Tom Lood | Page 39

Waste of time - waited two days and then told me ‘couldn’t hear rattle’ even though I specified where it was coming from (overhead console). Didn’t return calls or texts until late on Friday. Couldn ‘couldn’t hear rattle’ even though I specified where it was coming from (overhead console). Didn’t return calls or texts until late on Friday. Couldn’t pick up loaner car. Really disappointing fail - wasted time , did not adhere to schedule, inadequate communication. More

by DJGORDON18 Verified Customer Verified Customer

Report | Print

Very easy to deal with! Tom does a great job. It was a pleasant experience. Tom does a great job. It was a pleasant experience. More

by LEZLIEO Verified Customer Verified Customer

Report | Print

Took care of me and fixed convertible top a very good price for me home and picked me up price for me home and picked me up More

by REDDANO Verified Customer Verified Customer

Report | Print

Autohaus always has fantastic service. It is really the best possible experience from a service experience. Easy to schedule. They provide lots of transportation options. Great communicati It is really the best possible experience from a service experience. Easy to schedule. They provide lots of transportation options. Great communication. Plus they wash your car before returning it to you. Their staff is also very friendly and professional. Bottom line is that they are just fantastic to work with. Highly recommend. More

by WCCLAIMSGUY Verified Customer Verified Customer

Report | Print

Tom Lood is professional and always gives excellent explanations on the work that needs to be done. Cindi is always helpful and welcoming. explanations on the work that needs to be done. Cindi is always helpful and welcoming. More

by JGDKELLY83 Verified Customer Verified Customer

Report | Print

Tom is fantastic! !!! Great communication and cares about everything being perfectly done!! I really appreciate his service level !!! Great communication and cares about everything being perfectly done!! I really appreciate his service level More

by amandaspringer24 Verified Customer Verified Customer

Report | Print

They are prompt with appointments, everyone is courteous, they listen intently to your needs and the car is ready and clean when promised!! they listen intently to your needs and the car is ready and clean when promised!! More

by MARYZJAEGER Verified Customer Verified Customer

Report | Print

always great service with tom Lood quick response and always give me options to choose from always give me options to choose from More

by MARTINJAYGOLDMAN Verified Customer Verified Customer

Report | Print

Tom is the best! ! We love him!! Excellent service and so effective at communicating to us. Thank you Tom!!!! ! We love him!! Excellent service and so effective at communicating to us. Thank you Tom!!!! More

by BEITZEL0 Verified Customer Verified Customer

Report | Print

Tom Lood is an excellent service advisor. Before, during and after the service, he was timely, clear and friendly in explaining the work. Everything was done on time and at the price quoted. Before, during and after the service, he was timely, clear and friendly in explaining the work. Everything was done on time and at the price quoted. All went well with the loaner vehicle too. More

by GORENBERG.K Verified Customer Verified Customer

Report | Print