Tom Lood | Page 40

This company is very responsive and prosessional. All staffs work with their smiles. The experiences with them were all great. All staffs work with their smiles. The experiences with them were all great. More

by Alice Chen Verified Customer Verified Customer

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Always outstanding! Tom is a rock star and takes care of everything. Going in for service is a pleasure. Tom is a rock star and takes care of everything. Going in for service is a pleasure. More

by LORIFAGENHOLZ Verified Customer Verified Customer

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Tom was excellent. Kept me informed and delivered on his promise. Easy to work with and very professional. Kept me informed and delivered on his promise. Easy to work with and very professional. More

by NWILNER Verified Customer Verified Customer

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Car was done on a timely fashion and was clean when return to us . Service was great . return to us . Service was great . More

by DMARCUS0 Verified Customer Verified Customer

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My check engine lamp fired on my way to work. I drove to Autohaus, without and appointment, and was immediately seen and provided a loaner. The car was ready that evening and the service was co I drove to Autohaus, without and appointment, and was immediately seen and provided a loaner. The car was ready that evening and the service was completely covered by warranty. That's what I call service. Tom Lood was my service rep. I have received wonderful service from Ryan in the past as well. Thank you Autohaus on Edens. More

by KENNETH.LAUBE Verified Customer Verified Customer

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Kept me updated throughout the process, walked me through additional work that needed to be done and why, and gave me options. Warranty work was handled immediately which I cannot tell you how much I apprec additional work that needed to be done and why, and gave me options. Warranty work was handled immediately which I cannot tell you how much I appreciate! More

by lane.howard Verified Customer Verified Customer

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Tom Lood did a great job keeping me up to date and explaining why the brakes could have been worn out after only 13,000 miles. I guess the previous owner had a heavy foot. Great job Tom, thanks a lot explaining why the brakes could have been worn out after only 13,000 miles. I guess the previous owner had a heavy foot. Great job Tom, thanks a lot. More

by HappySClass Verified Customer Verified Customer

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Tom was very helpful polite and professional in dealing with the service of my car. I felt that my car is in good hands. I appreciated that very much. Thank you ! with the service of my car. I felt that my car is in good hands. I appreciated that very much. Thank you ! More

by ISAHOF Verified Customer Verified Customer

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Great experience with Sales and Service. This is my 2nd time I have purchased thru Autohaus This is my 2nd time I have purchased thru Autohaus More

by LMH115782 Verified Customer Verified Customer

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My initial estimate was for almost $10K. We were in no way going to put that kind of money into the car. We declined some of the service and Autohaus comped us on one of the others. A few We were in no way going to put that kind of money into the car. We declined some of the service and Autohaus comped us on one of the others. A few of the items we paid for. Got a beautiful '22 loaner for the duration so I really didn't care how long they had my car. My service writer ended up being on vacation that week so my car appeared to be forgotten about. It took 9 days, but I think if I hadn't had shown up no one would have realized it. Sometimes there would be no communication for days on end. They wouldn't call. They would e-mail. Again, I was fine in a brand new car. The lack of communication is just a bit unusual. More

by MELINDA5 Verified Customer Verified Customer

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