Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 32

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

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731 Reviews of Tom Lood

October 31, 2022

Dealership Rating
Employee Rating

The best service facility I have worked with in over 70 years of owning automobiles More

by HLOCHNER
Recommend Dealer
Yes

Other Employees Tagged: Ken Dunaway, Cindi Link

October 26, 2022

Dealership Rating
Employee Rating

Tom always makes it easy. He is an asset of the dealership. I enjoy working with him. More

by NWILNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 25, 2022

Dealership Rating
Employee Rating

Tom was amazing! Walked me through the entire process - very thorough. Felt very comfortable with the repairs the car was brought in for, and the add-on suggested rep More

by KIT.ARCHIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 21, 2022

Dealership Rating
Employee Rating

Tom Lood is the absolute best! I have been a customer for well over decade and always have a great experience. More

by SUSANMAMAN
Customer Service
Recommend Dealer
Yes

September 30, 2022

Dealership Rating
Employee Rating

Very professional and well organized. Tom was great service agent. Overall good experience at Autohaus More

by DPORTER492003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 29, 2022

Dealership Rating
Employee Rating

My service writer was terrific and made sure everything was done to my satisfaction. There was a loaner ready for me and the service was completed on time. More

by SDUBROW
Recommend Dealer
Yes

September 27, 2022

Dealership Rating
Employee Rating

Very accommodating, comfortable and clean. Was taken care of as soon as I walked in. Tom Lood took care of me and kept me up to date with the status during my visit. More

by RTANEMONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 27, 2022

Dealership Rating
Employee Rating

Paid 900 for a diagnostic and repair that didn’t fix the problem. Absolute waste of money, might as well have burned it. Won’t be back More

by DAN.HUGO
Quality Of Work
Price
Recommend Dealer
No

September 21, 2022

Dealership Rating
Employee Rating

Ed, Ken, Cindy and Tom are all excellent. I live 1/2 hour from Autohaus and 5 minutes from Knauz and I wouldn't go anywhere else. They always do an excellent job. More

by Jbwz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 17, 2022

Dealership Rating
Employee Rating

Great job, car feels like it’s new What else can I say say say More

by REBALSLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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