Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma

Tracy Sapienza | Page 24

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
309 Reviews
4.7

309 Reviews

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309 Reviews of Tracy Sapienza

August 12, 2023

Dealership Rating
Employee Rating

They do a good job and they are very happy with the work, thanks so much. More

by rosa.angel5793
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 14, 2023

Ken Ganley Ford Parma responded

Thanks for your feedback on your recent visit to Ken Ganley Ford West. It's great to hear that we were able to assist you and that you had such a positive experience!

Aug 15, 2023

Ken Ganley Ford Parma responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

August 10, 2023

Dealership Rating
Employee Rating

A nice community place where everyone was friendly and helpful. A great place to look for your next car. More

by Colinrkennat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Simpson , Mike LaScola

Aug 11, 2023

Ken Ganley Ford Parma responded

Thank you, Colin, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ken Ganley Ford West are glad to have you as a customer.

August 06, 2023

Dealership Rating
Employee Rating

Went through E-Check with a plate that was not able to be transferred. The back brake light on my truck is not working my oil gauge is flickering back and forth the needle I noticed this after I had taken a More

by blackwidow69er
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano

Aug 10, 2023

Ken Ganley Ford Parma responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

August 05, 2023

Dealership Rating
Employee Rating

They were both very nice and listened to my concerns. I appreciate the wonderful customer service. More

by mmb4589
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, John Ruper

Aug 08, 2023

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 02, 2023

Dealership Rating
Employee Rating

Very friendly dealership, I was greeted upon arrival and staff was very friendly. Pam took her time showing me the car’s features. Jon the sales manager gave me a great deal And I’m very happy with the car More

by Missy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, John Ruper

Aug 02, 2023

Ken Ganley Ford Parma responded

Missy, Thank you so much for your wonderful review! We are thrilled that Pam, Jon, and our team had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ken Ganley Ford West!

Aug 03, 2023

Ken Ganley Ford Parma responded

Hi, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 27, 2023

Dealership Rating
Employee Rating

The guys were awesome! !! They went above and beyond to make sure I was happy and got everything I needed and wanted. I highly recommend them. More

by s_riffel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2023

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

July 27, 2023

Dealership Rating
Employee Rating

Everyone at the dealership was very friendly and helpful. Nobody let us stand around or even have to ask for help. More

by garcia_macy14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman, Dan Overman

Jul 28, 2023

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

July 27, 2023

Dealership Rating
Employee Rating

Good, hardworking people. Made it an easy and enjoyable experience. Went in just to look at a car. They did not push to get it, but helped convince me to get the car that was More

by Colinrkennat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Simpson , Mike LaScola

Jul 28, 2023

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out, Colin. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

July 25, 2023

Dealership Rating
Employee Rating

The entire dealership bent over backwards to please this cranky old lady. Also, the deal and the interest rate was good. I would definitely recommend them! More

by LFRAN51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi , Brandon Taylor-Mitchell, Jody Wheatley

Jul 25, 2023

Ken Ganley Ford Parma responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ken Ganley Ford West are glad to have you as a customer.

Jul 31, 2023

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review about your recent experience with us! Thanks for the recommendation, and have an amazing day!

July 19, 2023

Dealership Rating
Employee Rating

The guys there were great! ! They bent over backwards to help me get everything I wanted!! More

by s_riffel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Tom Yerace, John Ruper, Matt Palffy, Nick Feruito , Mike LaScola, Brandon Taylor-Mitchell

Jul 20, 2023

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Jul 27, 2023

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! Please don't hesitate to reach out to us if there's anything more we can do!

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