Tom Lood
Tom Lood at Autohaus on Edens
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Tom Lood

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

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4.9
624 Reviews

I have enjoyed 22 years of working as a Mercedes Benz rep and helping people. The genuine feeling of satisfaction after knowing you have helped people needing assistance and being able to put a smile on their face that is priceless.

Dealership Experience

11 yrs, 9 mos

Industry Experience

36 yrs, 4 mos

4.9

624 Reviews

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624 Reviews of Tom Lood

May 07, 2024

Dealership Rating
Employee Rating

Tom Lood is a terrific service advisor. He is professional, customer focused, provides good advice. Good communications. Kept me informed of the status of the work and timing. More

by ETROLLEY
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

May 03, 2024

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I’ve purchased six cars at this dealership. I’ll have been serviced here over the years. I find them very easy to do business with.. More

by JOD0
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Matt Hoyt , Wellington

April 25, 2024

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From Sales to Service, the employees at autohaus are great and care a lot of their customers. More

by Scott
Service Price Transparency
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Recommend Dealer
Yes

April 20, 2024

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Everyone was very nice and helpful. The whole process went very smoothly. Michal was a pleasure to work with. He was very honest and not pushy at all. More

by WAS1119
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Michal Regulski, Damien Galvin

April 19, 2024

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Employee Rating

I want to thank up for your time ang letting me no the problem I have with my car say strong bother More

by faslang65
Service Price Transparency
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Recommend Dealer
Yes

April 17, 2024

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Great service. Tom Lood is always very helpful and takes time to explain any service or repairs needed. More

by TOMBLVD
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

April 12, 2024

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Employee Rating

Always welcoming and pleasant, I received concerned and helpful assistance. They are also very thorough in service and explanations. More

by SUZIEKING
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Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

April 11, 2024

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Tom Lood was amazing when our windshield needed to be replaced. Great communication from the dealership & great service! More

by Lisilabunski
Service Price Transparency
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Recommend Dealer
Yes

April 08, 2024

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Employee Rating

Tom Lood has always been a great communicator and alway has a smile! He has been wonderful to work with over the years. More

by KLANE847
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

April 08, 2024

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Employee Rating

Tom was excellent in the service department-- so attentive and helpful. I so appreciated his help and responsiveness! More

by INFO@AMERIFLON.COM
Service Price Transparency
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Recommend Dealer
Yes
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