership Rating
Employee Rating

Appreciate everyone who helped us through out the sales process and truly would recommend them again More

by Russmoenich
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Kenneth Miller

May 10, 2024

Ken Ganley Ford Parma responded

Russ, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 09, 2024

Dealership Rating
Employee Rating

Customer Service is excellent . Pam was very knowledgeable, patient, easy to be with, very kind & felt she went out of her way to make my car shopping experience successful. More

by kime2728
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Nick Feruito

May 10, 2024

Ken Ganley Ford Parma responded

It's great to hear that Pam could get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

May 08, 2024

Dealership Rating
Employee Rating

Liked it better when it was independent, as Gillingham. Sales people are good, F&I folks treat us like an assembly line. More

by Kumite Master
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 09, 2024

Ken Ganley Ford Parma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 10, 2024

Ken Ganley Ford Parma responded

Thank you for your feedback. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

April 29, 2024

Dealership Rating
Employee Rating

I had a great experience buying my new Ford 150 from Pam at Ganley Ford! More

by fjgetz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 30, 2024

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Pam and our team, and we look forward to working with you again.

April 27, 2024

Dealership Rating
Employee Rating

Bolaji and team made the trade-in and buying experience so much more enjoyable and quick. We were in and out of the dealership in less than two hours, it was wonderful More

by adriahowe71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 29, 2024

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 26, 2024

Dealership Rating
Employee Rating

Everything was a very pleasant experience, communication, process, and friendly. Very happy with all aspects. More

by Dhoert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Simpson

Apr 26, 2024

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

April 23, 2024

Dealership Rating
Employee Rating

Very helpful, from ordering the vehicle I wanted, to getting it ready for pick up. Trav has gone above and beyond to help me through the process More

by carlcoyne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ken Stafford , Mike Trav

Apr 23, 2024

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Carl, for choosing Ken Ganley Ford Parma!

Apr 24, 2024

Ken Ganley Ford Parma responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 23, 2024

Dealership Rating
Employee Rating

Excellent buying experience made better by our sales rep, Bolaji. Bolaji was very attentive, informative and patient with us. More

by Kghowe
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Jeromy Acord

Apr 23, 2024

Ken Ganley Ford Parma responded

Congratulations on your new purchase! Thank you for the five-star rating. It's fantastic to hear that Bolaji provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford Parma!

April 22, 2024

Dealership Rating
Employee Rating

I have been buying vehicles from Ganley Ford for the last 25 years. Always excellent customer service. Everyone is always very professional and polite. They always try their best to accommodate any reques More

by JMSTRAUSS25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 22, 2024

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

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