Suzanne Anderson | Page 2

Top notch experience. Scott Hudgins is the man! Really appreciate all of his insight on our 1st RV! Arnold Smith is great too! Also really appreciate Richard who walked me through the functionality of e appreciate all of his insight on our 1st RV! Arnold Smith is great too! Also really appreciate Richard who walked me through the functionality of everything on our new camper. Overall experience was stellar and we’re customers for life! More

Helpful 1

Report | Print

Amazing experience from beginning to end. Sales team and service team are top notch. I highly recommend to start and finish your search with Dodd. service team are top notch. I highly recommend to start and finish your search with Dodd. More

Helpful 1

Report | Print

We have been working with Dodd RV for 30 years. We have had a great relationship with everyone in the family, Jamie, Jennifer, Susie and Mr. George Dodd who started it all. Working with Scott Hudgins this had a great relationship with everyone in the family, Jamie, Jennifer, Susie and Mr. George Dodd who started it all. Working with Scott Hudgins this last time, we purchased a Class C. This had been a long process and we asked plenty of questions and probably aggravated a lot of people but Scott Hudgins and Mike McNeil were always patient and gave us honest answers with no bull. When it came down to the bottom line we got an honest and fair deal. In todays world that is all you can ask for along with the respect everyone has shown us. Even Arnold who handles the finances made the purchasing process a little less burdensome with his humor. We highly recommend them to anyone we know that is looking for a camper. John and Margaret McCoy More

Helpful 0

Report | Print

This is our third RV purchase. The entire process was smooth. Started with the first contact. Scott Hudgins who was our salesman. Scott did our first walkthrough corrected any issues before pickup. The e smooth. Started with the first contact. Scott Hudgins who was our salesman. Scott did our first walkthrough corrected any issues before pickup. The entire Dodd team then did a fantastic job on pick up day. Defiantly recommend this dealership. Thanks Dodd! More

Helpful 0

Report | Print

Outstanding RV Dealership Experience My wife and I went to Dodd RV on June 10, 2020 to look at a new RV and we met with Greg Guin who then showed us the various units that met our require My wife and I went to Dodd RV on June 10, 2020 to look at a new RV and we met with Greg Guin who then showed us the various units that met our requirements. Greg was exceptional in his interactions with us and totally presented a no pressure sales approach which we loved. We explained to Greg that we were staying at the Thousand Trails in Gloucester and wanted to trade our current unit without pulling it 2 1/2 back home and then pulling it back to Yorktown and he informed us that we could make that happen. On June 11 we started the process and on June 22 we picked up our new RV, and when we explained to Greg that my wife could not adjust her schedule to be there on June 22 Greg and Arnold Smith graciously worked with us to get us in and all paperwork processed on June 20, 2020. On June 22 I arrived with my trade-in and noted a couple of issues with the new RV and they were immediately addressed and corrected. The technicians in their service department are outstanding, not only did the correct a couple of issues they were extremely helpful with my questions and their explanations benefited me. The service department manager and all of the people I talked with at the parts department were just all around great people to work with. When we are ready to upgrade again it will definitely be with Dodd Rv, I highly recommend them to anyone looking to purchase a new or used RV. More

Helpful 0

Report | Print

Bought our Windjammer from Greg about 2 years back. Walked us through everything, no surprises. Went back with our trade-in, by the time we finished inside the hitch was installed and ready to go. S Walked us through everything, no surprises. Went back with our trade-in, by the time we finished inside the hitch was installed and ready to go. Since then, Crystal has gone above and beyond to keep the unit like new. Wish there were more stars I could give her. Not to leave out Suzanne, she needs more stars too. I damaged the back edge if the trailer and she worked with the insurance and got it just like new. I dropped it off crunched, and picked it up like nothing had ever happened. Not to leave anyone out, these are the ones I have worked with the most. It's like family when you walk in. And don't forget the cookies! Thanks to everyone there. More

Helpful 0

Report | Print

Buying our new Tiffin We purchased a Tiffin Open Road Allegro 32 SA. We visited the dealership and spoke with Scott Hudgins a number of times in person and via email. He w We purchased a Tiffin Open Road Allegro 32 SA. We visited the dealership and spoke with Scott Hudgins a number of times in person and via email. He was always very professional and pleasant. We had a number of questions via email with Scott and he was always very responsive. Once we had made our decision to purchase they made everything move along smoothly. We were always greeted quickly and pleasantly by Sara at the front desk. Arnold made the paperwork a painless and pleasant experience. Pete handled our Pre-delivery inspection and made it a fun experience. This is the third RV we have purchased and this was our best experience with a dealership. We have also had a chance to find out how they handle things after the sale. A few days after we purchased the RV we had a small leak. We called and talked with Scott and he put us in touch with Suzanne in the service department. She was fantastic!!!! She asked us to get the RV back to them as quickly as we could. As soon as we returned it to the dealership she looked at the problem with us, made notes of a couple other small things we wanted them to address and immediately arranged for the RV to be put in the shop since it was forecasted to rain the rest of the week. The next day at around 3:00 pm she called and said it was ready. She was so responsive and nice to work with. This is by far the best experience I have ever had with an RV service department. A friend recommended Dodd to us and we are thankful to them for that. We would highly recommend Dodd to anyone who is looking to purchase an RV or needs a good service department. More

Helpful 0

Report | Print

Everybody at Dodd Rv is amazing. I’ll go back again and they were very helpful.Outstanding customer service and I will recommend them to all my family and friends. they were very helpful.Outstanding customer service and I will recommend them to all my family and friends. More

Helpful 0

Report | Print

Great business with absolutely great people. Very friendly and we absolutely love our camper. We can’t wait to enjoy the camping season. Thank you!! We would most definitely refer anyone looking for friendly and we absolutely love our camper. We can’t wait to enjoy the camping season. Thank you!! We would most definitely refer anyone looking for a camper straight to you at Dodd RV Yorktown Va. Thank you, The Bailey’s More

Helpful 0

Report | Print

Very enjoyable buying experience with Dodd RV From the moment we walked in the door at Dodd's, and was greeted by the receptionist, Robin Riggle, we felt very welcome and special! She took us to o From the moment we walked in the door at Dodd's, and was greeted by the receptionist, Robin Riggle, we felt very welcome and special! She took us to our salesman-Scott Hutchins- the very same salesman that we had 10 years ago when we purchased our previous trailer!! He is still the same knowledgeable and patient salesman that he was 10 years ago! I asked a lot of questions, and he answered them all!! We took a few days to make our decision and Scott made time to see us when we came back. After giving us a good deal on the trailer of our choice, he introduced us to the other staff that we needed to talk with. We met with Arnold Smith, the business manager, who very thoroughly explained the financing, warranties, and other programs they have. We met Jamie Dodd,who told us about the Rally that Dodd has every fall in appreciation for their customers. When we came to pick up our new trailer, Pete Foertsch , who we also had 10 years ago, gave us a through pre-delivery walk-thru, showing us everything we would need to know about our trailer. Again, he answered my many questions! We also were introduced to Rob Eller in parts and Suzanne Anderson in service, two very friendly people Thank you to the Dodd RV family for their excellent service!! More

Helpful 0

Report | Print