Thomas Patronski

Service & Parts Department is a joke. I ordered some accessories for my truck on the ford website and had to pick them up at AH Ford. Got my email that my order was ready for pick-up I ordered some accessories for my truck on the ford website and had to pick them up at AH Ford. Got my email that my order was ready for pick-up late of a Friday and went to the parts department the following Tuesday at 8:00 AM 8:00 AM on a Tuesday Service department was reasonably busy, but they welcome me and pointed me to the parts counter. Now, the service department person is working on his computer and just ignored me for 15 minutes. Nice way to welcome customers. 15 minutes later, finally available to help me.... no welcome, no how can I help you, just a what do want. Explain I'm picking up an accessory order, give my order number and contact information. Guy leaves for another 10 minutes... guy tells me my order isn't there... Show I'm the order ready for pick-up email... doesn't care, told me he'll call me back later if he can find it. It''s not like I took some time off work to drive there, but obviously he couldn't be bothered. Few hours later, phone call, I found your order! Great told the guy I'd pick it up at 5:00 PM 5:00 PM same day, go to the parts department. => Nobody is behind the counter. (parts department closes at 6 PM) Wait 15 minutes, the service department is right there behind me, but no one cares and pay attention to me. Finally someone walks by the parts counter, ignores me, so I have to stop him and ask for help. Not his job, but he's looking for someone. 10 minutes later, It looks like I've interrupted the service department girl snack, sorry :) Tell my story again, she go look for my parts, can't find those. Call another guy, sorry to keep interrupting those 5PM snack breaks... Tell my story a 3rd time and the guy starts flipping through a stack of papers, apparently they don't use computers... Another 15 minutes, my order was under the counter... victory! The lack of organization of this place and the lack of customer service is just incredible. Run away from this place... More

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In and out timely. Less than an hour. Lou was very professional and easy to speak with!! Thank you Less than an hour. Lou was very professional and easy to speak with!! Thank you More

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Mike W. always takes car of our vehicles; I only ask for him. We trust our 2018 F150 and my 2021 Explorer to him. He is honest and friendly. Thanks for your always takes car of our vehicles; I only ask for him. We trust our 2018 F150 and my 2021 Explorer to him. He is honest and friendly. Thanks for your assistance Mike. Bill, Noe'l and Ben DeSalvo Arl Hts, IL More

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Always a great experience here…from ordering my Mustang, to delivery, to service A+ ! Extremely friendly, knowledgeable and helpful staff. Real pros. to delivery, to service A+ ! Extremely friendly, knowledgeable and helpful staff. Real pros. More

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Great service department pricng was excellent and service was quick. John Burzawa did a super job. I would reccomend Arlington Heights Ford to everyone. service was quick. John Burzawa did a super job. I would reccomend Arlington Heights Ford to everyone. More

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He was very helpful and explained all my questions will recommend to family and friends thank you recommend to family and friends thank you More

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I have been buying my Fords at Arlington Heights Ford for more than 25 years. One of the major things that brings me back is the professionalism of the service department. They take their time to truly unde more than 25 years. One of the major things that brings me back is the professionalism of the service department. They take their time to truly understand your problems. More

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Very Happy with all of the staff and service at Arlington Heights Ford. Very professional and hospitable, making my visit a pleasure. Heights Ford. Very professional and hospitable, making my visit a pleasure. More

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Very Happy with the Dealership, especially the entire service and parts department, the gentlemen that drove me to and from my families home in Arlington Heights and the ladies that work the cashier wind service and parts department, the gentlemen that drove me to and from my families home in Arlington Heights and the ladies that work the cashier window at Arlington Heights Ford. Thank you 😊 More

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Outstanding service with the friendliest staff in the universe! Very knowledgeable and courteous highly recommend service dealership universe! Very knowledgeable and courteous highly recommend service dealership More

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