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Tom Lood
731 Reviews
I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.
Read moreDealership Experience
13 yrs, 8 mos
Industry Experience
38 yrs, 3 mos
731 Reviews
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731 Reviews of Tom Lood
March 28, 2022
Took my 2019 GLC for the first time in location. Tom was our service advisor, took his time in explaining the whole process, he’s knowledgeable and communicated promptly when the car is ready for pi Tom was our service advisor, took his time in explaining the whole process, he’s knowledgeable and communicated promptly when the car is ready for pick up. Great service, thank you! It’s now my go to location rather than going all the way to the city. More
by charinajdm
Verified Customer
March 26, 2022
My service advisor Tom L was helpful. First I was able to easily get a loaner. And then was explained how the inspection would generate are recommendations to either choose or not. All First I was able to easily get a loaner. And then was explained how the inspection would generate are recommendations to either choose or not. All service wwas explained adequately. More
by KS.GOLDSTEIN08
Other Employees Tagged: Greeter ( sorry I don’t know her name)
March 15, 2022
We recently began our relationship with Autohaus on Edens in the summer of 2021 and we have been impressed with their attention to detail each and every time that both the service and parts department teams in the summer of 2021 and we have been impressed with their attention to detail each and every time that both the service and parts department teams have assisted us. Keep up the good work! More
by jr32
Other Employees Tagged: Mark Tames, Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Danna Almodovar, Gary Gross, Nino Mohammad, Scott Rosengarden
March 14, 2022
Service department is very attentive. Never had issues that were not resolved. Like the car wash. Thank you. Never had issues that were not resolved. Like the car wash. Thank you. More
by RC74
Other Employees Tagged: Ken Dunaway
March 13, 2022
Tom Lood is terrific and I am glad he is back. He takes care of his customers. He makes the trip for service worth it. Service is good and the waiting room is very nice. The coffee is exce He takes care of his customers. He makes the trip for service worth it. Service is good and the waiting room is very nice. The coffee is excellent and I relax while I wait for my car. More
by STKALFAS
March 11, 2022
Tom Lood from service was very accommodating. He took the extra time to make sure all the items on my checklist was remedied. Very professional and pleasant to work with. He took the extra time to make sure all the items on my checklist was remedied. Very professional and pleasant to work with. More
by eramirez10
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