Tom Lood
Tom Lood at Autohaus on Edens

Tom Lood | Page 27

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
731 Reviews

I have enjoyed 26 years of working as a Mercedes Benz rep and assisting our customers with their automotive needs. I feel a genuine feeling of satisfaction and happiness knowing I have helped people needing assistance and being able to put a smile on their face.

Dealership Experience

13 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

4.9

731 Reviews

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731 Reviews of Tom Lood

March 02, 2023

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Employee Rating

There service person Tom was cordial and respectful. The dealership was through informing me of what my wife's car had issues with. This helped me in forming a budget to address the issues. They took More

by rxdarek
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Recommend Dealer
Yes

February 28, 2023

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Excellent service advisor. Very professional and knows how to meet customers needs. Exceeds expectations. Nice facilities for waiting. More

by N2B8
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Recommend Dealer
Yes

February 21, 2023

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Thank you. Great service, very dependable, understanding, caring, and excellent customer service that goes above and beyond! Again, thank you! More

by AKLILU ADEYE
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia, Ken Dunaway, Cindi Link, Ryan Mulhern , Faisal Asghar, Heather Dockins, Roberto de Huelbes Gonzalez Jr., Gary Gross

February 10, 2023

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quick, friendly and communicated expectations clearly. I was travelling from out of town, and they were able to get me back on the road the same day. More

by josephrkujawa
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Recommend Dealer
Yes

February 09, 2023

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Friendly people and work done efficiently. thanks for good job.definitely I will recommend it to everyone. More

by SGKHANIA
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Recommend Dealer
Yes

Other Employees Tagged: Heather Dockins

February 07, 2023

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Excellent service as always! Tom Lood could not have been more responsive in addressing and resolving the issue I had. More

by JG
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Recommend Dealer
Yes

February 03, 2023

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The service as it has to be. Smooth journey through the every step -- from booking to getting the car back including convenient customer area for those willing to do some work wh More

by Eugene Byelyakov
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Recommend Dealer
Yes

February 01, 2023

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I always think I am going in to be proactive and get my car the service it needs,. It always ends up being a $2000.00 service. I guess my car will run well for a long time with all the TLC that Tom and t More

by ZOE2
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Recommend Dealer
Yes

January 31, 2023

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Tom always great and makes sure all issues explained and timing coordinated for the service work. More

by dave@forefrontproperties.com
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Recommend Dealer
Yes

January 31, 2023

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Very satisfied with my experience working with Tom Lood. He took the time to explain everything in detail. More

by PAPAIOANNOU14
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Garcia

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