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Tom Lood

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Tom Lood

Tom Lood | Page 31

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

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4.9

731 Reviews

Overview Reviews (731) Inventory (264)

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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731 Reviews of Tom Lood

December 02, 2022

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Employee Rating

Tom Hood was great and very professional and very thorough and prompt. It was a good experience. thorough and prompt. It was a good experience. More

by JERRWHITE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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November 23, 2022

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Tom Lood and the Autohaus service team do a great job taking care of the customers. Keep up the great job. taking care of the customers. Keep up the great job. More

by JON58

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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November 20, 2022

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My service representative Tom was attentive and mindful of my needs for the car repair. of my needs for the car repair. More

by Barbie0525

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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November 16, 2022

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timely, professional & courteous and thorough. It worked out very well. Tom Lood has a strong grasp on his role in the process. It worked out very well. Tom Lood has a strong grasp on his role in the process. More

by Tom Boyle

Verified Customer

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Recommend Dealer

Yes

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November 11, 2022

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Most accommodating and service oriented dealership I have ever encountered, and I spent my career in fleet management! ever encountered, and I spent my career in fleet management! More

by jebunnie

Verified Customer

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Recommend Dealer

Yes

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November 10, 2022

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Very convenient and the job was done well and quickly. Tom was very nice too. Tom was very nice too. More

by JENKAP

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Ken Dunaway, Cindi Link

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November 05, 2022

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tom was . very good will always go to tom for my service work.service was great very good will always go to tom for my service work.service was great More

by AQUACLR1

Verified Customer

Recommend Dealer

Yes

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November 03, 2022

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This is my 3rd Mercedes and this service experience was the best, they were attentive, considerate, and timely. the best, they were attentive, considerate, and timely. More

by sherylnschwartz

Verified Customer

Customer Service

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Friendliness

Price

Recommend Dealer

Yes

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November 02, 2022

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This was my first visit and I was guide easily to get the services I needed for my suv. I was kept abreast of the work performed and when services were completed. services I needed for my suv. I was kept abreast of the work performed and when services were completed. More

by DEBRA.HEAD

Verified Customer

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Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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November 01, 2022

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Very friendly and excellent service. Car was ready as per schedule, will never go anywhere else. Car was ready as per schedule, will never go anywhere else. More

by ANILMONGA50

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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2026 Mercedes-Benz GLC 300 | used

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