CHRISTIAN WEST

We purchased a 2020 Nissan 2500, the day we picked up the car, they volunteered to removed glue that was left when they removed the wrap. The only problem was they used a razor to remove the glue. We immed car, they volunteered to removed glue that was left when they removed the wrap. The only problem was they used a razor to remove the glue. We immediately called our salesman, who then talked to the general manager, Bill Carey, and was told they would “take care of it” and told us to bring it in on Monday. We did, but they were not prepared and was told to bring it in the following Monday. We did, Bill Carey called and said it was ready and he was happy with the way it came out. I dropped my husband off, unfortunately they never did anything to the van, all the scratches and gouges were still there. The two managers and detail man all ganged up on my husband and practically accused him of making the scratches. After a big scene in the show room, my husband walked out and promised to never buy another car from them. This was our third Nissan from this dearlership in the last 4 years and have always been a very satisfied customer. My husband has never been treated like this before from a sales manager. They were rude and very disrespectful, and probably so was he! The whole conversation got out of control! More

by barrett2 Verified Customer Verified Customer

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Worse customer service they don’t care about there customer at all I would rather go an hour away to a different dealership xxxx I would pay to get my oil change then keep going back to get same xxxxx customer at all I would rather go an hour away to a different dealership xxxx I would pay to get my oil change then keep going back to get same xxxxxxxx lies they have been giving me More

by Townsend157 Verified Customer Verified Customer

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As you would expect from most car dealerships, they’re two faced and don’t care about you or any subsequent problems you may have once they made their commission off of you. I bought my car over a month a two faced and don’t care about you or any subsequent problems you may have once they made their commission off of you. I bought my car over a month ago, they told me that they JUST received the car and have yet to receive the title, and gave me a temporary dealer plate to drive around with. I was told the process of receiving the title should take about a week or 2. I called the gentleman who sold me the car, (Lani) to inquire about the title, he referred me to the finance guy (Kurt) without giving a number to call and told me he’d ask him for me, never got back to me. I reached out to the dealership themselves several days later, gave them the year, make, and model of my car, person referred me to the sales department and told me they’d get back to me, of course they never did. My issue isn’t so much that I haven’t received the title yet, but how hard is it to give someone a simple yes or no answer without playing games with them and making the customer feel like an inconvenience for asking a legitimate question. More

by Dan Verified Customer Verified Customer

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Service was quick and satisfactory. Everyone was helpful and attentive, and did a great job. Everyone was helpful and attentive, and did a great job. More

by paradisenflorida Verified Customer Verified Customer

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Always a great experience. Chuck was very informative and made show I understood the severity of wish read going on with my vehicle. Chuck was very informative and made show I understood the severity of wish read going on with my vehicle. More

by toshiba.carter Verified Customer Verified Customer

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This is the second vehicle I purchased from Lokey Nissan, all because of Christian, James and the team! all because of Christian, James and the team! More

by ruthannehayes1 Verified Customer Verified Customer

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Saleman Dan Muller was very good. Also manager JP was very helpful. Love oil changes for life and also 2 free tanks of gas. Bought extended warranty still not 100% sure it was the ri Also manager JP was very helpful. Love oil changes for life and also 2 free tanks of gas. Bought extended warranty still not 100% sure it was the right move. Time will tell. More

by Tampashelly2 Verified Customer Verified Customer

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This dealership is prompt and easy to schedule appointments with. They do a nice professional job. appointments with. They do a nice professional job. More

by briancm75 Verified Customer Verified Customer

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Always pleasant and they do there best to take care of you and your vehicle you and your vehicle More

by LWSTRRY Verified Customer Verified Customer

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Great dealership the guys and the woman up there r really good I wouldn't go to no other dealership. Thank guys good I wouldn't go to no other dealership. Thank guys More

by CURTISCHRISTOPHER41 Verified Customer Verified Customer

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