TONY AVERSA | Page 2

This was an expensive experience. If you plan on shopping at Lokey Nissan, be prepared to spend considerably more than the advertised prices. I've been with the Lokey family for o If you plan on shopping at Lokey Nissan, be prepared to spend considerably more than the advertised prices. I've been with the Lokey family for over 4 years and the sales/finance portion of the process is never the reason I come back. I originally worked with Lokey VW, where the aforementioned process was also a nightmare, however Chris Cosgrove in the service department always made working on my car an easy and familiar task. Other service reps that would work on my vehicle even provided recommendations to avoid having to come back and spend money on certain issues, something that is most certainly appreciated in this economy. This is not a review for Lokey VW, though, that would easily be a 4 star or 8/10 rating. I bought a new vehicle at Lokey Nissan and my experience started off rough. I wanted this vehicle and it's partly my fault for making that obvious, however the sales team took that and ran with it. The monthly payment was far higher than what I requested and there was even a $10,000 dealership fee that they would not budge on (keep in mind, this is a 40-45k vehicle). That should've been my cue to leave and there's definitely remorse on that front, most from my bank account. They did not have the specific vehicle I wanted either (trim level, packages, etc.) and stated they would have to "ship" one and there would be a significant delivery fee. I later discovered I paid over $2,000 for someone to drive my vehicle from Nissan of Bradenton to Lokey Nissan. An Uber Comfort costs $75 to make that trip, so I paid nearly 30x that for someone to put miles on my new vehicle and put a bit of gas in it. Part of the finance process wasn't very transparent, we were never even told who our financial institution was until we asked during the "sign your life away" phase. Note that the dealership fee I previously mentioned will not be in the itemized sheet they provide, it will be baked into the "base" price. All things considered, the finance process was at least very quick and everything was taken care of within a day. At the time (due to rose-tinted glasses), I would have given this a 7/10, but after letting the hype die down, I can settle with a 4/10 now that I realize how much money was unnecessarily wasted. Should the service department at Lokey Nissan wow me, I will reconsider the rating on this review. So far, it took multiple contacts with the web assistant reps and a call directly to Lokey Nissan to confirm I wouldn't have to pay for the first oil change (website states ~$80, but I was told to "ignore" this). The primary reasons I remained loyal to the Lokey family are the free oil changes for life and the service department - hoping I can report back soon with a better outlook. More

by Zach Verified Customer Verified Customer

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Screwed up my paperwork which caused my deal to not go through after 3 months and now I have no vehicle through after 3 months and now I have no vehicle More

by sparks724 Verified Customer Verified Customer

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Eliu quickly responded to my request for an estimate to purchase my leased Rogue and an appointment was made to complete the deal without any changes. purchase my leased Rogue and an appointment was made to complete the deal without any changes. More

by jsurat60 Verified Customer Verified Customer

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The waiting area and the rest rooms was nice and clean. Service was great also. clean. Service was great also. More

by Lois w. Verified Customer Verified Customer

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I don't trust the dealership; but I like my salesperson. He was honest and straightforward. He was honest and straightforward. More

by ac3162aa Verified Customer Verified Customer

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Chuck and everyone at Lokey Nissan are absolutely fantastic, they're so patient kind thorough. I have been buying vehicles for over 20 years from Lokey Nissan!!! fantastic, they're so patient kind thorough. I have been buying vehicles for over 20 years from Lokey Nissan!!! More

by ROBERTDANGRAHAM Verified Customer Verified Customer

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I love this place everyone is so nice and treats you right My sales guy was awesome too I will definetly buy more from them always right My sales guy was awesome too I will definetly buy more from them always More

by robmcmanus77 Verified Customer Verified Customer

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Always pleasant and they do there best to take care of you and your vehicle you and your vehicle More

by LWSTRRY Verified Customer Verified Customer

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James is very personable and easy to communicate with. He continuously checked in to make sure I was happy with my purchase. He continuously checked in to make sure I was happy with my purchase. More

by MCGRIFFASH Verified Customer Verified Customer

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I scheduled my car for an oil change and tire rotation. They took me right in when I arrived and did the work scheduled plus an all point inspection They took me right in when I arrived and did the work scheduled plus an all point inspection More

by Sandy54 Verified Customer Verified Customer

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