Tammy Saylor | Page 37

Eddie Cintron is always great to us whatever we need. Repeat customers for a long time. Repeat customers for a long time. More

by KAMPLUNKETT11 Verified Customer Verified Customer

Report | Print

The entire process of finding my car and getting it delivered to me was a pleasant experience. Your team is easy to get along with delivered to me was a pleasant experience. Your team is easy to get along with More

by MRPATETE Verified Customer Verified Customer

Report | Print

At this dealership you are just a number. 2 plus hours wait for and oil change and 1 hour wait for the car to get washed. Service Rep tries to upsell you on services that you don't need, for 2 plus hours wait for and oil change and 1 hour wait for the car to get washed. Service Rep tries to upsell you on services that you don't need, for example brakes and spark plugs. My X3 is a 2018 but only has 19,000 miles on it, good thing the mechanic shows the videos of the brake pads, as they are practically new. Then state the cost to change spark plugs is $600. No thanks... I also tried to buy an extended warranty, but Tammy in the finance department stated they were too busy and to call Monday. I called Monday and Tammy said she would call me right back; it's been over a week and no call back. I called BMW of Ocala and bought an extended warranty from them. I wish there was another BMW dealership in the area as BMW of Sarasota is less than stellar. More

Report | Print

Not responsive to requests. Poor communication and undesirable customer satisfaction. I did buy,But only because I liked the car, Poor communication and undesirable customer satisfaction. I did buy,But only because I liked the car, More

by jarys Verified Customer Verified Customer

Report | Print

Outstanding customer. Friendly, helpful and knowledgeable Derek has been my service advisor for years and he always has been forthright and honest about my cars service Friendly, helpful and knowledgeable Derek has been my service advisor for years and he always has been forthright and honest about my cars service and care. More

by THOMF42 Verified Customer Verified Customer

Report | Print

Sales rep was rushing to close and I felt like he was losing his patients as we made a few visits, talked to him over the phone many times and we were asking lots of questions and it took a while to move losing his patients as we made a few visits, talked to him over the phone many times and we were asking lots of questions and it took a while to move forward. He made these impressions to us through his attitude. I could tell he wanted to get it done and move forward to another customer. This is my honest overall impression of the sales person we had. After all it is all business but we look for quality customer service and how sales rep interact with customer matters. Our experience could have been better. When the workflow shifted to finance department, efficiency and professionalism excelled! More

by rj0325 Verified Customer Verified Customer

Report | Print

They were very helpful in ordering an iX50 equipped the way I wanted! BUT I have a vehicle without cornering lights - a problem on some dark streets. No one knew you have to order a $1000 light option to g way I wanted! BUT I have a vehicle without cornering lights - a problem on some dark streets. No one knew you have to order a $1000 light option to get cornering lights! Have to blame the company for poor communication! More

by mjshields2 Verified Customer Verified Customer

Report | Print

I brought my X5 in for service and warranty work. My service writer Greg was amazing and took great care of us. My service writer Greg was amazing and took great care of us. More

by Craig Verified Customer Verified Customer

Report | Print

Sales person she does top-notch work highly recommend will always use her as a sales professional at your dealership will always use her as a sales professional at your dealership More

by Dell1234 Verified Customer Verified Customer

Report | Print

Not a good experience as I received incorrect information regarding CPO transfer. Not a happy customer who planned on buying a BMW every couple of years for work fleet. Scott R. regarding CPO transfer. Not a happy customer who planned on buying a BMW every couple of years for work fleet. Scott R. More

by Scott R Verified Customer Verified Customer

Report | Print