Teri Lorenzen

My experience with the dealership was not so good. At first we commend them for the fast bank approval. When we got there, we have decided which car to buy and they made us sign documents telling us t At first we commend them for the fast bank approval. When we got there, we have decided which car to buy and they made us sign documents telling us that the car is already ours and that they are just going to wait when we can sell our current vehicle then. And on the following week, we inform them that we will be going to the dealership to finalize the purchase. A day before we were scheduled to be there, they informed us that the deal was cancelled because according to them, "the bank revoked our approval" and because of that, they offered another vehicle for us. I understand the bank part since afterall its the bank that will finance.. I am not so familiar with how the car loan process here in Canada, they could have explain to me how the process works. Because everytime we choose another car, the agent only told us after, that our credit score will be affected which then in turn could make our chance lesser of getting approved. Which has placed us into a situation wherein we have sort of no other choice but to take what was offered to us or else we will end up getting no car at all since our credit score will be depleted then. They could have done better..then we finally got the car what was offered to us and i asked if the engine oil has been changed, they said yes. But when i got home from the dealership, i realized that they failed to reset the oil change memory of the car. I called their service department and they offered to do it but why would i bother going back just for a reset. I just reset it myself and also the engine coolant level was just within the minimum range. I know its still enough, but when you sell a car, they could have just at least top it up.. Also, the car we got was not washed and cleansed properly. Though i know that they know we have to be back home asap since we still have to go to work that afternoon. They said that we can book an appointment anytime if we want to have the car detailed. Its okay that they made an I O U arrangement but why would we bother going back for a car wash when we are 130km away from the dealership. They could have prepared it a day before since i already told the sales consultant that we have already decided to take the specific unit the following day. To be honest, we had another bank approval from another dealership but we have decided to get the Tiguan despite of the negative experience we had from the dealership. We got the Tiguan because I know the brand, the car, the technology and the benefits because I used to sell VWs for 5 years in my home country. It would be nice to see the service of the dealership improve for it would be a waste to have an amazing brand but doesn't have the support that it should have.. More

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Nice sales team, very transparent on the information and always available to assist during documents, turning the sale easy. always available to assist during documents, turning the sale easy. More

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Great staff. Franklin our salesman was excellent, very friendly and knowledgeable. Thanks to everyone for making the process so easy. Franklin our salesman was excellent, very friendly and knowledgeable. Thanks to everyone for making the process so easy. More

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Very knowledgeable not pushy friendly offered options follow up phone call to check on satisfaction or any issues follow up phone call to check on satisfaction or any issues More

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Had a buying fantastic experience at GP Volkswagen. Everyone made me feel welcome and not pressured at all! Everyone made me feel welcome and not pressured at all! More

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Our family had excellent service and look forward to purchasing another vehicle from Volkswagen, Grande Prairie again. I am confident my needs will be taken care of by Navpreet when we return to purchas purchasing another vehicle from Volkswagen, Grande Prairie again. I am confident my needs will be taken care of by Navpreet when we return to purchase our next VW. More

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Navpreet was an amazing dealer. Best to deal with. Definitely recommend. She was bloosy awesome! Best to deal with. Definitely recommend. She was bloosy awesome! More

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Logan and Terri supported me me for 2025 Atlas, i am satisfied with their services, highly recommended satisfied with their services, highly recommended More

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Hands Down BEST service in over 20 years! BRAVO Teri & Paige! Thank you for everything. If I could pick 10 stars I would! 🥰 BRAVO Teri & Paige! Thank you for everything. If I could pick 10 stars I would! 🥰 More

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Logan, Terry, and Teri were amazing to deal with—very kind people who created a comfortable and positive atmosphere to shop in. Thank you so much for that! They were supportive in answering all my questi kind people who created a comfortable and positive atmosphere to shop in. Thank you so much for that! They were supportive in answering all my questions, both before and after my vehicle purchase. I was even given a loaner vehicle so I could get to work until the weekend, when I’d be ready to pick up my new vehicle. I’m looking forward to picking up my new SUV this weekend and returning to this dealership for future servicing! Buying a new vehicle is a major decision for most people, and I highly recommend this dealership for its excellent customer service, great vehicles, and solid warranty packages. More

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