Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 30

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

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731 Reviews of Tom Lood

December 21, 2022

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Employee Rating

Tom was fantastic to work with he addressed the issues in a very professional manner. More

by tjwbeach
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Recommend Dealer
Yes

December 19, 2022

Dealership Rating
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Tim is great it a pleasure taking the car for service with him every time More

by mariadajana11
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Recommend Dealer
Yes

December 16, 2022

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Great working with this wonderful team of professionals who care about their customers! I switched dealers to come here for service to be appreciated! More

by skoenig4
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Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

December 15, 2022

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Both Tom and Cindi were excellent representatives for your dealership. Enjoyed dealing with them from start to finish. More

by drferguson
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

December 15, 2022

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Tom is always courteous, thorough and stays in touch while car was in service. Excellent results. Thank you very much! More

by XIQUESJULIE1
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia , Heather Dockins

December 10, 2022

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Very pleased with service. Service man very pleasant and helpful - never had a bad experience there More

by ACAHAN3
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Recommend Dealer
Yes

December 09, 2022

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Tom Lood was absolutely exceptional! He took care of the issue my car had. Immediately navigated what to do, super knowledgeable, sincere and caring, and spectacular customer care! And C More

by vicki180
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Recommend Dealer
Yes

Other Employees Tagged: Cindy in service

December 08, 2022

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Very impressed with the service department. Everyone is always so helpful. Tom explained everything I needed to have done. I received a loaner car which was great. Great service as always! More

by BARISPECTOR
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Cindi Link

December 07, 2022

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Love working with Tom Lood. Has incredible insight into the vehicles and is also very personable He doesn't lead you astray. More

by statcat
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Recommend Dealer
Yes

December 03, 2022

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Excellent service and very informative. The person who assisted me during my visit went above and beyond and made me feel comfortable. More

by alanthetattooist
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Recommend Dealer
Yes
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